Rescue and Recovery = failed installation

[alot]

Hi,

after I re-installed Windows XP on my T30 from the recovery CDs, I decided to try out the Rescue and Recovery program, since it's available, apparently better than the previous thing, and costs me nothing compared to Ghost, Drive Image, etc...

So I downloaded it from

http://www-307.ibm.com/pc/support/site. ... IGR-4Q2QAK

and ran the program setup_ibmrr1033.exe.

The installation failed. There is a log file named "rrinstall.txt" in the TEMP directory. The interesting part is (some text in German):

Code: Select all

-----------------------------------------------------
...
MSI (c) (90:B4): Doing action: ChkBM
Aktion gestartet um 18:56:55: ChkBM.
MSI (c) (90:B4): Note: 1: 1722 2: ChkBM 3: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{11783F13-C3A9-44A8-929B-21A476F65272}\bmgr32.exe 4: /info 
MSI (c) (90:B4): Transforming table Error.

Information 2898. Tahoma8, Tahoma, 0
DEBUG: Error 2835:  The control ErrorIcon was not found on dialog SetupError
Interner Fehler 2835. ErrorIcon, SetupError
Fehler 1722. Es liegt ein dieses Windows Installer-Paket betreffendes Problem vor. Ein Programm, das im Rahmen der Installation ausgeführt wurde, wurde nicht erfolgreich abgeschlossen. Wenden Sie sich an das Supportpersonal oder den Hersteller des Pakets. Aktion: ChkBM, Pfad: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{11783F13-C3A9-44A8-929B-21A476F65272}\bmgr32.exe, Befehl: /info 
MSI (c) (90:B4): Transforming table Error.

MSI (c) (90:B4): Produkt: IBM Rescue and Recovery with Rapid Restore -- Fehler 1722. Es liegt ein dieses Windows Installer-Paket betreffendes Problem vor. Ein Programm, das im Rahmen der Installation ausgeführt wurde, wurde nicht erfolgreich abgeschlossen
. Wenden Sie sich an das Supportpersonal oder den Hersteller des Pakets. Aktion: ChkBM, Pfad: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{11783F13-C3A9-44A8-929B-21A476F65272}\bmgr32.exe, Befehl: /info 

Aktion beendet um 18:57:02: ChkBM. Rückgabewert 3.
...
-----------------------------------------------------

It seems the installation routine can't find the executable bmgr32.exe. Now I found a bmgr.exe under C:\IBMTOOLS, but nowhere a bmgr32.exe.

Any idea where it comes from? And how I get to install this software?

Cheers

[Zeitgeist]

Not really the solution: but I would run F11 and try to reinstall RR again.

I installed RR on a T23, T40, A31P notebook and had not any problem.

[Conmee]

Make sure you have the latest BIOS/Embedded controller updates for your T30 and that they support (they should) IBM Rescue/Recovery with Rapid Restore Ultra... Older BIOS don't support IBMRRwRR.

Viel glueck!

Daniel

[alot]

thanks for the help.

a. I can't use F11 to reinstall RR, as there is no recovery partition, and it's a new installation of RR.

b. yes, all has been updated. The problem I met had less to do with the BIOS, and apparently more to do with some missing file bmgr32.exe which breaks the installation routine.

Cheers

[Zeitgeist]

a. I can't use F11 to reinstall RR, as there is no recovery partition, and it's a new installation of RR.

You certainly need the recovery CDs (free in Germany within the first three years of warranty).