Exchange process

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jsmit86 · #1 Post by **jsmit86** » Sun Jul 18, 2004 7:24 pm

I have a T42 with a keyboard that creaks and a loose Sanyo battery.
I am thinking of calling to exchange for the improved keyboard and battery.

Do you need to provide credit card info to do this, or do they just send out the new stuff with a call tag for the old stuff?

sktn77a · #2 Post by **sktn77a** » Mon Jul 19, 2004 8:18 am

They usually just send CRU parts out and expect you to return the old ones within 4 weeks. Don't know if the keyboard is considered a CRU (?) They have my credit card on file so they didn't ask me for anything else but if you don't return the part within the stated period they say they will bill you for it.

jsmit86 · #3 Post by **jsmit86** » Mon Jul 19, 2004 11:04 am

So -
since will they ask for credit card info if none is on file?

eriqesque · #4 Post by **eriqesque** » Mon Jul 19, 2004 11:53 am

jsmit86 wrote:So -
since will they ask for credit card info if none is on file?

Most likely yes they will ask for a credit card number.
But they don't ask for the kwyboard to be returned but they will ask you to send the battery back in.

admsteiner · #5 Post by **admsteiner** » Mon Jul 19, 2004 12:00 pm

They didn't ask me for a credit card number either time I exchanged a battery (6 and 9 cell). They don't have my number on file but they do have my address.

--Adam

Exchange process

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