T42p (2373-KTU) issues

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kengetz · #1 Post by **kengetz** » Wed Jul 28, 2004 1:37 pm

All:

I just last week received a T42P from our pal Bill. There are two manufacturing issues I thought I'd compare notes on before beginning the arduous process of dealing with the issues.

1.) In the back of the unit, on the long edge, there's a serious "bow" between the screen and the battery area. That is, when the unit is closed, there's at least 1 to 2 mm of play, and squeezing the two parts together moves the screen by the 1 to 2 mm. This seems wrong to me.

2.) When typing, the left-hand rest area (above the PC card slots) "creaks" and moves a little every time I put my wrist down. I have a T40P which does not exhibit this behavior, but both machines appear to have the same design. It seems like some piece is loose, but I can't figure out what it could be.

In addition, the keyboard that came with the unit really, really bites. As described in other messages here, I had the "bad" one made in China. I've called IBM several times and they tell me the "good" one is out of stock, and I have to keep calling until it's in stock -- otherwise, their computer will just send me out the one that's in stock. Luckily, my old T40P had the "good" keyboard, so I swapped them out while waiting to get a new one.

In any case, please let me know your experiences with these issues, if you have a T42p KTU. Thanks.

Daniel · #2 Post by **Daniel** » Wed Jul 28, 2004 4:29 pm

I guess it's luck of the draw, my KTU doesn't have the bow issue or the China keyboard.

T23_Owner · #3 Post by **T23_Owner** » Wed Jul 28, 2004 5:07 pm

My KTU has all the same problems but hey what a great machine though.

1. The back will bow, its the way its made. There is no real support back there because of the battery.

2. Stick a pc card in there. It went away for me when I did that.

3. Keyboard, well what is wrong with it? Its not as nice as my T23 but it has to be thinner to make 1in but maybe I have the good one.

If it really bothers you get the $300 protection plan and smash it, then send it back for a new one.

kengetz · #4 Post by **kengetz** » Wed Jul 28, 2004 8:09 pm

Thanks for the comments, but the T40p is built exactly the same way, same layout, same case, and doesn't have these problems. I guess I'll have to take this up with IBM and see what they say...

#5 Post by **BillMorrow** » Thu Jul 29, 2004 10:54 pm

ken..

what is the serial number..?

i'll take a look at a KTU i have here thats open..

want me to return it and get you another.. ?

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