Rescue and Recovery stopped working!

[cannongeorge]

W510, Windows 7 Professional 64 bit, works fine except scheduled backups started reporting "Error 25014, there was an error installing the Rescue and Recovery Boot Manager. Return Code: 96:" and no back-ups made. I cleaned all files off of the back-up drive, (USB HD), same error. I have RNR #4.30.0025.00. I never received an update, but it appears for Windows 7 I should possible be using RNR #4.51???? I am still under warranty, I phoned in support question to Lenovo and the best they could offer was to mail me a factory recovery disk (not interested).

I also have the Client Security -PW Manager (#8.30.0049.00) and Thinkvantage fingerprint Software (#5.9.9) installed.

Hoping a Lenovo/thinkpad-savy person reads this; is the right procedure to fix this to simply use windows to uninstall the existing RNR program (#4.30) and install the new version (#4.51) ?

I'm hoping for a "simple, stupid" reply - Lenovo warranty support seemed to be quite overwhelmed by my inquiry and believe me their inability to address this has made me very concerned!

[jayton4]

W510, Windows 7 Professional 64 bit, works fine except scheduled backups started reporting "Error 25014, there was an error installing the Rescue and Recovery Boot Manager. Return Code: 96:" and no back-ups made. I cleaned all files off of the back-up drive, (USB HD), same error. I have RNR #4.30.0025.00. I never received an update, but it appears for Windows 7 I should possible be using RNR #4.51????

Nice computer. Have you been messing around with any of the partitions on your main hard drive recently? Has any new software been installed recently, such as a Windows Optimizer or anything? Check your "Programs and Features" under control panel, sort by date and see what was installed on the same day the error first presented itself. Is the 100MB hidden Windows 7 boot partition still physically present on the main hard drive? There is a lot of documentation out there on the Error 25014. You are just going to have to take this step-by-step and troubleshoot what is triggering the error.

I am still under warranty, I phoned in support question to Lenovo and the best they could offer was to mail me a factory recovery disk (not interested).

I also have the Client Security -PW Manager (#8.30.0049.00) and Thinkvantage fingerprint Software (#5.9.9) installed.

I do not understand what warranty support is supposed to do for a software issue. The warranty support is for when hardware components are defective. There are such a huge number of things that could have caused your issue, there is no possible way they are going to know how you can fix your problem.

Hoping a Lenovo/thinkpad-savy person reads this; is the right procedure to fix this to simply use windows to uninstall the existing RNR program (#4.30) and install the new version (#4.51) ?

My calculations suggest this procedure is not likely to be the fix for your issue. It is also not likely to cause any harm if you were to carry it out anyway.

I'm hoping for a "simple, stupid" reply -

My first guess would be that you are a Doctor? My second guess is a business executive or manager? Possibly an engineer? No offense intended. The simple, stupid reply is to get a real backup solution!

Lenovo warranty support seemed to be quite overwhelmed by my inquiry and believe me their inability to address this has made me very concerned!

RELAX! I think you are misdirecting the hostility. The fault here lies with those [censored] software development teams that let buggy software get released, not the poor phone support girl.

[cannongeorge]

Jayton4: Thanks for your comments!

Responses as follows:

Have you been messing around with any of the partitions on your main hard drive recently? Has any new software been installed recently, such as a Windows Optimizer or anything? Check your "Programs and Features" under control panel, sort by date and see what was installed on the same day the error first presented itself. Is the 100MB hidden Windows 7 boot partition still physically present on the main hard drive?

I run a "vanilla" machine and to the best of my knowledge no partitions should've ever changed. Adobe, Avast, and Lenovo updates took place before I noticed this problem. Under drive management, (a Lenovo-furnished SSD) I find 3 partitions, all simple, basic NTFS, 10 gB recovery drive, 108 gB Main Drive ("C:") and 1 gB "SYSTEM_DRV" (516 mB free). Status is "healthy" for all 3. I haven't yet figured out how to drill deeper to find a "hidden" 100 mB boot partition; but will keep looking! (Good tip!)

I do not understand what warranty support is supposed to do for a software issue. The warranty support is for when hardware components are defective.

My previous experience with IBM and Lenovo was that purchased warranties covered hardware AND furnished OEM software (plus furnished updates). Subsequent to my purchasing experience with Lenovo I discovered they now offer a separate "software" warranty (why wasn't this offered when I first purchased the machine!??) which I suspect when you get down to it is another tool to provide support hours for customers. Can't say I'm surprised, especially with the additional burden of keeping up with Windows patches....

My calculations suggest this procedure is not likely to be the fix for your issue.

Agree with you, but I am planning to try it and see what happens. Waiting for some work "downtime" before I execute.

My first guess would be that you are a Doctor? My second guess is a business executive or manager? Possibly an engineer? No offense intended. The simple, stupid reply is to get a real backup solution!

A Doctor? No, I would likely feint at the sight of blood! But you are perceptive, I am manager and engineer. (Obviously, though, not Information Technology). I was expecting Lenovo (serving a very large technical community) would offer a robust and "bullet proof" back-up system for their customers. But if there is some other solution I should be considering, I'm open to suggestions! Based on past experience I'm shy of "cloud based" answers, I'd rather take my own responsibility for handling the actual back-up media.

RELAX! I think you are misdirecting the hostility. The fault here lies with those *****Expletives removed by Moderator***** software development teams....

Agree, actually the Lenovo telephone support persons have been quite good; but appear to be far removed from understanding the actual issue and expectations.