archer6 wrote:We had a couple of X series in our office (early builds) that got very warm to hot. Sent them back and just recieved the replacements Monday. They run nice and cool just like mine. So my feeling on this is perhaps Lenovo just received a bad batch of cards from their vendor.
foodle wrote:Did Lenovo give you any problems with the return? How long did it take for them to ship replacement machines? Did you ship back the entire machine or just the bare machine w/o the HD, battery, base, etc.?
I have my IT guys at the office trained to keep all packaging for the new ThinkPads we recieve for 30 days in case they need to be returned. However, if you have discarded yours they will still accept your computer, so don't worry if you tossed the packaging.
We contacted our rep, he issued an RMA, we shipped the computers back with all manuals, power cords, batts etc in the original boxes. Within a very short period of time our replacements (new) came and they are all just fine as I reported earlier. I have never experienced a problem with returns to IBM/Lenovo.
I would strongly urge you to return yours asap, that way you will get this behind you and be a happy ThinkPad owner.
