Device manager - unknown device

Performance, hardware, software, general buying and gaming discussion..
Post Reply
Message
Author
karotlopj
Sophomore Member
Posts: 157
Joined: Wed May 18, 2016 7:14 am
Location: Yorkshire, England

Device manager - unknown device

#1 Post by karotlopj » Wed Aug 09, 2017 6:21 pm

Under Widows Device Manager I have a number of question marks against a number of 'unknown devices'. I understand there is some way to automatically update a ThinkPad's drivers via Lenovo. Can anyone provide a link showing how to update a ThinkPad's drivers?

ajkula66
SuperUserGeorge
SuperUserGeorge
Posts: 15973
Joined: Sun Feb 25, 2007 11:28 am
Location: Brodheadsville, Pennsylvania, USA

Re: Device manager - unknown device

#2 Post by ajkula66 » Wed Aug 09, 2017 8:34 pm

Which ThinkPad and which OS are we discussing here to begin with?
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)

Cheers,

George (your grouchy retired FlexView farmer)

AARP club members:A31p, T43pSF

Abused daily: T61p

PMs requesting personal tech support will be ignored.

karotlopj
Sophomore Member
Posts: 157
Joined: Wed May 18, 2016 7:14 am
Location: Yorkshire, England

Re: Device manager - unknown device

#3 Post by karotlopj » Thu Aug 10, 2017 12:38 am

ThinkPad X61 and Windows 7 Ultimate. The original installation was done on a different computer.

There are three 'other' devices

Biometric coprocessor
Minicard
Unknown device

I'm trying find out if Windows can see that the machine is WWAN capable, ie I've put a SIM card in it and want to see if I can use it.

dr_st
Senior ThinkPadder
Senior ThinkPadder
Posts: 6894
Joined: Sat Oct 29, 2005 6:20 am

Re: Device manager - unknown device

#4 Post by dr_st » Thu Aug 10, 2017 1:42 am

Try downloading System Update and letting it run:
http://support.lenovo.com/il/en/downloads/ds012808
Current: X220 4291-4BG, T410 2537-R46, T60 1952-F76, T60 2007-QPG, T42 2373-F7G
Collectibles: T430s (IPS FHD + Classic Keyboard), X32 (IPS Screen)
Retired: X61 7673-V2V, A31p w/ Ultrabay Numpad
Past: Z61t 9440-A23, T60 2623-D3U, X32 2884-M5U

karotlopj
Sophomore Member
Posts: 157
Joined: Wed May 18, 2016 7:14 am
Location: Yorkshire, England

Re: Device manager - unknown device

#5 Post by karotlopj » Thu Aug 10, 2017 2:45 am

Looks like I need to install Microsoft's .Net framework first, which I don't really want to do, but I guess needs must.

Thinkpad4by3
ThinkPadder
ThinkPadder
Posts: 1123
Joined: Sun Aug 09, 2015 9:25 am
Location: N. Bellmore, ny

Re: Device manager - unknown device

#6 Post by Thinkpad4by3 » Thu Aug 10, 2017 9:24 am

Install dot net framework.
Install System update
Run System Update
Uninstall System Update
Uninstall dot net framework

Done!
Welcome to the jungle, we have FrankenPads
If you want it you're going to bleed, but that is the price to pay
And you're a very rare mobo, very hard to get
You can see the blinky lights, but you won't get them for free.

RealBlackStuff
Admin
Admin
Posts: 18204
Joined: Mon Sep 18, 2006 5:17 am
Location: Mt. Cobb, PA USA
Contact:

Re: Device manager - unknown device

#7 Post by RealBlackStuff » Thu Aug 10, 2017 9:31 am

How about enrolling here for a start?
And use Google to find the Unknown Devices... :roll:

Thinkpad4by3
ThinkPadder
ThinkPadder
Posts: 1123
Joined: Sun Aug 09, 2015 9:25 am
Location: N. Bellmore, ny

Re: Device manager - unknown device

#8 Post by Thinkpad4by3 » Thu Aug 10, 2017 9:41 am

Hey, it must be good. Its first picture is a T4x :D
Welcome to the jungle, we have FrankenPads
If you want it you're going to bleed, but that is the price to pay
And you're a very rare mobo, very hard to get
You can see the blinky lights, but you won't get them for free.

axur-delmeria
ThinkPadder
ThinkPadder
Posts: 1461
Joined: Mon May 28, 2012 5:49 am
Location: Metro Manila, Philippines

Re: Device manager - unknown device

#9 Post by axur-delmeria » Thu Aug 10, 2017 10:10 am

If you really don't want to install System Update (and .NET), you can use Device Manager to provide the Hardware ID of the unknown devices.

Like this: http://i.imgur.com/2v69J6I.png

Take a screenshot, then post a link on this thread, or just copy-paste the contents. You can even google it.
Daily driver: X220 4291-P79 i5-2520M

In reserve: X61 T7500, X60 T2300
In pieces: X60s CS U1300 [board only], two retired but working X61Ts
RIP: 760XD 9546-U9E

dr_st
Senior ThinkPadder
Senior ThinkPadder
Posts: 6894
Joined: Sat Oct 29, 2005 6:20 am

Re: Device manager - unknown device

#10 Post by dr_st » Thu Aug 10, 2017 10:17 am

Not installing the .NET framework greatly reduces the software compatibility of the system, but if you don't care, then follow the advice to manually locate the drivers based on hardware IDs.
Current: X220 4291-4BG, T410 2537-R46, T60 1952-F76, T60 2007-QPG, T42 2373-F7G
Collectibles: T430s (IPS FHD + Classic Keyboard), X32 (IPS Screen)
Retired: X61 7673-V2V, A31p w/ Ultrabay Numpad
Past: Z61t 9440-A23, T60 2623-D3U, X32 2884-M5U

karotlopj
Sophomore Member
Posts: 157
Joined: Wed May 18, 2016 7:14 am
Location: Yorkshire, England

Re: Device manager - unknown device

#11 Post by karotlopj » Fri Aug 11, 2017 3:02 am

I couldn't get System Update to work, but fortunately I found another disk with Windows installed and it identified the unknown device as a Sierra Wireless MC8775 HSDPA modem.

Now all I need to do is figure out how to use it...

Thinkpad4by3
ThinkPadder
ThinkPadder
Posts: 1123
Joined: Sun Aug 09, 2015 9:25 am
Location: N. Bellmore, ny

Re: Device manager - unknown device

#12 Post by Thinkpad4by3 » Fri Aug 11, 2017 5:49 am

Just go on Google and search xxx Thinkpad yyy driver.

xxx= your machine
yyy= driver you are looking for
Welcome to the jungle, we have FrankenPads
If you want it you're going to bleed, but that is the price to pay
And you're a very rare mobo, very hard to get
You can see the blinky lights, but you won't get them for free.

ajkula66
SuperUserGeorge
SuperUserGeorge
Posts: 15973
Joined: Sun Feb 25, 2007 11:28 am
Location: Brodheadsville, Pennsylvania, USA

Re: Device manager - unknown device

#13 Post by ajkula66 » Fri Aug 11, 2017 8:57 am

karotlopj wrote:
Fri Aug 11, 2017 3:02 am
I couldn't get System Update to work, but fortunately I found another disk with Windows installed and it identified the unknown device as a Sierra Wireless MC8775 HSDPA modem.

Now all I need to do is figure out how to use it...
You'd need to talk to Vodafone first and make sure that their network still supports it.
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)

Cheers,

George (your grouchy retired FlexView farmer)

AARP club members:A31p, T43pSF

Abused daily: T61p

PMs requesting personal tech support will be ignored.

MikalE
Senior Member
Senior Member
Posts: 528
Joined: Sun Sep 13, 2015 9:51 pm
Location: Marissa, Illinois

Re: Device manager - unknown device

#14 Post by MikalE » Fri Aug 11, 2017 9:22 am

Why would you not want to install .NET Framework?

Honest question that I don't understand. I thought .NET Framework was pretty much standard Windows operating system requirement for almost all software.
T500 C2D 2055-BE9
T510 i5 4384-DV7
T510 i7 4349-A64
T520 i7 4242-4UU(CTO)


T520: i7-2760QM(2.40GHz),16GB, 500GB SSD/500GB 7200 RPM Drive, 15.6in 1600x900 LCD, 1GB NVIDIA, DVDRW, Smartcard reader, media card reader, FPR, Win10 Pro64, whitelist BIOS, Ultimate-N 6300 AGN, German KB, Bluetooth 4.0.

karotlopj
Sophomore Member
Posts: 157
Joined: Wed May 18, 2016 7:14 am
Location: Yorkshire, England

Re: Device manager - unknown device

#15 Post by karotlopj » Sat Aug 12, 2017 8:10 am

ajkula66 wrote:
Fri Aug 11, 2017 8:57 am
karotlopj wrote:
Fri Aug 11, 2017 3:02 am
I couldn't get System Update to work, but fortunately I found another disk with Windows installed and it identified the unknown device as a Sierra Wireless MC8775 HSDPA modem.

Now all I need to do is figure out how to use it...
You'd need to talk to Vodafone first and make sure that their network still supports it.
I found that using Fn+F5 I could bring up Lenovo Access Connections which had an option for Mobile Broadband. I selected that and attempted to connect to a transmitter but then a msg appeared saying that no SIM card was present. I tried inserting the card the other way but it made no difference. I would have thought that if it the connection was blocked by Vodafone then I would see a different msg., so I'm not sure how far I have got trying to get this working...

I've just found this link which I'm going through to see if it offers me a solution:-

https://forums.lenovo.com/t5/ThinkPad-T ... -p/2173838

karotlopj
Sophomore Member
Posts: 157
Joined: Wed May 18, 2016 7:14 am
Location: Yorkshire, England

Re: Device manager - unknown device

#16 Post by karotlopj » Mon Aug 14, 2017 5:00 am

Thinkpad4by3 wrote:
Thu Aug 10, 2017 9:24 am
Install dot net framework.
Install System update
Run System Update
Uninstall System Update
Uninstall dot net framework

Done!
I decide I needed SU so installed .NET, but SU simply insisted that I needed to install .NET.

I'm in an endless loop with this just as I always am when trying to get SU working properly

AAAARRRRRGGGGGHHHHHH!!!!!!!!!!!!!!!!!!!!

axur-delmeria
ThinkPadder
ThinkPadder
Posts: 1461
Joined: Mon May 28, 2012 5:49 am
Location: Metro Manila, Philippines

Re: Device manager - unknown device

#17 Post by axur-delmeria » Mon Aug 14, 2017 7:47 am

Which version of .NET does SU require, and which version did you install?
Daily driver: X220 4291-P79 i5-2520M

In reserve: X61 T7500, X60 T2300
In pieces: X60s CS U1300 [board only], two retired but working X61Ts
RIP: 760XD 9546-U9E

karotlopj
Sophomore Member
Posts: 157
Joined: Wed May 18, 2016 7:14 am
Location: Yorkshire, England

Re: Device manager - unknown device

#18 Post by karotlopj » Mon Aug 14, 2017 12:10 pm

axur-delmeria wrote:
Mon Aug 14, 2017 7:47 am
Which version of .NET does SU require, and which version did you install?
According to:-
https://download.lenovo.com/pccbbs/thin ... 7.0061.txt
4.5.2

On that page it says:-
Note:
Microsoft .NET Framework version 4.0 or above is required for System Update to work correctly. Use Microsoft Windows Update to ensure that Microsoft .NET Framework 4.0 is installed on your system.
Lenovo System Update was fomerly known as ThinkVantage System Update.
Lenovo provides a link to .NET here:-

https://support.lenovo.com/gb/en/solutions/ht003029

to this:

http://www.microsoft.com/en-US/download ... x?id=17718

I don't know which version of .NET this is or how to find out.

axur-delmeria
ThinkPadder
ThinkPadder
Posts: 1461
Joined: Mon May 28, 2012 5:49 am
Location: Metro Manila, Philippines

Re: Device manager - unknown device

#19 Post by axur-delmeria » Mon Aug 14, 2017 12:17 pm

Well, if it says it wants 4.5.2, let's give it 4.5.2. :P

A quick Google search yields this installer: https://www.microsoft.com/en-us/downloa ... x?id=42642
Daily driver: X220 4291-P79 i5-2520M

In reserve: X61 T7500, X60 T2300
In pieces: X60s CS U1300 [board only], two retired but working X61Ts
RIP: 760XD 9546-U9E

karotlopj
Sophomore Member
Posts: 157
Joined: Wed May 18, 2016 7:14 am
Location: Yorkshire, England

Re: Device manager - unknown device

#20 Post by karotlopj » Tue Aug 15, 2017 3:42 am

axur-delmeria wrote:
Mon Aug 14, 2017 12:17 pm
Well, if it says it wants 4.5.2, let's give it 4.5.2. :P

A quick Google search yields this installer: https://www.microsoft.com/en-us/downloa ... x?id=42642
OK that's sorted now. I've run System Update but it does not download the missing drivers, When selecting 'Get new updates' I get a list of four updates, none of which are related to the missing drivers.

Am I doing something wrong?

axur-delmeria
ThinkPadder
ThinkPadder
Posts: 1461
Joined: Mon May 28, 2012 5:49 am
Location: Metro Manila, Philippines

Re: Device manager - unknown device

#21 Post by axur-delmeria » Tue Aug 15, 2017 6:50 am

TBH, I don't use System Update at all. :lol:
Daily driver: X220 4291-P79 i5-2520M

In reserve: X61 T7500, X60 T2300
In pieces: X60s CS U1300 [board only], two retired but working X61Ts
RIP: 760XD 9546-U9E

Post Reply
  • Similar Topics
    Replies
    Views
    Last post

Return to “Thinkpad - General HARDWARE/SOFTWARE questions”

Who is online

Users browsing this forum: No registered users and 6 guests