Hard drive failure

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c888a · #1 Post by **c888a** » Sun Oct 09, 2005 10:56 am

The 60GB hard drive of my T42p failed and IBM is sending me a new drive for replacement. Is the drive sent to me pre-formatted? If not, how do I format it? Thanks for response.

#2 Post by **Kyocera** » Sun Oct 09, 2005 11:17 am

More than likely you will get a blank drive with a set of recovery CD.s
Then you have to send back the damaged one within 30 days.

monkey243 · #3 Post by **monkey243** » Mon Oct 10, 2005 5:02 am

if you want to use the recovery cds to restore you system,you do not have to format the new HDD.the rescue and recovery disc will do it,and restore you system to the factry setting.

c888a · #4 Post by **c888a** » Wed Oct 12, 2005 7:48 am

Just received a brand new HD from IBM and like Monkey243 said, all I need is inserting recocery CDs into the notebook to rebuild the operating system, very straight forward and painless. I have to say, IBM's customer service is still top rated. I called them on Sat around midnight and received the HD on Tue, very responsive. I am satisfied.

kyrotech · #5 Post by **kyrotech** » Mon Nov 07, 2005 2:39 am

c888a wrote:Just received a brand new HD from IBM and like Monkey243 said, all I need is inserting recocery CDs into the notebook to rebuild the operating system, very straight forward and painless. I have to say, IBM's customer service is still top rated. I called them on Sat around midnight and received the HD on Tue, very responsive. I am satisfied.

lucky you, cause I have heard horror stories about IBM service, well mostly outside US

Hard drive failure

Hard drive failure

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