PC-Doctor on R&R Partition

Message

bheinze · #1 Post by **bheinze** » Fri Dec 09, 2005 6:31 pm

Hi,

I took a closer look at the recovery partition and wanted to try out the PC-Doctor. The help file says click the entry "hardware diagnosis" in the "rescue&recovery menu". Where is this menu? On the left side I have buttons to save and restore files / open a web browser / download files..., but I don't have a "recue&recovery" menu with pc-doctor in it.

Can anybody give me a hint, where this strange menu ist?

Thanks.
Bernd

#2 Post by **Kyocera** » Fri Dec 09, 2005 6:59 pm

Try turning off your cmputer and wait a 10 seconds, boot into the R&R and click on diagnose hardware. Hope that works.

#3 Post by **GomJabbar** » Fri Dec 09, 2005 10:20 pm

Which model of ThinkPad do you have?

I have a T42, and with it I can access PC Doctor from Start > All Programs > PC-Doctor for Windows > PC-Doctor.

I haven't looked for PC-Doctor in the Rescue and Recovery workspace. The readme file you refer to, is it for the same version of Rescue and Recovery that you have installed on your ThinkPad?

#4 Post by **Kyocera** » Sat Dec 10, 2005 8:01 am

closer look at the recovery partition and wanted to try out the PC-Doctor. The help file says click the entry "hardware diagnosis" in the "rescue&recovery menu"

There is a PC Dr located within the Rescue and Recovery environment also, pretty sure the OP is referring to that, not the one in windows.

bheinze · #5 Post by **bheinze** » Sat Dec 10, 2005 5:17 pm

Yes, I'm talking about the R&R environment. But where ist this ominous "diagnose hardware" button you're referring to?
On the left side of the screen I have the Button "Fix Errors/Diagnosis-Overview" (sorry the software is in German, so I can only give a rough translation), and when I click it the R&R Help window opens saying "click the entry "hardware diagnosis" in the "rescue&recovery menu" to open PC-Doctor". But I cant find this ******* button. Or I'm blind. Or dumb. Or both!

Regards
Bernd

#6 Post by **Kyocera** » Sat Dec 10, 2005 5:34 pm

Before I posted last night I made sure to boot into the recovrey partition and try it, so as not to pass on invalid information. That being said I remember: at bootup push the ACCESS IBM key this goes into the recovery environment (sure you already know that) and from there on my T42 it was about the fourth option from the bottom on the left side. When I selected this "diagnose hardware" I was told that I had to reboot again to start PC Dr. Did this and sure enough it booted into PC Dr. in a DOS type gui.
You might have to poke around in the help menu in the R&R environment and see if the terminology is different.

Like Gomjabber said there is a PC Dr for windows, but that is a different interface. Wish I could help more

#7 Post by **GomJabbar** » Sat Dec 10, 2005 10:06 pm

First of all, make sure that you have PC-Doctor installed. Check in Add or Remove Programs.

Also you may need the latest or a later version of Rescue and Recovery for this option to be available. From your post, I think you have the appropriate Rescue and Recovery software already.

#8 Post by **Kyocera** » Sun Dec 11, 2005 9:21 am

OK bheinze, going to go through this from the computer turned off:

Turn on computer

When promted to interrupt normal start up Press the ACCESS IBM button

You should get the IBM Rescue and Recovery screen

The next screen is the "Welcome to IBM Rescue and Recovery with Rapid Restore

On the left side "Introduction" I have Rescue and Restore with four options
Configure with three options, Communicate with four options, Troubleshoot with four options.

If I press Diagnose Hardware a small screen pops up: This task will require your system to restart. Would you like to continue? I push YES, another screen pops up: Press OK to continue....diagnostics will be launched from your Service Partition press OK and another pop up says: Your System must be restarted to launch diagnostics. Please remove all diskettes, USB memory keys, and CD media, power off the system and REBOOT, push OK

Then I push the Restart icon at the top right of the page, computer boots into PC DOS 7.1 Startup Menu, then you are in a BIOS looking interface to troubleshoot away!!

bheinze · #9 Post by **bheinze** » Sun Dec 11, 2005 9:24 am

Hmm verrry strange...

Installing PC-Doctor for Windows sounded like a good idea, as installing R&R for Windows also fiddles with the recovery partition, however, I had no luck. Still no (obvious) way to get PC-Doctor running in the R&R environment.

@Kyocera
The fourth button from below is "download files" on my system. The menu looks like this:

Introduction

Backup and Restore
Overview
Backup data
Resotre system
Create migrationfile

Configuration
Overview

Access BIOS

Data transfer
Overview
Open browser
Download files
Assign network drive

Fix errors
Overview

Boot from different drive

Do you think the partition might have gotten damaged when I installed Linux? Although R&R still seems to be ok.

Regards
Bernd

#10 Post by **Kyocera** » Sun Dec 11, 2005 9:32 am

Guess anything is a possibility, but I would lean toward thinking that possibly your version does not come with PC Dr. for DOS.

Anything about it in the FIX ERRORS?

bheinze · #11 Post by **bheinze** » Sun Dec 11, 2005 4:05 pm

Kyocera wrote:Anything about it in the FIX ERRORS?

No, when I click on "Overview" in the fix errors sction a helpfile opens and tells me to run PC-Doctor by clicking on "hardware diagnosis"........

I have a T43, do other T43 owners have PC-Doctor installed on their recovery partition?

#12 Post by **Kyocera** » Sun Dec 11, 2005 4:37 pm

ftp://ftp.software.ibm.com/pc/pccbbs/mo ... 9t6193.pdf

From the manual on page 38: For some possible configurations of the computer PC Doctor might not run correctly. To avoid this problem, you need to initialize the computer by use of the BIOS setup utility............

bheinze · #13 Post by **bheinze** » Mon Dec 12, 2005 4:06 pm

Thanks for your help, but it didn't help me any further. When I press F9 und F10 the regular R&R partition is started. I also noticed that I didn't have the option to create the boot-disks for Disc-Doctor. So I guess I'll have to restore the partition as soon as IBM sends me the recovery cds.

Can anybody tell me whether the recovery cds just create the recovery partition and leave the other partitions alone, or will they kill the complete disk with it's data?

#14 Post by **GomJabbar** » Mon Dec 12, 2005 6:13 pm

bheinze wrote:Can anybody tell me whether the recovery cds just create the recovery partition and leave the other partitions alone, or will they kill the complete disk with it's data?

They kill the complete disk with it's data. You end up with the ThinkPad in the original Factory Condition - software wise.

You should have the PC-Doctor installation program in the C:\IBMTOOLS\APPS\PCDRWIN directory. Assuming such is the case, I would go to Add or Remove Programs in Control Panel, and uninstall PC-Doctor for Windows. Reboot, then go to the above directory and reinstall PC-Doctor. Maybe that will fix your problem.

#15 Post by **Kyocera** » Mon Dec 12, 2005 6:22 pm

Gomjabber, he is talking about PC Doctor for DOS, not PC Doctor for windows. PC Doctor for DOS is part of the recovery environment. PC Doctor for windows is in windows. Just thought you might not be making that distinction.

#16 Post by **GomJabbar** » Tue Dec 13, 2005 8:24 am

It's Jabbar not Jabber.

I was thinking that the PC-Doctor for Windows installation program might install what was needed to work in the Rescue and Recovery workspace. I wasn't sure if it would work.

An option is to download Link: PC Doctor for DOS bootable CD - ThinkPad General.

#17 Post by **Kyocera** » Tue Dec 13, 2005 10:30 am

Hope he reads your last post before clean installing.

bheinze · #18 Post by **bheinze** » Tue Dec 13, 2005 4:54 pm

OK, my thinkpad is friendly buzzing as it copies the six recovery cds on its harddisk. I somehow managed to screw the whole system up, so I couldn't even start R&R. This means I couldn't backup my windows and have to reinstall it from scratch. *sigh* Lucky me that I didn't really configure it yet. Losing my linux would be worse, but backing it up is (as always

no problem.

#19 Post by **Kyocera** » Tue Dec 13, 2005 4:58 pm

Beats watchin TV!

PC-Doctor on R&R Partition

PC-Doctor on R&R Partition

Who is online