My x230 has arrived with a defective display

X230/X240 series specific matters only
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Nixot
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Joined: Fri Jun 22, 2012 5:32 pm
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My x230 has arrived with a defective display

#1 Post by Nixot » Thu Aug 30, 2012 8:03 am

Hello everyone,

When I booted my Thinkpad X230 up, everything was as it should be. However, the display started flickering not long after I turned it on. The entire bottom half of the image started jerking up and down, leaving about 12 rows unused at the bottom of the screen and cutting out that number of lines in the middle of the screen. Now the display is stuck that way, and a small band in the middle of the screen is invisible. The attached picture describes this better than I can in words. Notice how the mouse cursor and the sticky notes icon are both cut off, and compare the top row of text to the bottom in Notepad.

I am going to contact Lenovo about this defect and request to have it repaired, but I'm just wondering about the time and costs. When I bought the laptop, I bought it from Lenovo's UK site but received an e-mail saying that it was coming from China. Does this mean that I will have to pay to send it back? Also, how long will I have to wait? I bought the laptop for university, which starts on the 15th September.
Thanks for any help.

EDIT: here is the picture
Last edited by Nixot on Thu Aug 30, 2012 8:22 am, edited 1 time in total.

yak
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Re: My x230 has arrived with a defective display

#2 Post by yak » Thu Aug 30, 2012 8:14 am

You forgot to attach the picture but you'll most likely have to make use of the warranty.
ThinkPad™ X201 / AFFS-120
i5-560M 2.67Ghz, 8GB RAM, Samsung 840 Pro 256GB SSD, Win 8 Pro 64-bit, UltraBase X200, ThinkPad Compact USB Keyboard,
Dell U2713HM (2560x1440, IPS), ExpressCard USB 3.0 (2 ports, flush), Nexus 7+10

barrywohl
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Re: My x230 has arrived with a defective display

#3 Post by barrywohl » Thu Aug 30, 2012 8:19 am

In the US, you could exchange it for a brand new one within 21 days of when they shipped it. I don't know about the UK. Call warranty AND sales and ask for an exchange.
First Thinkpad 755CX in 1995. First IBM: PC 1982 8088 w 64K RAM, dual floppy. Currently in use:
X230T with Win8Pro x64, i7, 500gb ssd; W700 WUXGA RAID 1 Blu-Ray W7Pro x64, occasionally a T61p with Win7Pro x64

Nixot
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Re: My x230 has arrived with a defective display

#4 Post by Nixot » Thu Aug 30, 2012 8:23 am

Sorry, I forgot the picture. Here it is.

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