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P52 no sound from speakers but headphone jack works

P1/P50/P70 and later specific matters only
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P52 no sound from speakers but headphone jack works

#1 Post by baertracks » Thu Jan 09, 2020 8:28 am

I have a P52 (great laptop), but suddenly there is no sound from the internal speakers, although the headphone jack still works. It "feels" like I'm inadvertently turning off the internal speakers somehow, but I cannot figure out where/when/how that happened. I had the same problem several weeks ago and tried multiple "solutions" without satisfaction:
1) The sound troubleshooter just took me to "sound enhancements" to make adjustments (no help)
2) I uninstalled all the sound drivers within device manager and rebooted (no help)
3) I've checked all of the sound adjustment "on-off" switches, but can't find anything that is "off"
4) I've updated drivers using the thinkvantage system updater.
5) I've updated windows 10

Ultimately, the "problem" when it occurred a few weeks ago "fixed itself", but I was never sure what I did (if anything) to fix the problem. Last night the same problem has once again occurred.

Has anyone else encountered this problem? And, if so, how did you fix if?

-FRANK (Baertracks)

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