Keyboard Problem

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andy71600 · #1 Post by **andy71600** » Tue Jan 31, 2006 9:30 pm

My new thinkpad seems to have a problem with the left arrow key on the keyboard. It seems to be extremely loose, and makes a very odd clicking sound when pressed. The button itself still works, but I am afraid that it will fall off soon... not to mention the sound it makes is quite annoying. I have only had this comptuer for about two weeks. Will IBM ship me out a new keyboard to fix this?

christopher_wolf · #2 Post by **christopher_wolf** » Tue Jan 31, 2006 10:18 pm

If you explain it like that to tech support, I think they will; the key shouldn't be loose but it can make a variety of sounds. Of those sounds, the key should make the same sound all the time it is pressed with reasonable force; otherwise that would seem to indicate that there is a mechanical problem with how the key is seated.

They might ask you to take it off and then re-seat it; have you tried that?

HTH

andy71600 · #3 Post by **andy71600** » Tue Jan 31, 2006 10:45 pm

I actually called a little while ago, and a new keyboard is on its way

.

I love IBM tech support.

EDIT: By the way, how would you reseat a key on a laptop keyboard?

christopher_wolf · #4 Post by **christopher_wolf** » Tue Jan 31, 2006 11:18 pm

It should say somewhere in the HMM; you just gently pry up one corner at a time. Then to put it back on, you just re-seat approximately and press down.

I think there was a thread on this awhile ago. but you are getting a new keyboard anyway.

andy71600 · #5 Post by **andy71600** » Wed Feb 01, 2006 7:30 pm

Talk about fast service... I got my new keyboard this morning, less than 12 hours after calling IBM.

Keyboard Problem

Keyboard Problem

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