System Update 2 updating itself so won't run

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wpwood3 · #1 Post by **wpwood3** » Tue Aug 08, 2006 11:29 am

Since I updated to System Update 2 I cannot get it to work.
When I try to run it I get an error that says "System Update is being updated. Please wait while System Update restarts".

When I click OK it closes System Update but nothing happens. It's been doing this for several weeks. Normally I use Software Installer anyway but it seems to me that System Update should work.

I even tried uninstalling System Update and reinstalling it but got the same result.

Anybody else seeing this?

wpwood3 · #2 Post by **wpwood3** » Tue Aug 08, 2006 2:37 pm

Finally I got System Update to work!

I manually downloaded it again from the Lenovo website, uninstalled it and reinstalled it 3 times. On the 3rd try it began to work. Weird!

MadManMund · #3 Post by **MadManMund** » Fri Aug 11, 2006 10:14 am

I also can not get system update 2 to work anymore. It stops at 11% and then returns an error message. I have tried removing and manually reinstalling multiple times with no improved results. Any insight on fixing this would be helpful.

wpwood3 · #4 Post by **wpwood3** » Fri Aug 11, 2006 10:42 am

MadManMund wrote:I also can not get system update 2 to work anymore. It stops at 11% and then returns an error message. I have tried removing and manually reinstalling multiple times with no improved results. Any insight on fixing this would be helpful.

After you uninstall it be sure to manually delete all of the folders and files that are left over. The uninstall process does not remove everything.
Reboot before you reinstall.

Good luck!

T41mbi · #5 Post by **T41mbi** » Sun Aug 13, 2006 5:33 am

I am having the same problem to

Tried everything suggested deleted everything I could find including reg entries and still no go

loyukfai · #6 Post by **loyukfai** » Wed Aug 16, 2006 7:50 am

I don't remember exactly how, but it's something like going to the System Update folder, find the temporary directory and run the update file manually solved the problem for me.

wareynolds · #7 Post by **wareynolds** » Wed Aug 16, 2006 10:33 am

I had the same problem. I deleted all files I could find and even all references to the System Updater in the Registry. Still no luck after reinstalling.

MadManMund · #8 Post by **MadManMund** » Mon Aug 21, 2006 5:08 pm

I have ensured all of the previous System Recovery install was removed numerous times. The process still halts at 11%. I am able to update using software installer.

System Update eventually returns : "An error occured while gathering user information"

xaveon · #9 Post by **xaveon** » Mon Aug 21, 2006 5:36 pm

My opinion on updating is, don't update unless you absolutely have to. I've had countless experiences in which I update and it crashed my system. Just recently I used the system update to update and it totally crashed my system. Turned out the new display drivers were incompatible with the advance dock and there was a trick that you had to do to update the wireless driver. So if it's not broken, or if it's not a serious security update, I say DON'T UPDATE.

Nick Y · #10 Post by **Nick Y** » Mon Aug 21, 2006 11:54 pm

MadManMund wrote:The process still halts at 11%. I am able to update using software installer.

System Update eventually returns : "An error occured while gathering user information"

Have a look at the log in Program Files/ Lenovo/ System Update/log: tvsu_log.txt. The log file may give a clue as to where it is stopping. (Note the log file is over-written after each run.)

I had a similar problem, although it stopped with an 'unexpected exception', which was caused by the proxy I use. (Same proxy had always worked before.) Removing the proxy clears the problem, although I have to clear/ restore the proxy everytime now that I want to check System Update. (Not what i would expect from a once-reliable source of software.)

pintas · #11 Post by **pintas** » Sun Aug 27, 2006 11:25 am

Yesterday i formated my thinkpad and i made lots and lots of changes in it, infact i made so many changes that i also got the:

"An error occurred while gathering user information."

I lost the intire day in it, searching google, IBM and Lenovo websites for some possible reference or solution for it... and couldn't find anything. The only thing i found was this forum... and no solution for it...

All i had to do was...

1 - Click start button
2 - Run...
3 - Write 'msconfig' without quotes and click Enter
4 - Goto 'Services' tab...
5 - ...and make sure 'System Update' is checked/enabled

That's it!

Worked for me, hope it works for you!

P.S.: This is my first post!

edit: Oh no it's not! Last year i tried to buy a hinkpad here! LOL

snife · #12 Post by **snife** » Sun Aug 27, 2006 11:49 am

wpwood3 wrote:Since I updated to System Update 2 I cannot get it to work.
When I try to run it I get an error that says "System Update is being updated. Please wait while System Update restarts".

When I click OK it closes System Update but nothing happens. It's been doing this for several weeks. Normally I use Software Installer anyway but it seems to me that System Update should work.

I even tried uninstalling System Update and reinstalling it but got the same result.

Anybody else seeing this?

I seem this with TVSU2 on Windows 2000 with .net framework 1.1, when I installed .net framework 2.0 then it seemed to work fine

System Update 2 updating itself so won't run

System Update 2 updating itself so won't run

Success!

I FOUND THE SOLUTION!!!

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