X6x Shipping thread

Message

smoothoperator · #241 Post by **smoothoperator** » Sun Jun 17, 2007 9:44 pm

SFWrtr wrote:
smoothoperator wrote:. I cancelled my first order 6 times and still it is shipping along with my new order I am not sure why this is happening. I hope they do not charge me return shipping
To be clear: Lenovo didn't charge for return shipping. I had to arrange for and pay for return shipping.

I suggest that you call Lenovo and tell them that you will refuse the erroneously shipped package and give them the tracking number.

Then do one of two things:

(1) Call UPS (or whomever) and tell them that the package is a mistake and that you are refusing it. Give them the tracking number. With any luck, you'll never see the package.

If that doesn't work:

(2) Refuse the package in person when it arrives at your door, or put a notice on your door clearly showing the shipping number, the shipping company's name, your name, and signature saying that you refuse this specific shipment and that it was sent in error. Include a printout of the tracking page for extra security.

Refused shipments are paid for by the shipper.

Thanks for the advice, the problem is there are two packages in the shipment, and chances are I probably won't be home when they are delivered and someone else will sign for them. I am afraid that they might reject the wrong package since they are coming together. When I go on the shipping confirmation page it lists both packages in the "track your package" link. I guess the only way to find out which is which is to look at the packing list specs. What a mess

roblim · #242 Post by **roblim** » Sun Jun 17, 2007 11:45 pm

refusing delivery may result in being charged a restocking fee. if you need to return an already shipped item then you should follow lenovo's directions. They probably will tell you to accept delivery, not to open, and call UPS for a pick up (should be on them as it was their mistake)

poky · #243 Post by **poky** » Mon Jun 18, 2007 12:39 am

roblim wrote:refusing delivery may result in being charged a restocking fee. if you need to return an already shipped item then you should follow lenovo's directions. They probably will tell you to accept delivery, not to open, and call UPS for a pick up (should be on them as it was their mistake)

I thought as long as you keep the package un-opened it will avoid the restocking fee?

atarimaster · #244 Post by **atarimaster** » Mon Jun 18, 2007 12:30 pm

ordered 6/18:

7675CT Lenovo x61
-bluetooth
-fingerprint reader
-intel T7300 C2D
-80gig HD
-802.11N

On the order status page it shows an estimated ship date of 07/19/07
, does this sound right? ...... I thought it would ship sooner?

SFWrtr · #245 Post by **SFWrtr** » Mon Jun 18, 2007 1:05 pm

Based on my machine, ordered during the first hours of availability in a rush situation, 2-3 weeks is probably right. (Ordered 5/31, shipped 6/17.) If they have run out of parts, it could take longer. Keep your fingers crossed.

roblim · #246 Post by **roblim** » Mon Jun 18, 2007 5:49 pm

A lot of companies are locking down on the refusing delivery loophole...after all they are still paying the delivery charges to the delivery company when the buyer refuses delivery. Returning without an RMA (as in refusing delivery) delays return processing and may incur a restocking fee. So it's best to follow their directions for the return. If it is Lenovo's fault and the order was shipped to you by mistake then Lenovo should pick up the return shipping, but make sure you get an RMA so that your return can be processed correctly.

SFWrtr · #247 Post by **SFWrtr** » Tue Jun 19, 2007 12:17 pm

This is odd, Lenovo wanting to RMA instead of telling you to refuse the shipment. Refused shipments can be sold as new. RMA shipments have been in a customer's possession and are therefore sold a refurbished.... Makes you wonder, doesn't it?

The comment that you should talk to Lenovo and get instructions is sagely, though. If Lenovo wants to RMA and they will pay for shipping, that's best. Call them.

Holy Baffling Customs Backlog, Batman!

Lenovo shipped my machine express on the 16th, but now it's stuck in customs. I was worried I'd get my 4GB before the machine arrived! I'm in LA. At one point it was less than 40 miles away from me in Ontario, CA. Now it's in Kentucky!

Tracking Number: <UPS tracking number>
Type: Package
Status: In Transit
Shipped to: LOS ANGELES, CA, US
Shipped or Billed on: 06/16/2007
Service Type: EXPRESS
Weight: 5.30 Kgs

Package Progress
Location Date Local Time Description
LOUISVILLE, KY, US 06/18/2007 11:02 P.M. THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY
ONTARIO, CA, US 06/16/2007 11:54 A.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL
SHANGHAI, CN 06/16/2007 9:39 P.M. SHIPPER REQUESTED UPS TO ACCEPT PACKAGE AFTER 1 DAY CUT-OFF TIME AND ACCEPTS 1 DAY DELAY IN TRANSIT TIME TO DESTINATION.
06/16/2007 9:16 P.M. EXPORT SCAN
06/16/2007 8:47 A.M. ORIGIN SCAN
CN 06/16/2007 1:06 A.M. BILLING INFORMATION RECEIVED

Tracking results provided by UPS: 06/19/2007 11:11 A.M. EST (USA)

dyne · #248 Post by **dyne** » Tue Jun 19, 2007 1:46 pm

I'm having a similar problem with the shipment

LOUISVILLE, KY, US
06/18/2007 11:58 P.M. IMPORT SCAN
06/18/2007 11:03 P.M. WAREHOUSE ENTRY CLEARANCE DETAILS, NECESSARY FOR CUSTOMS CLEARANCE, HAVE BEEN REQUESTED FROM THE RECEIVER

LOUISVILLE, KY, US
06/17/2007 2:13 P.M. A PROCESSING ERROR AT DESTINATION CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
06/17/2007 12:52 P.M. IMPORT SCAN
06/17/2007 10:11 A.M. WAREHOUSE ENTRY CLEARANCE DETAILS, NECESSARY FOR CUSTOMS CLEARANCE, HAVE BEEN REQUESTED FROM THE RECEIVER

LOUISVILLE, KY, US
06/16/2007 2:58 P.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL

SHANGHAI, CN
06/16/2007 9:42 P.M. EXPORT SCAN
06/16/2007 9:39 P.M. SHIPPER REQUESTED UPS TO ACCEPT PACKAGE AFTER 1 DAY CUT-OFF TIME AND ACCEPTS 1 DAY DELAY IN TRANSIT TIME TO DESTINATION.
06/16/2007 8:40 A.M. ORIGIN SCAN

06/16/2007 1:03 A.M. BILLING INFORMATION RECEIVED

temovr · #249 Post by **temovr** » Tue Jun 19, 2007 4:21 pm

They're teasing me on shipping too... wonder what the delay is???
Spent an hour on the phone this AM with no answer from Lenovo's 866-96-THINK line (order status option).... once they've got you as a paid customer, they've got you and they don't care... several phone calls/ emails into my sales rep about air card swap out option should it not work in the areas in need it to work in went un answered (he's probably too busy taking people's $$$ to care to answer technical questions)... i hope this thing is as reliable as you guys say it is because post sale/ pre delivery support can't be any worse. Anyone know what number to call for the hw repair line, extended service? I might as well call them now to ensure people actually answer the phone in case the hw needs service. If the after purchase service is as bad as what i've seen, i may need to opt out

Good luck to all.... thanks.
-temo

Type: Package
Status: Exception
See description below
Rescheduled Delivery: 06/20/2007
Shipped to: SAN DIEGO, CA, US
Shipped or Billed on: 06/16/2007
Service Type: EXPRESS
Weight: 5.40 Kgs

Package Progress
Location Date Local Time Description
LOUISVILLE,
KY, US 06/19/2007 3:26 P.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL;BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE
LOUISVILLE,
KY, US 06/18/2007 11:02 P.M. THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY
ONTARIO,
CA, US 06/16/2007 11:54 A.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL
SHANGHAI,
CN 06/16/2007 9:39 P.M. SHIPPER REQUESTED UPS TO ACCEPT PACKAGE AFTER 1 DAY CUT-OFF TIME AND ACCEPTS 1 DAY DELAY IN TRANSIT TIME TO DESTINATION.
06/16/2007 9:18 P.M. EXPORT SCAN
06/16/2007 9:18 P.M. EXPORT SCAN
06/16/2007 8:47 A.M. ORIGIN SCAN
CN 06/16/2007 1:06 A.M. BILLING INFORMATION RECEIVED

7764CT CONFIGURED SYSTEM
Serial Number: LVA0516
$2,792.00 $2,792.00
7764CTO CTO THINKPAD X61 TABLET SERIES 27R0300 VBB INTEGR. FINGERPRINT SENSOR 42R9189 VBB INTEGR.WIFI WL 3RD ANTENNA 39T4822 VBB WWAN
42X0467 SBB 12.1MV+MT XGA+TFT L7500LV 42X1587 SBB MSWIN VISTA ULTIMATE 32 42X2103 SBB SOFTWARE, OPERATING SYSTEM LANGUAGE - ROYALTY TRACKING
41W2063 VBB 2GB PC2-5300 667MHZ 2DIMM 42X0133 SBB KEYBOARD US ENGLISH
42V9154 SBB 100 GB HDD,7200RPM
42T6741 SBB THINKPADX6TABLULTRABASE 42V9157 SBB DVDREC8XMAXDUALLAY,UBSLIM 62P6054 VBB INTEGR.BLUETOOTH PAN 42V8177 SBB INT.WIRE.WIFI/LINK4965AGN 42V9332 SBB WAN:VERIZONSIERRACDMA2000 42T6684 SBB THINKPADX60 TABSER8 SL 41W1787 SBB CPK NORTH AMERICA 27R1769 SBB PSTN CABLE
31P8904 SBB GEMPC400 CARD RDR WRITER 42X0511 SBB LPACK.US ENGLISH 42T6786 SBB BLUETOOTH W/ ANTENNA 42X0752 SBB CLEARPLATE:WLAN+BT+WWAN 42X0757 SBB FCC LABEL
42X0758 SBB FCC-ID LABEL FOR WWAN 42X0732 SBB GEO LABEL US,WLAN,BT 41W1982 SBB LOGO PLATE 42X0727 SBB MT 7764 SYSTEM LABEL 42X1359 SBB MECH MISC PARTS 42V7972 SBB MS LABEL (VISTA PREMIUM) 42X1232 SBB NEWINTELLAB_DUALCORE/CEPRO
42X0760 SBB VERZION OPTION
42X0557 SBB PCK+ULTRABASE
42V8300 SBB 1GB PC2-5300 DDR2 667MHZ 41C9334 LENOVO THINKPAD PROTECTION EXTENDED SERVICE AGREEMENT - 3 YEARS

smoothoperator · #250 Post by **smoothoperator** » Tue Jun 19, 2007 9:01 pm

dyne wrote:I'm having a similar problem with the shipment

Just talked to UPS it seems like all our packages are in the same
"large" shipment and UPS does not have the proper sorting facilities in Ontario, CA. So they must all be sent back to Louisville to be sorted and then they will be sent out to be delivered by 10:30 am tommorow supposedly

SFWrtr · #251 Post by **SFWrtr** » Tue Jun 19, 2007 9:12 pm

smoothoperator wrote:all our packages are in the same
"large" shipment and UPS does not have the proper sorting facilities in Ontario, CA.

Visualize this: Multiple containers on a 747 cargo flight, all filled with X61 tablets, the first to leave China.

smoothoperator wrote:...sent back to Louisville to be sorted and then they will be sent out to be delivered by 10:30 am tomorrow supposedly

My package changed status to:

LOUISVILLE, KY, US
06/19/2007
3:26 P.M.
THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL;BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE

Emphasis mine. It'd be great if the package arrived at 10:30AM tomorrow. Possible. Likely? Would mean I would get the 4GB and the computer the same day. Yeah!

X (That's my fingers crossed.)

smoothoperator · #252 Post by **smoothoperator** » Tue Jun 19, 2007 9:25 pm

yes mine said the same brokerage thing. The UPS guy said that it had more to do with the sorting than "brokerage"

SFWrtr · #253 Post by **SFWrtr** » Tue Jun 19, 2007 9:31 pm

So did Temovr's UPS info. I guess everything is about to move on out. I am even more hopeful!

ryan18 · #254 Post by **ryan18** » Wed Jun 20, 2007 6:29 am

well i am simply fed up with lenovo now. i ordered my x61T on 5/31, the day they were available. while some people who ordered on that day or a day or two after that have had their x61T's shipped on 6/16, my estimated ship date was 6/19.

i was not that angry about the 3 days difference, but 6/19 came and went, and this morning i get an email saying my order has been delayed anywhere from 1 to 30 days!! i check my updated order status and it says 7/20!! that is simply unacceptable. i ordered on 5/31, some people order that same day and ship on 6/16, but mine is 7/20. i am about to call Lenovo and let them hear it

dyne · #255 Post by **dyne** » Wed Jun 20, 2007 7:32 am

Mines now out for delivery

ryan18 · #256 Post by **ryan18** » Wed Jun 20, 2007 8:12 am

update on my shipping status:

i called Lenovo as soon as their call lines opened at 9:00, and got instantly connected to a rep(nice for a change lol), and the guy i spoke to said my order had been giving a tracking number and it appeared as though it has been shipped out this morning.

he said that my est. ship date was 7/20 because it probably just automatically did the worst case scenario on the delay which would be 30 days. so, after all that worrying, it appears as though mine shipped out this morning, only 1 day late. i still havent got the email saying it shipped and giving me a tracking number, but the guy felt confident it was going out this morning

smoothoperator · #257 Post by **smoothoperator** » Wed Jun 20, 2007 9:45 am

dyne wrote:Mines now out for delivery

so is mine too bad I won't be home till thurs night

SFWrtr · #258 Post by **SFWrtr** » Wed Jun 20, 2007 10:01 am

Mine's out for delivery, too. I go into workafter normal delivery time, so I'll be there to pick it up in just hours... And my 4GB arrives at work today, so first light will be soon!

LOS ANGELES,
CA, US 06/20/2007 6:16 A.M. OUT FOR DELIVERY
06/20/2007 6:15 A.M. ARRIVAL SCAN
06/20/2007 5:20 A.M. DEPARTURE SCAN
06/20/2007 4:56 A.M. ARRIVAL SCAN
LOUISVILLE,
KY, US 06/20/2007 3:43 A.M. DEPARTURE SCAN

ymarker · #259 Post by **ymarker** » Wed Jun 20, 2007 10:37 am

We expect a FULL review of the x61t!

gongo · #260 Post by **gongo** » Wed Jun 20, 2007 11:33 am

AMAZING.... EST SHIPPING 7/05

today i get

Dear Customer,

Thank you for choosing Lenovo!

All or part of your order has shipped. In some instances your order may be

shipped from more than one location, which will result in multiple

notifications. You will only be invoiced for products that have shipped.

Please visit our online status tool to view the latest information on the blah blah...

So.. OHH BABY x61t INC

SFWrtr · #261 Post by **SFWrtr** » Wed Jun 20, 2007 11:45 am

It has arrived! Production unit review to follow this evening!

Tracking Number: <was here>

Type: Package
Status: Delivered
Delivered on: 06/20/2007
9:13 A.M.
Delivered to: LOS ANGELES, CA, US
Signed by: FUENTES
Service Type: EXPRESS

Tracking results provided by UPS: 06/20/2007 12:47 P.M. EST (USA)

David Fenner · #262 Post by **David Fenner** » Wed Jun 20, 2007 11:46 am

My X61T original ship date was 6-19 and I was all excited to check on the shipping status this morning. Instead, I received an email reading:

"Dear Customer

We apologize, but we are unable to ship one or more items on your order but anticipate shipment within 1 to 30 days of this notification . . . "

My new ship date is 7-20, which is what I believe people are getting if they order one today, which does not leave me overly optimistic about receiving the unit anytime soon.

ljmjag · #263 Post by **ljmjag** » Wed Jun 20, 2007 12:19 pm

I have two X61 T's on Order. I originally placed an order on June 6 and then placed a second order on June 16, in which I decided to change my configuration a bit and add the ultrabase. I called Lenovo first thing Monday morning to cancel my first order and was told that it shouldn't be a problem. When I checked this morning, my first order that I had tried to cancel has now shipped. My configuration and cost is listed below:

7764CT CONFIGURED SYSTEM $1,677.05 $1,677.05
7764CTO CTO THINKPAD X61 TABLET SERIES
27R0300 VBB INTEGR. FINGERPRINT SENSOR
42R9189 VBB INTEGR.WIFI WL 3RD ANTENNA
42X0464 SBB 12.1"MV SXGA TFT L7500LV
42V8010 VBB MS WIN VISTA BUSINESS
42X0661 SBB MW VISTABUS32 US ENGLISH
41W2063 VBB 2GB PC2-5300 667MHZ 2DIMM
42X0133 SBB KEYBOARD US ENGLISH
42V9152 SBB 160 GB HDD,5400RPM
42V8193 SBB INTEL TURBO MEMORY 1GB
62P6054 VBB INTEGR.BLUETOOTH PAN
42V8177 SBB INT.WIRE.WIFI/LINK4965AGN
42T6684 SBB THINKPADX60 TABSER8 SL
41W1787 SBB CPK NORTH AMERICA
27R1769 SBB PSTN CABLE
42X0511 SBB LPACK.US ENGLISH
42T6786 SBB BLUETOOTH W/ ANTENNA
42X0750 SBB CLEARPLATE:WLAN+BT
42X0757 SBB FCC LABEL
42X0732 SBB GEO LABEL US,WLAN,BT
41W1982 SBB LOGO PLATE
42X0727 SBB MT 7764 SYSTEM LABEL
42X1359 SBB MECH MISC PARTS
42V7972 SBB MS LABEL (VISTA PREMIUM)
42X1232 SBB NEWINTELLAB_DUALCORE/CEPRO
42V8063 SBB MS WAU ENGLISH NA-U MODELS
42X0548 SBB PACKAGING
42V8300 SBB 1GB PC2-5300 DDR2 667MHZ

Status: Shipped on 06/20/2007 More info
Shipment tracking available the morning after shipment. Shipment type: UPS Ground

Shipping & Handling $0.00
Tax $144.64
Total $1,821.69

As you can see it is the SXGA screen with 160GB 5200 hard drive, 2GB RAM and 1GB Turbo. My choices are either to return this unit to Lenovo unopened for a full refund, or if anyone is interested, I'd be willing to sell this unit at my cost, plus whatever additional shipping to a U.S. address. I'm located in Long Island, NY and expect the unit to be in my hands in the next 2 - 3 days. Please let me know if anyone is interested.

Thanks!

dyne · #264 Post by **dyne** » Wed Jun 20, 2007 3:52 pm

mines here and currently booting up

ryan18 · #265 Post by **ryan18** » Wed Jun 20, 2007 6:15 pm

David Fenner wrote:My X61T original ship date was 6-19 and I was all excited to check on the shipping status this morning. Instead, I received an email reading:

"Dear Customer

We apologize, but we are unable to ship one or more items on your order but anticipate shipment within 1 to 30 days of this notification . . . "

My new ship date is 7-20, which is what I believe people are getting if they order one today, which does not leave me overly optimistic about receiving the unit anytime soon.

hey man, i had the exact same thing happen to me. i was totally furious, and i called lenovo this morning, only to have them tell me it was shipping out today

the rep i spoke with told me that when there is a delay, they basically assume the worst with the est. shipping which is why the bumped it back the max 30 days, but in reality your x61T should ship today or tomorrow.

poky · #266 Post by **poky** » Wed Jun 20, 2007 6:50 pm

ryan18 wrote:
David Fenner wrote:My X61T original ship date was 6-19 and I was all excited to check on the shipping status this morning. Instead, I received an email reading:

"Dear Customer

We apologize, but we are unable to ship one or more items on your order but anticipate shipment within 1 to 30 days of this notification . . . "

My new ship date is 7-20, which is what I believe people are getting if they order one today, which does not leave me overly optimistic about receiving the unit anytime soon.
hey man, i had the exact same thing happen to me. i was totally furious, and i called lenovo this morning, only to have them tell me it was shipping out today

the rep i spoke with told me that when there is a delay, they basically assume the worst with the est. shipping which is why the bumped it back the max 30 days, but in reality your x61T should ship today or tomorrow.

I think they need to learn how to update the status, otherwise, it's just useless...
Not unless Lenovo wants to give it's customer surprise.

g2tl · #267 Post by **g2tl** » Wed Jun 20, 2007 8:15 pm

order date: 6/16
ship date: 6/20
wooo hooo!

monkhi · #268 Post by **monkhi** » Wed Jun 20, 2007 9:48 pm

what did you order on the 16th?

g2tl · #269 Post by **g2tl** » Wed Jun 20, 2007 10:22 pm

monkhi wrote:what did you order on the 16th?

touchscreen + 120GB hdd + lenovo wireless + 3yr warranty, and nothing extra

SFWrtr · #270 Post by **SFWrtr** » Thu Jun 21, 2007 2:52 am

I have my X61 tablet. There are a few oddities, but I think it is Vista. Anyway, I have my web site up now, with lots of pictures of the machine being unpacked and booted for the first time.

http://www.luiswatkins.com/x61/x61tabletmain.htm

X6x Shipping thread

Same here on shipping... what gives?

Delay...

Re: Delay...

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