change t42p

[stapol]

I find 3 dead pixels in my t42p 23737-XU and plan to change with new laptop . Is it still normal in range to get 3 dead pixels for lcd screen ?
What information or document do I need to put in the box beside the machine and all acessories itself ?
One more thing, how much do u guys pay for shipping return and what company do u use ?

Thx U

[edelrc]

sorry to hear that...

I used UPS. I believe it was $12 dollars (uninsured) or so.

[JohnV]

I used Fedex gorund and it was around $11 fully insured. If I were you I would not send it without insurance...nothing like losing $2500 because a shipping company destroyed it.

John

[stapol]

thx guys ....


What do I need to do, if I received my replacement laptop and still got problem with it (I hope not) ?
coz my 30 days money back guarantee is already expired while I return and wait for my new replacement.

[edelrc]

hum... I am not sure how policies are in such case.

I would call IBM (choose the business option in the phone, I usually get a more experienced agent) and ask about that.
Maybe you should return it and then buy another as opposed to exchange... like I say I do not know.

Regarding UPS vs Fedex, I have to make a correction, it was $8.70 for me to ship it uninsured through UPS ground (3 days). You can check the prices in both their pages however.

(My T42p packet was 11.78lbs and 18"x16"x9")

[Leon]

your 30 days starts again with the new shipment.....

[JASE]

You should definetly complain about the bad pixels, and then (very important) utilize you 30 day money back option.

3 dead pixels are within the specs. of what IBM finds to be acceptable, so you will properly only be vasting (valuable) time trying to make an exchange.

I think that your best options is to return the product, on the 30 days money back, and the go and buy a new one (find a dealer where you can check it before you take it home).

JASE