IBM Service -GODLIKE

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redrumchoy · #1 Post by **redrumchoy** » Wed Jun 29, 2005 11:15 am

Wanted to exchange my 2668G2U because of one dead pixel.... sent it through ups to their depot got there in 3 days... i called Customer SErvice to check on it... guy told me i'd have to wait about 2 weeks because the unit was backordered... next day it arrived on my frontsteps!

bam and no dead pixels this time

Photios · #2 Post by **Photios** » Wed Jun 29, 2005 11:41 am

So, when you called IBM/Lenovo, you told them that you wanted an exchange? It sounds like they started sending the unit to you before you sent yours in...

Are the T43's coming from Asia and the T42's from the United States?

Steve007 · #3 Post by **Steve007** » Wed Jun 29, 2005 12:05 pm

redrumchoy wrote:Wanted to exchange my 2668G2U because of one dead pixel.... sent it through ups to their depot got there in 3 days... i called Customer SErvice to check on it... guy told me i'd have to wait about 2 weeks because the unit was backordered... next day it arrived on my frontsteps!

bam and no dead pixels this time

I'm guessing you're based in North America? We don't get anything like that here in Europe as to be frank, IBM do not treat customers outside North America with much respect. Things arrive when they arrive, lead times slip, no one cares - all a shambles.

Sable · #4 Post by **Sable** » Wed Jun 29, 2005 6:10 pm

Out of curiosity, have you noticed any difference in the build quality in the new machine, i.e. do the palm rests still flex slightly at the outer edges?

I assume the fan still performs in the same manner....

redrumchoy · #5 Post by **redrumchoy** » Wed Jun 29, 2005 10:23 pm

yea its all the same however i had a hydis screen/sony battery last time

this time its a samsung screen sanyo battery

anywho no dead pixels eveyrhting else seems to be the same as before which was better than good although the fan still whirrs....

chacha · #6 Post by **chacha** » Thu Jun 30, 2005 12:33 am

redrumchoy how do you know who makes the screen on your t43?

nirvana0001 · #7 Post by **nirvana0001** » Thu Jun 30, 2005 12:57 am

redrumchoy wrote:this time its a samsung screen sanyo battery

Are you serious?! The image quality is totally different with my old samsung laptop (P10). the text on my P10 is much clear and the color get better balance.

sugo · #8 Post by **sugo** » Thu Jun 30, 2005 4:34 am

T4x use LCD panels from a few different makers including Samsung.

Torque · #9 Post by **Torque** » Thu Jun 30, 2005 5:03 am

Steve007 wrote:
redrumchoy wrote:Wanted to exchange my 2668G2U because of one dead pixel.... sent it through ups to their depot got there in 3 days... i called Customer SErvice to check on it... guy told me i'd have to wait about 2 weeks because the unit was backordered... next day it arrived on my frontsteps!

bam and no dead pixels this time

I'm guessing you're based in North America? We don't get anything like that here in Europe as to be frank, IBM do not treat customers outside North America with much respect. Things arrive when they arrive, lead times slip, no one cares - all a shambles.

Actually, I'm very happy with the IBM service here in DK. Had trouble with my keyboard, making squeeky sounds during typing. A technician came after a couple of hours and replaced it.
My CD-RW/DVD drive had some periodic read/write failures. A brand new one came the next day in the mail.
No problems what so ever. Actually, one of the reasons I'm going to hang on to IBM, is the great service.

Greg Gebhardt · #10 Post by **Greg Gebhardt** » Thu Jun 30, 2005 5:03 am

redrumchoy wrote:Wanted to exchange my 2668G2U because of one dead pixel.... sent it through ups to their depot got there in 3 days... i called Customer SErvice to check on it... guy told me i'd have to wait about 2 weeks because the unit was backordered... next day it arrived on my frontsteps!

bam and no dead pixels this time

Looks like Leveno is going to carry on with outstading service. What other computer MFG would do this. One of the reasons I get nothing but a ThinkPad!

Champ · #11 Post by **Champ** » Fri Jul 15, 2005 12:33 am

your aware the terms of the sale make sure IBM global services is in charge of waranty

There's no way IBM would lower standards and therefore lower how much they get from Lenovo

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