T42 Model 2379-DXU does not see CD in drive

[burns334]

I've used this drive before without problems so I'm looking for suggestions. Inserted my Turbotax CD in drive to install 2011 program and it does not come up, it does not show up in "My Computer" either. I tried a different drive in machine, same problem. Tried CD in another machine and it comes up fine. The drive makes some spinning noise for a second or two and then stops. TIA burns

[RealBlackStuff]

Remove keyboard, palmrest and wifi card. Reconnect KB.
Put some pressure on the big Intel chip (=Southbridge) and try to start, read the CD. Try pressure on different parts of that chip.
If it now works, you have a loose Southbridge.
Only solutions: reball the Southbridge (if you can find anyone to do this) or replace the mobo (see website in my signature).

[burns334]

Remove keyboard, palmrest and wifi card. Reconnect KB.
Put some pressure on the big Intel chip (=Southbridge) and try to start, read the CD. Try pressure on different parts of that chip.
If it now works, you have a loose Southbridge.
Only solutions: reball the Southbridge (if you can find anyone to do this) or replace the mobo (see website in my signature).

RBS, thanks for the help, I was wishing it was a missing driver or something. I contacted Turbotax and I was able to download the current version from their website so my immediate problem is resolved but I would like to get a permanent repair, check your PM