How long does it take IBM to ship a replacment drive???

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ludu35 · #1 Post by **ludu35** » Thu May 05, 2005 3:56 pm

anyone know, how many days does it take for IBM to ship a replacement hard drive to customer??? 3, 6, 7days or longer?

tselling · #2 Post by **tselling** » Thu May 05, 2005 4:06 pm

I called about a hard drive on a Friday and had recover CDs on Monday and the replacement drive on Tuesday.

Kenn · #3 Post by **Kenn** » Thu May 05, 2005 4:12 pm

Generally they are extremely fast. Most of the time they sent to me via air by DHL/Airborne. Usually 2 business day wait.

ludu35 · #4 Post by **ludu35** » Thu May 05, 2005 4:35 pm

Kenn wrote:Generally they are extremely fast. Most of the time they sent to me via air by DHL/Airborne. Usually 2 business day wait.

In my case, I called Tech Sup, on Monday, and have not seen the drive yet .... BTW, between these two T42, which on is better: 2373-9XU and 2379-DXU. Expert advice please??? Thanks

ludu35 · #5 Post by **ludu35** » Thu May 05, 2005 4:40 pm

tselling wrote:I called about a hard drive on a Friday and had recover CDs on Monday and the replacement drive on Tuesday.

I called them on Monday, they asked me to make a set of resotre CD from original drive, and they will send the srive, but have not seen one yet

JHEM · #6 Post by **JHEM** » Thu May 05, 2005 4:46 pm

I've never waited more than two days for a replacement HD from IBM.

I have often received them the next business day, but I live fairly close to the east coast parts warehouse in Mechanicsburg, PA.

Regards,

James

egibbs · #7 Post by **egibbs** » Thu May 05, 2005 5:44 pm

ludu35 wrote:In my case, I called Tech Sup, on Monday, and have not seen the drive yet ....

I just can't help but picture a bunch of IBM and Lenovo execs in a conference room arguing over who has to pay for it...

Ed Gibbs

pae77 · #8 Post by **pae77** » Thu May 05, 2005 6:06 pm

Well I called late in the afternoon and had one in my hands the following morning. I sure hope this isn't a sign of what we can expect by way of support from Lenovo.

Kenn · #9 Post by **Kenn** » Thu May 05, 2005 6:11 pm

ludu35 wrote:
Kenn wrote:Generally they are extremely fast. Most of the time they sent to me via air by DHL/Airborne. Usually 2 business day wait.
In my case, I called Tech Sup, on Monday, and have not seen the drive yet .... BTW, between these two T42, which on is better: 2373-9XU and 2379-DXU. Expert advice please??? Thanks

My policy is generally - if you're not going for the UXGA option, go with the 14" - it's got big advantages in size, weight, and battery life. Save the 7200rpm drive, the 9xu has the spec advantage with faster processor and a/b/g as well.

How long does it take IBM to ship a replacment drive???

How long does it take IBM to ship a replacment drive???

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