A problem on returning the maching...

[cchsiao]

I tried to return a new (but open) thinkpad back to IBM last week. A IBM's representative arranged UPS to pick up the machine and have the address and RMA # on the sticker. The machine was supposed to return to IBM today, but when I checked the status, it said "Returned to Shipper". What's wrong with that?

It will take another one week to ship the Thinkpad back to my place. I am wondering if I can still return the machine since it will be close to the 30-day free return period.

Did anybody have the same experience before?

[JHEM]

Normally this only occurs if they find something wrong with the machine on receipt.

I would definitely give them a call and ask what's up.

Regards,

James

[baraider]

don't worry, this is normal. Return to shipper means the laptop is being sent back to original shipper (IBM).

That means IBM received your laptop, you should have your money back soon.