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Phone jack too loose; is it a common issue?

2020 New name Series after T430-T490 / T530-T590
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lazibayer
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Phone jack too loose; is it a common issue?

#1 Post by lazibayer » Thu Aug 11, 2022 3:47 pm

Ordered a T14 gen2 AMD variant from Lenovo last December and it arrived this February. I found the phone jack has almost no retention the first day using it. I didn't want to send a brand new laptop back to factory because of reasons, but now it becomes more and more annoying. The headphone would unplug just because of the vibration of typing on the keyboard. I wonder if it's a common issue and if there is a trick to fix.
BTW I couldn't complain on the lenovo community forum because it keeps asking me to complete my community profile despite I have already submitted posts before, and it won't accept any input because my profile already exists. duh.

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Re: Phone jack too loose; is it a common issue?

#2 Post by theterminator93 » Thu Aug 11, 2022 7:44 pm

We use T14/15 and L14/15s pretty much exclusively at our clients and I've never run into one like that. So yeah, it sounds like a defect.
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RealBlackStuff
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Re: Phone jack too loose; is it a common issue?

#3 Post by RealBlackStuff » Fri Aug 12, 2022 12:57 am

You may be able to access the inside of the phone jack with a needle or small crochet hook or similar, to try and bend the 'internals' so that it holds the plug better.
Switch fully off before you try.

Or better: call in for a warranty repair at your place or send it in.
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lazibayer
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Re: Phone jack too loose; is it a common issue?

#4 Post by lazibayer » Sat Aug 27, 2022 8:22 pm

Thanks for the suggestions. I have contacted customer service and prepared to send it back for repair.
I hope they will not turn this into a bigger problem. I had a unpleasant experience with them more than a decade ago when I sent my x61t for warranty repair because the directional buttons were flaky. There were traces of glue on the screen and the wifi became sluggish after it came back.

lazibayer
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Re: Phone jack too loose; is it a common issue?

#5 Post by lazibayer » Mon Sep 26, 2022 8:37 pm

Reporting back. Finally got the laptop back from Lenovo after 3 weeks and the problem still exists.

The laptop was shipped out on 8/29 and arrived at repair center on 8/30. They swapped the mobo and handed it over to FedEx on 8/31. The package arrived me on 9/4. Unfortunately the jack is still loose. Maybe a tad tighter but still much loose compared to my other laptops, phones, etc. So I guess it's a common issue. I forgot to mention that it's only loose with 3-contact phone plugs. It's quite tight with 4-contact plugs before and after the repair.

That's not the end of the story because I found a dent/scratch in the middle of the screen. I doubt someone dropped a tool on it so I filed an escalation. After talking with a supervisor of customer service I sent the laptop back again on 9/12 and received it today (9/26) with a new screen. But still, the phone jack is loose with my favorite headphones that have 3-contact plugs.

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Re: Phone jack too loose; is it a common issue?

#6 Post by RealBlackStuff » Mon Sep 26, 2022 11:35 pm

This may shed some light: https://www.headphonesty.com/2019/04/he ... explained/

Also, maybe try a female 3-pole to male 4-pole adapter: https://www.aliexpress.com/i/4000061489131.html
Lovely day for a Guinness! (The Real Black Stuff)
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lazibayer
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Re: Phone jack too loose; is it a common issue?

#7 Post by lazibayer » Tue Sep 27, 2022 9:02 pm

RealBlackStuff wrote:
Mon Sep 26, 2022 11:35 pm
Also, maybe try a female 3-pole to male 4-pole adapter: https://www.aliexpress.com/i/4000061489131.html
This is a great idea.

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