One finger Vert scroll right edge touchpad doesn't work

W530/W540 series specific matters only
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charlestek
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Joined: Sat Oct 14, 2006 10:16 pm
Location: Watertown, MA

One finger Vert scroll right edge touchpad doesn't work

#1 Post by charlestek » Tue Aug 27, 2013 6:39 pm

I just had my new W530 delivered yesterday, unfortunately with Windows 8 Professional.

The main reason for my post is that vertical scrolling with one finger on the right side of the touchpad barely works in IE 10.
I also suspect this holds for one finger horizontal scrolling along the bottom edge of the touchpad

I have all the smart check items disabled and the palmcheck lowered to 3. I've got the touch sensitivity to light, but have also tried heavy. I have to push like I'm trying to crack the case to get the cursor to move up and down, and often I will touch the right side of the touchpad and nothing happens or it takes a few tries of swiping to get the window to move up or down. This is the latest lenovo driver. I tried disabling the ultranav and playing with almost all the remaining settings.
I know some of you guys will tell me to try to use UltraNav. Eventually I might get used to it, but I am preferring to still have a decent touchpad on the machine.

I called two support agents and the first one reminded me I have 30 days to return the unit for a refund, and the second guy had me update the driver with the lenovo update utility which showed the same version as the one I downloaded and installed. It made no difference. He then suggested that if I keep the laptop, the touchpad needs replacing.

I tried the generic Synaptics driver but it does not function.

From looking at some other posts, I really wonder if the pad could be ok, but lenovo is actually selling this thing with a touchpad that performs that poorly. At the price I paid for the unit, it should have a top of the line trackpad.
I've played with many other brands of consumer grade computers with touchpads far far far better then this.

This touchpad has a plastic overlay with tiny bumpy nibs. I drove to my local MicroCenter, which does not stock W530, but played with the touchpad on a Thinpad Twist and found it only marginally better. The Twist there had no plastic overlay.

I posted on the Lenovo forums and someone suggested I install the open source two finger scroll. I found that the Lenovo software does have two finger scroll and it works reasonably well for vertical scrolling adding some momentum to the scroll.

However, I still cannot believe Lenovo could be making this unit with such a garbage touchpad.

I first have to decide whether I want to return this thing for a refund, as I have a few weeks left. Lenovo counts the 30 days from the time the unit was shipped from China, so I lose a week's time for my decision.
Seriously, I'm thinking I could get away with an $800 to $1000 laptop that is more than adequate compared to this unit. I also find the new chiclet keys to have a slippery surface, much preferred the classic keyboard keys.

If I keep it, I sort of doubt returning it for service and having the touchpad replaced is going to fix this. You guys out there can tell me.

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