Big Problem with EasyServ Depot Service

[justthinking]

Long story short, my T43 had the infamous high pitch noise from USB port when operating using battery and the pulsing fan problem.
I contacted tech support and arrange to send in my system for repair.

First time it came back to me, all untouched, the entry level technician must be too lazy to even read the problem descrption and only test the system using AC power. Of course, he won't find any problem and simply thought there is nothing wrong.

I called Lenovo again and setup another service all with the higher tier technician, this time the unit came back with a new planar card which does solve the high pitch noise, BUT, this time they put the wrong fan, instead of the long fan, a short fan was installed which doesn't cover the GPU at all.

I call Lenovo again and send in the system for a third time, this time, they did manage to installed the correct fan. HOWEVER, they didn't replace the MAC ADDRESS LABEL on the bottom of the notebook which now doesn't match the MAC ADDRESS OF THE NIC because of the new mother board. Not to mention they torned up the ATI Graphcis, Intel Centrino, and WinXP stickers on the Palm Reset. What's worse, the fan they installed, has the pulsing noise too. Every 5 seconds, the fan would make a higher than normal sound, which is really annoying.

I have thought about it and decide to get a quiet T42 long fan and replace the fan myself, HOWEVER, Lenovo now wants me to send the unit in for the FOURTH TIME to replace the lousy MAC ADDRESS LABEL. I ASK IF THEY CAN SIMPLY MAIL THE LABEL TO ME, BUT WAS TOLD IT'S NOT POSSIBLE.

GOD DARN IT, I THOUGHT THINKPAD SUPPOSE TO OFFER HIGHEST LEVEL OF QUALITY AND SUPPORT?

[sktn77a]

That's just plain idiotic! Ask to speak to a higher level supervisor. Let them know you will return the original MAC address sticker and tell them why you have no confidence in their service organization.

Keep escalating it until you get satisfaction.

[justthinking]

I send my T43 back to depot last week and they received the unit on Friday after thanksgiving.
When I called on Tuesday to ask about the status of my system, I was told there is a problem with the system board and they need to replace it and it's on backorder.
God dame depot service, the motherboard was just replaced during the 2nd turn around and it couldn't have logged at most a couple hours of usage.
They woudlnt' tell me what's the reason for the system board to be dead, but my huntch is that the service guy at depot must fried it while operating the system.

I finally had enough and ask to file a formal complain, my T43 is only about 6 month old and looks really mint when I send it in,
but after 4 trips to the depot, there are marks, visiable wear and tear on the unit itself, not to mention god knows what they did inside.
From the spotty records depot has, I really have no confidence in them anymore.

GOD [censored] IT, how hard is it to replace the system board, replace the fan, replace the mac address label? Why would it take them 4 tries?

Anyway, I am going to ask them to replace my T43 with a comparable machine, and I won't settle for an used refurblished unit. ENOUGH IS ENOUGH