X120e - 1st impression!

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centreforward · #1 Post by **centreforward** » Tue Mar 29, 2011 4:47 pm

1st time on this forum.

I ordered 2 X120e with E350, 6 Cell, 3GB, BT and Win7 32 on March 4 and received both today.

Just started setting up the 1st machine and unfortunately only the middle keys on the keyboard work! After contacting tech support, they asked me to take the machine to a local partner to see if the keyboard needs to be re-seated! as if I have nothing bettter to do than do Lenovo's work for them!

Not a very good 1st impression! and I was under the impresison that the Thinkpad keyboard were the best in the business

seriously though, how does Lenovo ship a machine without checking that the keyboard works? is this the sign of things to come?

#2 Post by **JaneL** » Wed Mar 30, 2011 7:17 am

They're not crafted by hand in Santa's workshop. Out of any run of mass-produced items there will be a few problems. Is the keyboard a CRU on this model? If so, get a screwdriver and reseat it yourself.

Sent from my iPhone using Tapatalk

centreforward · #3 Post by **centreforward** » Wed Mar 30, 2011 10:24 am

I understand that you may get problems with mass produced products, however, I expected that the machine will be tested/QA'd before shipment, or is that too much to ask?

I took the machine to a local partner and they re-seated the keyboard, however, the problem is still there and it was recommended that I order a replacement, which I did.

The 2nd machine works great!

khergert · #4 Post by **khergert** » Wed Mar 30, 2011 10:37 am

If you don't want to have the defective unit looked at, why not send it back and ask for another? There are products at all price points. Attention to detail varies.

As for Lenovo Business Partners, I tried one recently. The only thing a Lenovo Business Partner care about is getting the money. Caring is on a level of the folks that broke into my car to steal an ipod years ago. Your satisfaction level may be better.

Colonel O'Neill · #5 Post by **Colonel O'Neill** » Fri Apr 01, 2011 9:39 am

Well, considering that they ship a PC a second, I don't think they test every single one. Most likely it'll be randomized or batch tested.

hmmwv · #6 Post by **hmmwv** » Sat Apr 02, 2011 10:39 pm

Colonel O'Neill wrote:Well, considering that they ship a PC a second, I don't think they test every single one. Most likely it'll be randomized or batch tested.

I agree, they probably test one out of a hundred machines, I would imagine consumer machines got checked even less frequently.

The one machine that gets inspected individually every time is a manufacturer refurbished one!

centreforward · #7 Post by **centreforward** » Wed Apr 06, 2011 9:57 am

khergert wrote:If you don't want to have the defective unit looked at, why not send it back and ask for another?

Well, I've been trying to return the defective unit, however, I was told to wait for an email with return instructions... and have been waiting now for over a week despite 2 follow up calls!

Brian10161 · #8 Post by **Brian10161** » Wed Apr 06, 2011 9:28 pm

I wish you luck with the hole ordeal. I picked mine up from Canada Computers and it's been pretty good other than a few software quirks. Mine doesn't seem to like the power button being pushed, but other than that some updates and have fixed my problems.

Good luck!

steveg47 · #9 Post by **steveg47** » Thu Apr 07, 2011 5:49 am

centreforward, If you haven't yet paid your credit card company for the laptop you can always put a hold on payment to sort of get Lenovo's attention.

centreforward · #10 Post by **centreforward** » Thu Apr 07, 2011 11:02 am

steveg47/Brian10161: Thanks for the advice and wishes. I received the email today and have shipped the defective unit back. I'm not holding my breath as to how long it will take to get a replacement unit. I was told it will take from 7 to 10 business days to process and I think I'll double that given the experience so far

I've had Thinkpads for over 15 years (currently using a T61) and there is an expectation of quality associated with the Thinkpad label, though on the Lenovo website there's a write-up on safety and not much on quality. As an ex IBM'er, Let's say I'm disappointed that Lenovo will ship a unit with a defective keyboard and motherboard.

As for the 2nd unit, I'm impressed with the quality of the build(sturdy), screen, battery life, heat levels and performance. The keyboard is chiclet and doesn't have the same feel as a standard Thinkpad keyboard.
A good alternative to ultra protables and a definite buy, as long as it works from the start!

hmmwv · #11 Post by **hmmwv** » Wed Apr 13, 2011 1:58 am

When I call Lenovo support I always demand the rep stay on the line when I wait for the email

It has worked well for me, the email never took more than a few minutes to arrive.