System Update 2.0 not working

Message

reltor · #1 Post by **reltor** » Wed Oct 04, 2006 12:46 am

Hello All,

I upgraded to Sytem update from software installer and after the install when I ran it and get an error saying

"an error occurred while gathering user information"

It won't go past 8% then I get this error.

Does anyone know what might be causing this? Software installer wasn't working either, and this is when I found and installed system update.

Thanks

pcsmart24 · #2 Post by **pcsmart24** » Wed Oct 04, 2006 4:20 am

ive also got this problem so i will be watching this thread

#3 Post by **GomJabbar** » Wed Oct 04, 2006 7:46 am

Some things you might check:

You are logged on as Administrator.

Go to Start > Control Panel > Internet Options > Connections tab > LAN Settings... > make sure box is UNCHECKED for Proxy server.

Check your firewall settings.

If you are using a router with a modem, make sure your settings are correct. When I first got my DSL modem and then bought a router to go with it, I could connect to the internet and use the browser, but I could not get Windows Update to complete. The trick was to set the dsl modem up in bridged connection mode {as opposed to UHP mode (DHCP/PPPoE/NAT)}, and set the router to use PPPoE.

reltor · #4 Post by **reltor** » Wed Oct 04, 2006 2:40 pm

GomJabbar wrote:Some things you might check:

You are logged on as Administrator.

Go to Start > Control Panel > Internet Options > Connections tab > LAN Settings... > make sure box is UNCHECKED for Proxy server.

Check your firewall settings.

If you are using a router with a modem, make sure your settings are correct. When I first got my DSL modem and then bought a router to go with it, I could connect to the internet and use the browser, but I could not get Windows Update to complete. The trick was to set the dsl modem up in bridged connection mode {as opposed to UHP mode (DHCP/PPPoE/NAT)}, and set the router to use PPPoE.

I am using a relatively new modem/wireless router. I was wondering about whether it might be causing this. I shut off the wireless connection and get the same error.

I am assuming this step in updating requires an internet connection?

Another thing, I reinstalled software update and it works with the wireless router.

Thanks

pcsmart24 · #5 Post by **pcsmart24** » Wed Oct 04, 2006 3:48 pm

Ive tried all of this and ive still got this problem

dagordon · #6 Post by **dagordon** » Wed Oct 04, 2006 4:54 pm

let me take a wild guess... those of you who are having the problem have some version of ie7 installed?

there are other threads documenting this problem

hopefully either it won't be a problem with the ie7 final release or lenovo will fix it from their end.

reltor · #7 Post by **reltor** » Wed Oct 04, 2006 8:28 pm

dagordon wrote:let me take a wild guess... those of you who are having the problem have some version of ie7 installed?

there are other threads documenting this problem hopefully either it won't be a problem with the ie7 final release or lenovo will fix it from their end.

IE 7 was it. System update is now working

Thanks

pcsmart24 · #8 Post by **pcsmart24** » Thu Oct 05, 2006 1:14 pm

dagordon wrote:let me take a wild guess... those of you who are having the problem have some version of ie7 installed?

there are other threads documenting this problem hopefully either it won't be a problem with the ie7 final release or lenovo will fix it from their end.

Give this man a medal! He's a genious! - And thats why i love this forum, just solve my standby problem and ill marry you!

dagordon · #9 Post by **dagordon** » Thu Oct 19, 2006 3:55 pm

The problem no longer occurs with the IE7 final release.

#10 Post by **GomJabbar** » Thu Oct 19, 2006 6:30 pm

dagordon wrote:The problem no longer occurs with the IE7 final release.

I've been waiting for that news before I upgrade. I don't want to break what I have - not that I use IE all that much.

System Update 2.0 not working

System Update 2.0 not working

Who is online