T60 stolen before I even got it

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TheCrazyGuy · #1 Post by **TheCrazyGuy** » Wed Oct 04, 2006 9:19 pm

I ordered a Lev. T60 and had it shipped to my place of work. I'm there most of the time anyway. An employee in the Receiving Dep. signed for it ( Which they sign for 40 or 50 packages at the same time daily ) but I have never received the package. Without me buying the tracking programs, is there another way I can trace this PC? I know I can report it stolen and they will record the info and if someone calls them for tech help, we'll get them. Is there any other way the PC can be traced? I have the MAC, serial Number...

-TCG

devilsrejection · #2 Post by **devilsrejection** » Wed Oct 04, 2006 11:03 pm

tell your boss, your company has to do its own laundry before the mail carrier steps in

MobileGuru · #3 Post by **MobileGuru** » Wed Oct 04, 2006 11:10 pm

I don't know what tracking programs you planned on buying eventually, but Computrace doesn't ship enabled within the bios so you'd be out of luck trying to use that. Your carrier isn't responsible if they have a valid delivery scan and signature, which leaves whoever signed for it holding the bag on this one. If you truly believe it was stolen, engage whatever internal process you might have within your company or contact the police.

I can't see where you are from, but in Canada Lenovo/IBM won't track your stolen machine for you.

pianowizard · #4 Post by **pianowizard** » Thu Oct 05, 2006 2:42 am

This really sucks! Did it happen just today? I guess there is still a chance that you will receive it tomorrow? This has happend to me several times at my institution. Of course I freaked out, but a day later the package came.

egibbs · #5 Post by **egibbs** » Thu Oct 05, 2006 5:50 am

Call computer services. At my place at least, anything that smells like a computer get sents to computer services.

And books get sent to the technical library, as I discovered when I ordered over $1000 worth of textbooks for a customer training program I was running. By the time I found them they had all been stamped "Property of..." and put on the shelves.

Ed Gibbs

devilsrejection · #6 Post by **devilsrejection** » Thu Oct 05, 2006 8:20 am

egibbs wrote:Call computer services. At my place at least, anything that smells like a computer get sents to computer services.

And books get sent to the technical library, as I discovered when I ordered over $1000 worth of textbooks for a customer training program I was running. By the time I found them they had all been stamped "Property of..." and put on the shelves.

Ed Gibbs

that has got to be the most awful (yet sadistically amusing) story i've ever heard of office incompetency

claudeo · #7 Post by **claudeo** » Thu Oct 05, 2006 5:50 pm

You need a police report ASAP. Call the police. Then contact Lenovo--they will give you a number where you can report it stolen but they won't take the report unless you can also fax the police report. Whenever that machine goes into service or connects for software update then in theory it can be flagged. Whether anything else happens then, I have no idea and I have not been able to find out.
The police report is also necessary if you are going to claim insurance. If you paid for it with personal funds it is probably covered under your home insurance.

TheCrazyGuy · #8 Post by **TheCrazyGuy** » Fri Oct 06, 2006 10:18 pm

GOOD NEWS FOR ME.........

My company is paying for it. That's $1500.00 bucks , man. That was great of them. i will use the check and buy another one and have it shipped to my house. I am hoping the little raskel gets caught by simply turning it on, but my IT dept. says it takes more tha that. The person(s) would have to get into the Lenovo site and actually report a problem so the serial number is recorded. I guess this person acn get away with this as long as he (she) doesn't ask for customer service help. Atleast I never even had a chance to put any info on it that would worry me to badly. My new T60 is on the way, and hoprfully I will have a chance this time to enjoy it.

Thanks for the replies , all.

-TCG

pianowizard · #9 Post by **pianowizard** » Fri Oct 06, 2006 11:16 pm

TheCrazyGuy wrote:GOOD NEWS FOR ME.........

Alleluia!

TheCrazyGuy wrote:The person(s) would have to get into the Lenovo site and actually report a problem so the serial number is recorded.

Correct me if I am wrong, but doesn't one need to use the serial number to look up warranty info? If that's the case, then I think the chance that this person will enter the serial number on the Lenovo site can be quite high.

claudeo · #10 Post by **claudeo** » Fri Oct 06, 2006 11:48 pm

If you use the "identify your model" feature I'm pretty sure the serial number gets identified as well. Unless the perp is a techie type it's only a matter of time... And even then, one slip is all it would take. The big question though is whether Lenovo would actually do anything about it. In any case, they told me they would not even record the computer as stolen unless you can fax them a police report.
I put lojack for laptops on mine, although I very much doubt that it would ever work since first someone would have be be able to break through the power on password, the disk password and the windows password, all secured through the security chip. Lojack for laptops needs Windows to work or recreate itself from the info in the BIOs.

Website · #11 Post by **tfflivemb2** » Sat Oct 07, 2006 12:36 pm

I am very glad to hear that your company is backing you on this. Not many companies would do that....atleast not this quickly.

TheCrazyGuy · #12 Post by **TheCrazyGuy** » Sat Oct 07, 2006 7:11 pm

tfflivemb2 wrote:I am very glad to hear that your company is backing you on this. Not many companies would do that....atleast not this quickly.

I have been here many years. Hopefully, it still turns up. We think one of the temps ran off with it. One never can tell at this time. If mine does turn up, I'll have to give it to th company. They'll give it to the IT dept. and they'll use it.

-TCG

Website · #13 Post by **tfflivemb2** » Sat Oct 07, 2006 7:16 pm

Have you reported it as stolen yet?

If you have, remember to notify them that it was recovered, if you do find it. It'll make it much easier on your company if it is found and for some strange reason they have to send it in.

nxman · #14 Post by **nxman** » Sat Oct 07, 2006 10:55 pm

Good to know that your company is taking care of it
My advice to you is valuable things should be delivered to your house.

T60 stolen before I even got it

T60 stolen before I even got it

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