Laptops and their happy user?

[Torque]

Hi

I've come upon some market polls abour which car customer are happies with their cars. For example, Toyota was one of the highest ranking manufacturers, because their customers where happy with their products, low maintainence costs, value drops, warranty issues etc.

Is there a poll for laptops like this in existence? I would very much like to see how happy various customers are about their laptops and why.

Pardon my bad english

[benplaut]

there was something like that in PC World a while ago... i think IBM was first in PC, and...


dun, du-dun dun!















Apple was first in the Mac catagory

[Torque]

LOL )

However, any links would be nice. Think I'll start looking for it.

[K. Eng]

PC Magazine did a survey recently. IBM was only average in reliability, but beyond compare in service:

http://www.pcworld.com/reviews/article/ ... g,5,00.asp

IBM service overall has been excellent to me. My T40 broke twice, which sucks, but IBM always had it fixed and back to me in under 72 hours.

[Torque]

PC Magazine did a survey recently. IBM was only average in reliability, but beyond compare in service:

http://www.pcworld.com/reviews/article/ ... g,5,00.asp

IBM service overall has been excellent to me. My T40 broke twice, which sucks, but IBM always had it fixed and back to me in under 72 hours.

Im also a happy camper.
When I recieved my T41p, the keyboard flexed a bit in the are near the RETURN key. Called up IBM. Four hours later, an IBM technician came by and installed a brand new keyboard. Didn't work though, so he but in a small piece of foam tape. Problem solved. I got to keep the new keyboard as an extra.

My CD-rom drive had some periodical R/W errors efter eight months. Called IBM again. A brand new drive came in the mail the very next day, with an UPS return airway bill.

Thats what I call service.


And thank you very much for the link

[thePCxp]

I'm also a very satisfied customer. My R51 broke down twice (and it was my fault by the way) and I needed to send it back to IBM (once before the IBM PC division sale thing was completed and the other one after that happened) and they always offered me great service and support. My R51's system board needed replacing 2 times and IBM returned my R51 back to me fast. And I also now know what I did wrong and why the system board needed replacing. (I also posted a topic about this on the R series forum and its called "R51 doesn't start".)

[Navck]

How do you guys get to the techs directly? I'm having annoying wireless issues... Annnd heres what happened
Went from IBM tech support to Linksys tech support to IBM tech support.
And I don't see any Intel reps either (For my 2915)
Overall = Happy.

[bhtooefr]

Edit: K. Eng already linked to it, he just said PC Mag instead of PC World.

PC World's survey was in Jan 05.

Desktops:

IBM was:

Better than average on problems on arrival
Better than average on any hardware or software problem
Average on failed component
Average on failed core component (CPU, GPU, HDD, mobo, PSU, RAM)
Average on satisfaction with reliability

Average on phone hold time
Average on phone rating
Average on failure to resolve problem
Average on service experience

The winner was EMachines, which had better than average on the first five (the reliability part), and average on the last four (the service part)

Notebooks:

IBM was:

Average on the first five
Better than average on the last four

EMachines won again, with average on the first one, above average on the next four, and no rating on the support due to too few responses...

[MichaelMeier]

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