Sudden USB Problem

Message

jsteele · #1 Post by **jsteele** » Fri Jul 16, 2004 9:42 pm

System: T-40 (2379-D5U), WinXp Pro SP1

This evening I plugged in my USB 2.0 to copy the Rapid Restore Backup and I was greeted with a message saying the a Hispeed device had been plugged into a non Hispeed port.

Yesterday I did the same thing and no problem, now all of a sudden it thinks the machine ports are not 2.0 ports! I power cycled the machine but that didn't help. I Uninstalled all the USB items and recanned/reinstalled everything fine, but still no-go.

Has anyone seen this behavior and know of a fix?

jsteele · #2 Post by **jsteele** » Fri Jul 16, 2004 10:34 pm

It looks like the problem is caused by Microsoft's Security Update for Windows XP (KB839645). I backed out the update and the problem simply wnet away.

Last night I applied 5 critical updates (KB839645, KB841873, KB842773, KB823353, KB840315) from the Microsoft Update site. I started planning to back them out one by one to see it anything changed and lo and behold after I backed our the first one the problem went away.

Looks like a problem with this update which Microsoft considers critical.

Chun-Yu · #3 Post by **Chun-Yu** » Fri Jul 16, 2004 10:52 pm

Odd...I have all the critical updates installed on my T41 and my USB 2 external hard drive still works (and not just at low speed).

ian · #4 Post by **ian** » Sat Jul 17, 2004 2:41 am

Thank you for bringing this to our attention - however there appear to be no problems regarding this critical update and my T42 - none at least concerning USB bus speed.

Greg Gebhardt · #5 Post by **Greg Gebhardt** » Sat Jul 17, 2004 7:56 am

jsteele wrote:System: T-40 (2379-D5U), WinXp Pro SP1

This evening I plugged in my USB 2.0 to copy the Rapid Restore Backup and I was greeted with a message saying the a Hispeed device had been plugged into a non Hispeed port.

Yesterday I did the same thing and no problem, now all of a sudden it thinks the machine ports are not 2.0 ports! I power cycled the machine but that didn't help. I Uninstalled all the USB items and recanned/reinstalled everything fine, but still no-go.

Has anyone seen this behavior and know of a fix?

Something must have gone wrong as I installed the latest stuff for my XP Pro from MS and my 1gb USB Lexar JumpDrive worked perfectly.

jsteele · #6 Post by **jsteele** » Sat Jul 17, 2004 11:15 am

Maybe I am the only one then. I installed and removed it three times and the same problem occured every time it was installed and went away every time I removed it. Once a fluke maybe, but three times?

ciaeyes · #7 Post by **ciaeyes** » Sat Jul 17, 2004 11:49 am

I've had the same problem and have found no solution yet. Like yourself, I have removed the USB driver several times and have encountered the same problem. I'm using a t40p. Any other suggestions?

jsteele · #8 Post by **jsteele** » Thu Aug 12, 2004 8:21 am

This is driving me nuts. This problem simply went away a few weeks ago and now its back. Last night I plugged in my USB HDD and suddenly got the warning again.

I'm coming to the conclusion that it has SOMETHING to do with the latest BIOS/Embedded controller updates but I can't prove it. The problem is that I backed off the current release of BIOS/controller firmware and it the problem keeps popping up anyway. So I reinstalled the latest BIOS/controller firmware and its still there.

The only thing left is to try going even further back on the BIOS/Controller combination.

msilano · #9 Post by **msilano** » Mon Aug 16, 2004 6:37 am

OK, I've got the same problem too. Here's the details:

Thinkpad T40 (2373-92U)

Bios version: 3.06f (IRETCDWW)
Embedded version: 3.02
Windows version: XP SP1

I was using USB 2.0 with no problems until this weekend when all of my USB 2.0 components started to complain. Last time I can remember doing anything was 2-3 weeks ago. I have been applying the Windows Updates as they come in, but didn't see anything within those updates that was suspect.

I'll roll back the BIOS and Embedded Firmware and let you know if I find a combination that solves the issue.

*** Updated: ***

I rolled back the system BIOS as follows and found that USB performance is back to normal 2.0 speeds.

Bios version: 3.05a (IRETC6WW)
Embedded version: 3.02

Good luck.

-m

jsteele · #10 Post by **jsteele** » Mon Aug 16, 2004 9:27 am

Bios version: 3.05a (IRETC6WW)
Embedded version: 3.02

I'd swear I tried that combiantion, but I'll give it a go again and see what happens. Will advise.

jsteele · #11 Post by **jsteele** » Mon Aug 16, 2004 9:38 am

Further to this, according to the release notes for Embedded Controller version 3.02 it will ONLY work with BIOS 3.06f

msilano · #12 Post by **msilano** » Mon Aug 16, 2004 10:30 am

Ok, it did work. But when I used the built-in DVD/CD-RW, I suddenly got the USB-Hi-Speed error again.

Argh

jsteele · #13 Post by **jsteele** » Mon Aug 16, 2004 10:40 am

Yes, its maddening. I spoke to IBM again Friday and they pointed me at a 'migration package' that is to be installed on a non-IBM XP install in spite of the fact that I explained that I had the origianl IBM XP version installed. The tech also said that one of the two ports is 2.0 the other 1.1 'so just try the other port if this happens again'. Well, I did and it didn't help.

I have reinstated my trouble call. I also downloaded yet another Embedded Controller version from ibm.com, version 3.03 (1RHT70WW) that has recently been posted. I don't have a USB HDD with me at the office so I can't confirm if it fixed the problem or not; I'll try again when I get home.

sickofit · #14 Post by **sickofit** » Mon Aug 16, 2004 11:02 am

This maybe help...???

http://support.microsoft.com/?kbid=822603

Later....Greg

jsteele · #15 Post by **jsteele** » Mon Aug 16, 2004 12:45 pm

I found a USB HDD in the office and tried it --- the latest Embedded Controller version DIDN't make any difference, the problem is still there.

I have not tried "sickofit's" item at Microsoft as yet but it doesn't sound like it deals with the symptoms I'm seeing.

msilano · #16 Post by **msilano** » Fri Aug 20, 2004 1:39 pm

bump. anyone else having this problem?

sktn77a · #17 Post by **sktn77a** » Fri Aug 20, 2004 2:19 pm

The tech also said that one of the two ports is 2.0 the other 1.1 'so just try the other port if this happens again'.

An IBM tech support rep told you this???

It sounds like a windows issue. XP originally did not support USB2.0 but this was supposedly fixed with SP1 All T4x series should come with XP/SP1 but it's possible that a USB driver file has become corrupt/overwritten/infected. It's a long shot but a clean install may help?

jsteele · #18 Post by **jsteele** » Thu Aug 26, 2004 10:39 am

Last night I installed SP2 hoping that it would fix my USB problem. But alas it is still messed up. However, it is now messed up in a slightly different manner.

Apparently Microsoft has changed the error message for hispeed devices plugged into low speed ports. So when I plugged the USB HDD into the machine I got a new error message but with the same meaning. I removed and reinserted the HDD several times and it kept telling me I had a hispeed device on a low speed port.

However the 4th time I plugged it in it DIDN'T complain!. I was able to copy the Rapid Restore backup to the USB drive at full speed!. Then, AFTER the copy completed the system complained that I had a hispeed device plugged into a low speed port!

This is making me crazy.

msilano · #19 Post by **msilano** » Wed Sep 08, 2004 6:51 am

Bump.

I ended up purchasing a Cardbus USB 2.0 adapter. That seems to work fine.

I am fairly certain that these issues are related to IBM's Firmware / Embedded controller update, but I just don't have the time to flash back 2-3 versions of BIOS and controller to test.

Hello, IBM?

-mike

jsteele · #20 Post by **jsteele** » Wed Sep 08, 2004 8:11 am

As they say, bummer.

I too think it has something to do with the BIOS/EC combination but repeated calls to IBM produced nothing. And I am reluctant to flash older combinations not knowing if IBM's admonishon about 'will only work with version XX' of the BIOS will result in my ThinkPad T-40 becoming a PaperWeight T-40.

Over the years I have been very happy with IBM but this is a bit disappointing.

bapatterson · #21 Post by **bapatterson** » Mon Sep 13, 2004 1:48 pm

Yep. Same exact problem for me with an external hard drive (used for back-up purposes) on my T40 (2373-72U). Frustrating. And slow.

le · #22 Post by le » Thu Sep 16, 2004 11:31 am

I have the same problem. Since one week or so, my T40's USB ports only seem to speak USB1.1. Neither my external USB2 disk nor my 3G iPod are accepted as USB2 devices (although WinXP tells me that it's actually a USB2 device, and I should plug it into the free USB2 port... harhar).

Very annoying.

jsteele · #23 Post by **jsteele** » Thu Sep 16, 2004 12:19 pm

My T40 is going back for service tomorrow for a different problem but I have had them include the USB problem in the list of things that need to be fixed.

msilano · #24 Post by **msilano** » Thu Sep 16, 2004 1:27 pm

Please let us know what IBM says, if anything. If you get your TP back and it suddenly works, let us know what BIOS and EC versions are there.

Of course, if they suddenly ship you a T42 by accident, let us know as well. My T40 could go in tomorrow if it was replaced by a T42.

-m

jsteele · #25 Post by **jsteele** » Thu Sep 16, 2004 2:04 pm

Please let us know what IBM says, if anything. If you get your TP back and it suddenly works, let us know what BIOS and EC versions are there.

1. I'll be happy to.

Of course, if they suddenly ship you a T42 by accident, let us know as well. My T40 could go in tomorrow if it was replaced by a T42.

2. Dream On

behdadb · #26 Post by **behdadb** » Thu Sep 23, 2004 8:53 am

Hi all,

I had the very same problem and after a little search on the net I found out that I was not the only one.

Don't try to reinstall windows and all kind of service pack. In fact it's an hardware problem. On my t40p it worked again in usb2 mode if i tapped under the usb ports.

There was a topic here speaking about that :

http://forums.windrivers.com/archive/index.php/t-58031

I send my t40p to ibm for a motherboard change

Excuse my english by the way

jsteele · #27 Post by **jsteele** » Thu Sep 23, 2004 9:03 am

behdadb

Nothing wrong with your English

My T40 went to EasyServ last Friday for a power problem but I had them include the USB 2 problem in the report. I can only HOPE that they do a System Board change to fix it before they re-image the drive - the tech support line still seems to think that these are WinXP software problems

John

msilano · #28 Post by **msilano** » Thu Oct 21, 2004 7:53 am

Bump.

Anything new on this?

-mike

jsteele · #29 Post by **jsteele** » Thu Oct 21, 2004 8:03 am

New System Board - problem fixed.

dmcgibbo · #30 Post by **dmcgibbo** » Thu Oct 21, 2004 1:36 pm

my problem is in connecting my external USB hard drive (maxtor one touch 250gb) to my T42p's USB port.

when i connect it through an old USB hub it works fine and a message comes up saying that a high-speed device is connected through low speed hub (which is true) but if I connect the hard drive via a USB cord directly to the IBM, it finds it and says new hardware but then Windows never associates it as a drive and the leds on the drive just go back and forth like it's confused or hung. I purhcased a belkin USB 2.0 hub and that didn't work either. I have an IBM Mini-Dock and I can't connect the drive to the hub on the back of that either - only the slow usb hub that I just randomly had works...

What gives?

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