W500 broken LCD frame, no FRU available

W500/510/520 and W700/710 series specific matters only
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bobones
Posts: 29
Joined: Fri Oct 14, 2005 1:26 am
Location: Glasgow, UK

W500 broken LCD frame, no FRU available

#1 Post by bobones » Tue Sep 18, 2012 9:03 am

I've had my W500 for nearly 4 years (purchased Nov 2008). Twice in this time the LCD frame has fractured near the left hinge because the hinge is so tight that opening and closing the lid fatigues the magnesium frame. In Feb 2010, when this first happened, I ordered and replaced the LCD frame from IBM Parts UK. Now that the same thing has happened again, IBM parts are telling me that they can no longer service a replacement for 43Y9736. Is there anything I can do? Seems a shame to bin a £1500 laptop that's not even a year out of warranty. How long do Lenovo pledge to supply parts for old machines? Has this problem of tight hinges/broken frames been prevalent in T500 or W500 models at all?

I've now ordered an i7 T430s with 180GB SSD as a replacement, which should arrive tomorrow so I'm staying with Thinkpads. My old T43 purchased in 2005, which was replaced by the W500, is still going strong as a home machine and I would love to fix this W500 so it can continue to have a useful life.
IBM T43 2668-F7G : Pentium M760 2GHz : 15" SXGA+ IPS Flexview : 80GB 5400rpm HD : NMB KB : Win7P
Lenovo W500 4062-3CG : T9400 C2D 2.53GHz : 15.4" WUXGA Samsung : 250GB 7200rpm FDE HD : ALPS KB : Win8P
Lenovo T430s 2356-GCG : Core i7-3520M 2.90GHz : 14" HD+ : 180GB Intel SSD : Win8P

QWERTY Andreas
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Joined: Tue Nov 03, 2009 2:40 am
Location: Copenhagen Denmark

Re: W500 broken LCD frame, no FRU available

#2 Post by QWERTY Andreas » Tue Sep 18, 2012 3:56 pm

Can you post a Picture?

I think i have the same issue on mine, however its not really a problem. Its working just fine for me.
Thinkpad W500 (2.53 GHz P8700, 4 GB RAM, FireGL V5700, WUXGA)
Thinkpad T61F 14" (2.53 GHz QX9300, 6 GB RAM, Quadro FX570m 256 MB, SXGA). Advanced dock with AMD Radeon HD7750
Custom build ITX desktop (i5 4590, 8GB RAM, AMD R7 260X, custom watercooling)
Thinkpad 8, Fujitsu F-07C


FS: T61F

bobones
Posts: 29
Joined: Fri Oct 14, 2005 1:26 am
Location: Glasgow, UK

Re: W500 broken LCD frame, no FRU available

#3 Post by bobones » Wed Sep 19, 2012 3:16 am

Here's a a picture. The magnesium LCD frame is completely snapped around the hinge and the screw that attaches the front bezel has been pulled right through the plastic. You can see a part of the LCD frame still attached to the hinge. The rest of the laptop is fine, just opening and closing the lid is dodgy as you can imagine.

My main issue is that Lenovo are not supplying parts for Thinkpads that are not even a year out of warranty. The LCD cover parts (i.e lid and bezel) are not available either. I'm guessing this affects the T500 too.

Image
IBM T43 2668-F7G : Pentium M760 2GHz : 15" SXGA+ IPS Flexview : 80GB 5400rpm HD : NMB KB : Win7P
Lenovo W500 4062-3CG : T9400 C2D 2.53GHz : 15.4" WUXGA Samsung : 250GB 7200rpm FDE HD : ALPS KB : Win8P
Lenovo T430s 2356-GCG : Core i7-3520M 2.90GHz : 14" HD+ : 180GB Intel SSD : Win8P

QWERTY Andreas
Junior Member
Junior Member
Posts: 460
Joined: Tue Nov 03, 2009 2:40 am
Location: Copenhagen Denmark

Re: W500 broken LCD frame, no FRU available

#4 Post by QWERTY Andreas » Wed Sep 19, 2012 4:00 am

Oh.. Thats not quite like mine. Mine is just "cracking" a Little bit when i open and close the lid, however i will take a look at it in the weekend.

But i really hope you can fix it!

However you can buy them on ebay: http://www.ebay.com/sch/i.html?_sacat=0 ... cel&_rdc=1
Thinkpad W500 (2.53 GHz P8700, 4 GB RAM, FireGL V5700, WUXGA)
Thinkpad T61F 14" (2.53 GHz QX9300, 6 GB RAM, Quadro FX570m 256 MB, SXGA). Advanced dock with AMD Radeon HD7750
Custom build ITX desktop (i5 4590, 8GB RAM, AMD R7 260X, custom watercooling)
Thinkpad 8, Fujitsu F-07C


FS: T61F

bobones
Posts: 29
Joined: Fri Oct 14, 2005 1:26 am
Location: Glasgow, UK

Re: W500 broken LCD frame, no FRU available

#5 Post by bobones » Wed Sep 19, 2012 4:07 am

That cracking noise might just be the plastic parts of the bezel not fitting together exactly.

But thanks for the Ebay tip. Seems this is exactly what I'm looking for!
IBM T43 2668-F7G : Pentium M760 2GHz : 15" SXGA+ IPS Flexview : 80GB 5400rpm HD : NMB KB : Win7P
Lenovo W500 4062-3CG : T9400 C2D 2.53GHz : 15.4" WUXGA Samsung : 250GB 7200rpm FDE HD : ALPS KB : Win8P
Lenovo T430s 2356-GCG : Core i7-3520M 2.90GHz : 14" HD+ : 180GB Intel SSD : Win8P

bobones
Posts: 29
Joined: Fri Oct 14, 2005 1:26 am
Location: Glasgow, UK

Re: W500 broken LCD frame, no FRU available

#6 Post by bobones » Thu Sep 27, 2012 6:33 am

Well, the good news is that I ordered the LCD frame from eBay and it was delivered from China to UK in less than a week. I've now replaced the broken frame and my W500 is as good as new and running Windows 8 Pro RTM like a champ. So good that I'm hardly using my week old T430s which is still running Windows 7.
IBM T43 2668-F7G : Pentium M760 2GHz : 15" SXGA+ IPS Flexview : 80GB 5400rpm HD : NMB KB : Win7P
Lenovo W500 4062-3CG : T9400 C2D 2.53GHz : 15.4" WUXGA Samsung : 250GB 7200rpm FDE HD : ALPS KB : Win8P
Lenovo T430s 2356-GCG : Core i7-3520M 2.90GHz : 14" HD+ : 180GB Intel SSD : Win8P

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