Fan error

[The Dude]

I received a brand new T41 this morning from NewEgg. Upon turning it on for the first time, it displayed the IBM logo, and then the screen immediately went black and "Fan error" or "Fan motor error" (forget which) displayed in the upper left corner of the screen. The laptop then immediately powered down. I have tried to boot up several times since then and the same error is happening. Hitting F1 to get into bios has no affect.

Has anyone else experienced a similar problem? I am hoping it's not something serious, and perhaps the fan connection came loose from the mobo during shipping... sure is frustrating though.

[sktn77a]

Definitely a hardware problem. Call NewEgg and return it for exchange.

[eriqesque]

Call NewEgg and return it for exchange.

[atlacatl]

Hopefully you won't pay re-stoking fees, as the item could be considered defective, however, it looks like you have to pay for shipping - No newegg.com for me...

From http://www.newegg.com/app/faq_return.asp

• When and Why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?

There is a restocking fee of 15% on all returns for refund, unless waived by our Customer Support Agent. Newegg is not responsible for manufacturer defects. We are not manufacturers. We are willing to replace a defective item. If a refund is requested instead of a replacement we will charge a 15% restocking fee. Why? Claiming "defective" is the easy way out of a restocking fee just because you don't want the item. If it's defective we will replace it (rma type repair).

For CPU and Memory refunds, any restocking fee we use will be a reflection on current market value for the same cpu item. Newegg.com will not allow returns and then re-orders in attempts to make a profit on CPU and Memory price fluctuations.

• Who pays for shipping on a defective item?

Newegg.com does not pay for the return shipping of defective merchandise. We are not responsible for factory defects because we are not a product manufacturer and we do not produce the parts we carry (similar to a standard walk-in store). Thus Newegg will split the shipping costs with the customer. The customer agrees to pay to send the item back to Newegg and Newegg will consequently repair or replace the component and ship the item at no charge back to the shipping address specified in your account.