Estimated Ship Date

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Photios · #181 Post by **Photios** » Thu Jun 16, 2005 12:44 pm

Just as I suspected, my TP did not clear customs last night, and is still sitting in Ontario, CA. I decided to call UPS and ask what the status is. The rep on the phone did some checking, and told me that they could not release the computer until I called them. WHAT???? How was I supposed to know this, if not for the tracking information on the web page? Personally, I don't think the rep knew what he was talking about. Most likely, IBM/Lenovo needed to contact them, but even that seems ridiculous to me. Then again, what do I know...

Funny thing is that over the past several years, I have ordered several computers from Apple, which all shipped from Taiwan. Never did I ever have a computer held up because of customs. Even after 9/11. I can't understand what's going on here. Is it UPS? Is it Ontario/UPS? All the Apple computers shipped via FedEx.

The UPS rep told me that within the hour, I would get a call from Ontario to let me know the complete status of my computer. It has now been two hours since I called... I'm still hopeful for a delivery tomorrow.

Patience

JHaislet · #182 Post by **JHaislet** » Thu Jun 16, 2005 1:30 pm

Well the order I placed on 6/16/05 went from a ship date of 6/29 to 7/08...

felipeudel · #183 Post by **felipeudel** » Thu Jun 16, 2005 1:35 pm

JHaislet, how much did you pay for this system?

xcoldricex · #184 Post by **xcoldricex** » Fri Jun 17, 2005 1:03 am

my order for a t42p placed on 6/6 went from 6/16 to 6/22 to 7/7. my stupid customer service rep will NOT call me back or reply to my emails. other customer service reps say its a problem with my warranty (which is just a piece of paper, its out of stock which is holding up my computer) and that ONLY SHE can call the warehouse and fix it. i called on monday and they said it should get finished that day, i called today and its STILL unfinished but they said the EST is probably inaccurate as they are having problems with their shipping software... but she still has not returned my call and she's out of the office tomorrow.

what kind of customer service is this?!?

felipeudel · #185 Post by **felipeudel** » Fri Jun 17, 2005 7:00 am

xcoldricex, I totally understand your frustration! What does the "P" mean following the model name - T42P, T43P.

Thanks.

ewthompson · #186 Post by **ewthompson** » Fri Jun 17, 2005 8:09 am

All the thinkpads I have ordered (3) have shipped within two weeks. This includes the one in my signature.

Photios · #187 Post by **Photios** » Fri Jun 17, 2005 10:10 am

I went to bed last night, and actually was quite disappointed that my computer was STILL in customs. I had a sliver of hope for a Friday delivery, but was really prepared for the worst. Knowing that the weekend was approaching, I figured I would not see it until Tuesday or Wednesday. So, I get up this morning, to check the status... Oh, my gosh! I'm getting my ThinkPad, today, this morning!!!!! WOOHOO!!!!

I ordered on Friday June 10, and am receiving delivery on Friday June 17. My model, 2668H2U was in stock when I ordered, though there were only 2 units left when I placed the order.

Here's my good news from UPS:

Jun 17, 2005
7:05 A.M.
SEATTLE, WA, US
OUT FOR DELIVERY

6:15 A.M.
SEATTLE, WA, US
ARRIVAL SCAN

6:05 A.M.
SEATTLE, WA, US
DEPARTURE SCAN

4:27 A.M.
SEATTLE, WA, US
OUT FOR DELIVERY

4:23 A.M.
SEATTLE, WA, US
ARRIVAL SCAN

2:03 A.M.
ONTARIO, CA, US
DEPARTURE SCAN
Jun 16, 2005

2:49 P.M.
ONTARIO, CA, US
THE RECEIVER REQUESTS UPS TO HOLD THIS SHPT AND CONTACT THEM FOR SPECIFIC INFORMATION BEFORE CUSTOMS CLEARANCE;BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE

11:20 A.M.
ONTARIO, CA, US
THE RECEIVER REQUESTS UPS TO HOLD THIS SHPT AND CONTACT THEM FOR SPECIFIC INFORMATION BEFORE CUSTOMS CLEARANCE

9:48 A.M.
ONTARIO, CA, US
THE RECEIVER REQUESTS UPS TO HOLD THIS SHPT AND CONTACT THEM FOR SPECIFIC INFORMATION BEFORE CUSTOMS CLEARANCE;BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE

Jun 15, 2005
3:07 P.M.
ONTARIO, CA, US
THE RECEIVER REQUESTS UPS TO HOLD THIS SHPT AND CONTACT THEM FOR SPECIFIC INFORMATION BEFORE CUSTOMS CLEARANCE

12:21 P.M.
HK
BILLING INFORMATION RECEIVED

Jun 14, 2005
7:16 P.M.
KOWLOON BAY, HK
PICKUP SCAN

Raj · #188 Post by **Raj** » Fri Jun 17, 2005 6:49 pm

Well, my laptop has arrived at Louisville, KY today, but the UPS tracker now says: " A SPECIAL CUSTOMS DELAY IS REQUIRED FOR THIS LIVE ENTRY".

Has anyone else seen this for their shipments ? What does it mean ?

Thanks,
Raj

Raj wrote:felipeudel,

On June 14th, the estimated ship date was June 28th. So I was hopeful when it went into "Packing" on June 15th, and then pleasantly surprised when it shipped on June 16th.

The EPP Sales Rep did tell me that as long as I picked a standard configuration (2668-G7U in this case), and didn't customize it in any way, things should move quickly.

-Raj

redrumchoy · #189 Post by **redrumchoy** » Fri Jun 17, 2005 10:23 pm

the live customs check thing if you look further back in this thread is just a routine thing... Because it comes from over seas and everything I think there's a lot of "live" (as in A-LIVE, as in creatures...) articles being slipped in with cartons and what not so they're just doing extra checking.... of course thats just what ive been told/read... aat any rate it stays there for like 5 hours or somehtn but after it leaves kentucky i dont know how the hell UPS does it but your package literally teleports and arrives at your within the next like 5 hours (seriously... my tracking had said like left Kentucky and got to eastern Massachusetts in 2 hours but took 2 hours to get 7 miles away from me to my house...)

JHaislet · #190 Post by **JHaislet** » Sat Jun 18, 2005 1:49 am

This really sucks! When I ordered (on 15 June '05), the ship date was 29 June '05. Then, it slipped to 8 July '05. NOW, it's 11 July '05...

What I don't understand is the status keeps saying "within 2 weeks". So, I guess every couple of days, they push back the ship date another week. That way they keep you strung out with that 2wk window

Oh, and for those of you who are waiting on systems with the 6-cell batteries, GOOD LUCK! The separate 6-cell I ordered had a ridicules August ship date, and then it changed to "Call" today. Oh well, so much for getting this laptop for summer school.

Sorry for being so [censored] negative; it just rubs me the wrong way that I'm told I'll have the laptop within 2wks, and then after I place & pay for the order they jerk you around.

Raj · #191 Post by **Raj** » Sat Jun 18, 2005 10:59 am

Thanks, redrumchoy!

You were right - now the tracker says that it has arrived in Pittsburgh. That was fast!

I can hardly wait till monday...

-Raj

redrumchoy wrote:the live customs check thing if you look further back in this thread is just a routine thing... Because it comes from over seas and everything I think there's a lot of "live" (as in A-LIVE, as in creatures...) articles being slipped in with cartons and what not so they're just doing extra checking.... of course thats just what ive been told/read... aat any rate it stays there for like 5 hours or somehtn but after it leaves kentucky i dont know how the hell UPS does it but your package literally teleports and arrives at your within the next like 5 hours (seriously... my tracking had said like left Kentucky and got to eastern Massachusetts in 2 hours but took 2 hours to get 7 miles away from me to my house...)

Phil_C · #192 Post by **Phil_C** » Sat Jun 18, 2005 10:59 am

Yes, every day my estimated ship date changes to one day later (now 8/16!!). My status was once "packing". Then the date went to 7/7, then back to August.

Meanwhile, a CSR told me Monday that the notebook was being configured. I called again yesterday and another CSR said he couldn't figure it out. Everything is in stock (which yet another CSR told me early last week), but nothing seems to be happening. At least yesterday's CSR gave me his number. He actually left a message for me late yesterday, but said only that he had not found an answer.

To top it off, the T43p my CTO is based on has begun arriving at the major Web sellers. Only the WiFi card is different. I could have one in two days.

roast · #193 Post by **roast** » Sat Jun 18, 2005 4:26 pm

Phil_C wrote:To top it off, the T43p my CTO is based on has begun arriving at the major Web sellers. Only the WiFi card is different. I could have one in two days.

It may be in your interest to dump the IBM order and buy it from an online retailer. What are you losing?

Phil_C · #194 Post by **Phil_C** » Sat Jun 18, 2005 6:34 pm

roast wrote:It may be in your interest to dump the IBM order and buy it from an online retailer. What are you losing?

Yeah, I'm thinking about it. I went CTO becuase I wanted the IBM WiFi II card, and went with IBM also to have the option of returning a screen with bad pixels.

I'll see what the IBM rep says early this week.

CoolDragon · #195 Post by **CoolDragon** » Sat Jun 18, 2005 7:56 pm

I ordered my 2687E4U on May 21, the estimated shipping date was June 20 on the day I placed my order, now it became July 18! But it changed from within 2-4 weeks to within 2 weeks.

I have to get my new machine before July 10, so I decided to cancel my order on IBM. I found a T43p on eBay, see my signiture and it is shipped today. Hopefully I will receive it next week. I also ordered a 1GB RAM from Newegg.

Now I have my fingers crossed.

CaptainMorgan · #196 Post by **CaptainMorgan** » Sun Jun 19, 2005 5:30 am

Somebody make this thread a sticky!

Keep calling your rep people... bug them.

JHaislet · #197 Post by **JHaislet** » Sun Jun 19, 2005 6:38 am

Mine slipped yet another day to July 12. Also, my seperate accessory order for a couple items that were "ALL IN STOCK" has now slipped from June 20th to July 4th.

Same song, different day

Phil_C · #198 Post by **Phil_C** » Sun Jun 19, 2005 9:36 am

CoolDragon wrote:I also ordered a 1GB RAM from Newegg.

Don't you need RAM from the SAME manufacturer in both slots for dual-channel to function properly?

CoolDragon · #199 Post by **CoolDragon** » Sun Jun 19, 2005 11:43 am

I don't know. I will try out. If it doesn't work, I will just use single channel. I don't think dual channel will help that much.

And by the way, if you buy it from IBM, are you sure you get the same manufacturer for both slots?

Phil_C wrote:
CoolDragon wrote:I also ordered a 1GB RAM from Newegg.
Don't you need RAM from the SAME manufacturer in both slots for dual-channel to function properly?

Phil_C · #200 Post by **Phil_C** » Sun Jun 19, 2005 3:31 pm

CoolDragon wrote:I don't know. I will try out. If it doesn't work, I will just use single channel. I don't think dual channel will help that much.

And by the way, if you buy it from IBM, are you sure you get the same manufacturer for both slots?

Dual-channel is supposed to increase performance by 5% or so. Not a big deal I guess. And no, I don't know if memory labeled "IBM" is always the same manufacturer.

You are also supposed to have the same amount of RAM in each slot or performance might actually be degraded. This is stuff I've read around the 'net, FWIW.

I wonder if there is a utility that tells you if dual channel is functioning properly?

CoolDragon · #201 Post by **CoolDragon** » Sun Jun 19, 2005 3:44 pm

Just searched "dual channel" on this forum and read a little bit on the net. You are right, dual channel will improve your performance by 5% or so, so not a big deal. The only big difference is when you have an integrated video card, such as 915GM chipset, then dual channel will make a huge difference.

I think you should trust your machine, when you enable dual channel in BIOS, and the machine is booting, then it must be enabled correctly. Also, I believe the latest testbench suite or some memory testing software will tell you if the dual channel has been enabled or not. Even if they don't, just disable first, run the testbench, turn it on, run the testbench, and see if you have 5% improvement (for memory performance test), then it is OK.

Anyway, I will try out if dual channel works on my machine, I am supposed to receive both the machine and the extra memory next Thursday or so. But I will be very very busy since next Friday on, so I don't know when I will test it.

Cheers

Scorpiontico · #202 Post by **Scorpiontico** » Sun Jun 19, 2005 4:55 pm

hello guys, how can i check if i have dual channel enabled or currently working on my t43 (266872u)... since i have 2 sticks of 512mb = 1gb i was curious to know.

thanks.

CoolDragon wrote:Just searched "dual channel" on this forum and read a little bit on the net. You are right, dual channel will improve your performance by 5% or so, so not a big deal. The only big difference is when you have an integrated video card, such as 915GM chipset, then dual channel will make a huge difference.

I think you should trust your machine, when you enable dual channel in BIOS, and the machine is booting, then it must be enabled correctly. Also, I believe the latest testbench suite or some memory testing software will tell you if the dual channel has been enabled or not. Even if they don't, just disable first, run the testbench, turn it on, run the testbench, and see if you have 5% improvement (for memory performance test), then it is OK.

Anyway, I will try out if dual channel works on my machine, I am supposed to receive both the machine and the extra memory next Thursday or so. But I will be very very busy since next Friday on, so I don't know when I will test it.

Cheers

CoolDragon · #203 Post by **CoolDragon** » Sun Jun 19, 2005 5:12 pm

Go into your BIOS setting when booting and browse. Since I don't have my machine yet, I cannot tell you which menu to look at.

Scorpiontico · #204 Post by **Scorpiontico** » Sun Jun 19, 2005 11:40 pm

CoolDragon wrote:Go into your BIOS setting when booting and browse. Since I don't have my machine yet, I cannot tell you which menu to look at.

thanks but i have tried that.... guys please some advice here!

thanks all again.

CoolDragon · #205 Post by **CoolDragon** » Sun Jun 19, 2005 11:49 pm

Is there a user manual coming with the machine? Normally that should cover the BIOS setup issue.

Scorpiontico · #206 Post by **Scorpiontico** » Sun Jun 19, 2005 11:53 pm

CoolDragon wrote:Is there a user manual coming with the machine? Normally that should cover the BIOS setup issue.

well yes a basic manual about the computer but not for such porpuse... besides what "issue" do you mean, im just asking how can i check if dual-channel ram is enabled or at least if it is supported.

thanks anyways.

JHaislet · #207 Post by **JHaislet** » Mon Jun 20, 2005 12:08 am

I ordered a Dock II, AC/DC power adapter, monitor stand, and 512MB PC2-4200 SODIMM.

Tonight, the lenovo status page shows that ONLY the AC/DC power adapter shipped, YET, I was charged for the AC/DC power adapter AND tax on the entire order!

In other words, I was charged ~$85 for the power adapter & ~$40 for sales tax! WTF! The entire sales tax for my ENTIRE accessory order is about $40.

Every other company I've ever dealt with charges sales tax on the items AS THEY SHIP. We'll see, I'm just afraid I'll get charged sales tax again when the rest of the items ship (could be awhile as they all say "Call 877-999-7115").

And I've got the shortest UPS tracking number in history from Lenovo: 1Z, yup, that's it!

Stay tuned sports fans!

Scorpiontico · #208 Post by **Scorpiontico** » Mon Jun 20, 2005 12:14 am

im sorry but as you put your story, it sounds funny heheh, good luck though.

ps:ill stay tuned!

JHaislet wrote:I ordered a Dock II, AC/DC power adapter, monitor stand, and 512MB PC2-4200 SODIMM.

Tonight, the lenovo status page shows that ONLY the AC/DC power adapter shipped, YET, I was charged for the AC/DC power adapter AND tax on the entire order!

In other words, I was charged ~$85 for the power adapter & ~$40 for sales tax! WTF! The entire sales tax for my ENTIRE accessory order is about $40.

Every other company I've ever dealt with charges sales tax on the items AS THEY SHIP. We'll see, I'm just afraid I'll get charged sales tax again when the rest of the items ship (could be awhile as they all say "Call 877-999-7115").

And I've got the shortest UPS tracking number in history from Lenovo: 1Z, yup, that's it!

Stay tuned sports fans!

CoolDragon · #209 Post by **CoolDragon** » Mon Jun 20, 2005 9:19 am

Hey guys, I think you might be interested in this:

I called just now (7:14AM PST June 20) to Lenovo to cancel my order for 2687E4U, then the guy transferred me to the sales team, and he asked me why I wanted to cancel it, I said I just cannot wait any more, so I ordered somewhere else, then the guy sounds kind of worried and said he can call the supply chain team to check the real status of my machine and see if they can expediate my item. Since my 2687D5U is already on the way, I just told me to cancel my 2687E4U order without bothering the other guys.

But looks like if you call in and say you want to cancel your order because of delayed shipping, they MAYBE have some way to expediate this....

Phil_C · #210 Post by **Phil_C** » Mon Jun 20, 2005 9:55 am

JHaislet wrote:Tonight, the lenovo status page shows that ONLY the AC/DC power adapter shipped, YET, I was charged for the AC/DC power adapter AND tax on the entire order!

I've seen them do this with shipping charges on split shipments, but not sales tax. That's nasty.

They shipped a couple of accessories on my order and charged the entire $50 shipping for the notebook, which is still backordered. If I cancel my notebook order, this will no doubt mean extra aggravation.

Estimated Ship Date

Cancelled my 2687E4U and bought a 2687D5U on eBay

Re: Cancelled my 2687E4U and bought a 2687D5U on eBay

Re: Cancelled my 2687E4U and bought a 2687D5U on eBay

Re: Cancelled my 2687E4U and bought a 2687D5U on eBay

Is this normal???

Re: Is this normal???

Re: Is this normal???

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