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P51s Randomly crashes "Your PC ran into a problem and needs to restart" Also randomly boots into boot menu

P50/P70 and later specific matters only
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jfrank4165
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Joined: Thu Feb 08, 2018 6:59 pm
Location: Ilion, NY

P51s Randomly crashes "Your PC ran into a problem and needs to restart" Also randomly boots into boot menu

#1 Post by jfrank4165 » Thu Feb 08, 2018 7:16 pm

As a college student I am required to use MATLAB for my courses. When attempting to install MATLAB the computer came across an error in the installation. So, I deleted the matlab files and reinstalled matlab. After this, my laptop would occasionally crash and give me the 'Your PC ran into a problem and needs to restart'. After digging around I believed it was a driver or firmware error so I followed this guide: https://neosmart.net/wiki/kernel-security-check-error/ I did steps 1 and 2, the system scan returned nothing and after doing the verification I now ocassionally boot into the boot menu as pictured. In the boot menu none of the options work as they bring back to the boot menu. In order to escape the boot menu I need to force restart (hold power button) and reboot. Both of these are random and infrequent, none of the programs I am using seem to be the cause as one isnt always open when these happen. I tried installing a fresh copy of Windows 10 Pro and that did not help.

Here are the images of boot menu and event logs: https://imgur.com/a/UAj0y

Any help is appreciated.

-Josh

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