Help i think the cd burner is broken on my t42p!

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smakdown61 · #1 Post by **smakdown61** » Thu Oct 20, 2005 4:14 pm

For some reason the cd burner just won't burn anymore. I keep getting write errors no matter what program i use...i've tried nero, DLA, magic iso and a couple others with no luck. If it turns out its a hardware problem, do you think ibm will let me just send the drive out to get a new one? i can't afford to ship back my entire computer with school going on right now. Any ideas?

#2 Post by **K. Eng** » Thu Oct 20, 2005 4:42 pm

If it's a hardware problem, Lenovo will send you a new optical drive. You don't have to send your computer in for repair if the part is customer replaceable (which the optical drive is).

smakdown61 · #3 Post by **smakdown61** » Thu Oct 20, 2005 5:32 pm

K. Eng wrote:If it's a hardware problem, Lenovo will send you a new optical drive. You don't have to send your computer in for repair if the part is customer replaceable (which the optical drive is).

Is there anyway to test for sure that its a hardware problem besides using multiple program like ive done?

#4 Post by **GomJabbar** » Thu Oct 20, 2005 6:18 pm

smakdown61 wrote:Is there anyway to test for sure that its a hardware problem besides using multiple program like ive done?

The obvious way is to find someone else with a T4X ThinkPad that will let you test your drive in their ThinkPad. Or just ask them to test it for you.

EDIT: The CD/DVD drive is very easy to remove. First using the Safely Remove Hardware icon in the System Tray, remove the CD/DVD drive. Next push the tiny lever back under the lower right edge of the drive. Then pull out on tab that popped-out when you pushed back on the lever above, and finally grab the drive and pull it out.

kyrotech · #5 Post by **kyrotech** » Thu Oct 20, 2005 8:53 pm

if the laptop is under warranty, just call IBM support and they will send you a replacement and take the broken one

smakdown61 · #6 Post by **smakdown61** » Thu Oct 20, 2005 11:28 pm

I just called ibm and there is a replacement one in the mail...hopefully its just a bad drive. I don't know what else could cause it to give write errors using 10 different programs and 10 different cd-rs except for a hardware problem.

andyli · #7 Post by **andyli** » Fri Oct 21, 2005 10:33 am

I had the same problem.

If you still have the problem with the new drive, see if it was "remanufactured". If so, call them and request ANOTHER one.

When mine went bust, the remanufactured one they sent was also dead. When I shipped it into EZServ, they replaced the drive with a brand-new one, and it worked.

smakdown61 · #8 Post by **smakdown61** » Mon Oct 31, 2005 9:56 pm

Update: IBM sent me a remanufactured drive that suprisingly arrived within 24 hours of calling them. I was pretty pleased until that drive just stop working today

my original one that broke just wouldn't burn, this one won't burn or play cds and it makes a grinding noise. I just called ibm again and requested another one, but when i asked if they could ship me a new one the guy said he doesn't know what they ship out he just puts in the order.....im afraid im gonna get another short lived drive. How would i go about getting a brand new one?

smakdown61 · #9 Post by **smakdown61** » Thu Nov 03, 2005 11:30 pm

Ok so i called up IBM again and requested another drive. I tried to tell the guy that I wanted a new drive this time but he said he has no control over it since he just puts in the order for the part number. 2 days later, wham! they actually sent me a brand new drive yay! It came in an unopened ibm box w/ software and everything. The manufacture date was 9/05 and its revision 201 as opposed to 101 like my old drive. Hopefully this one will last a little longer than a year.

kyrotech · #10 Post by **kyrotech** » Sat Nov 05, 2005 2:44 pm

ah the wonders of SERVICEABLE USED PARTS

nice to get a replacement hard drive and notice it was manufactured 2 years ago

Help i think the cd burner is broken on my t42p!

Help i think the cd burner is broken on my t42p!

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