Cannot make internet connection work on T30 with W2K

[tedjackson]

I'm going crazy. I have a T30 that comes with XP. I have done a recovery with the original disks and everything is just perfect and easy. However, I prefer Windows 2000. When I install Windows 2000 (separate partition or alone) I cannot make the internet connection work. I have tried this too many times now, with the same result. I have downloaded drivers from IBM, so that the Ethernet connection is okay in the device manager, but, also in the device manager, the "PCI" thing (two of them) have exclamation marks (I don't know if that is relevant). I am going absolutely bananas. I have tried so many things. Again, everything is fine under Windows XP. I know I am just missing something -- but I cannot get it. Can anyone help?

[ziarim]

Did you install the PCI bus drivers? You shouldn't have any "!" marks in device manager.

[tedjackson]

(let me know if you get this reply. I am new to this)

Thank you so much for responding. I think that must be the problem. I will try it in a few hours. Can I let you know the result?


I'm going crazy. I have a T30 that comes with XP. I have done a recovery with the original disks and everything is just perfect and easy. However, I prefer Windows 2000. When I install Windows 2000 (separate partition or alone) I cannot make the internet connection work. I have tried this too many times now, with the same result. I have downloaded drivers from IBM, so that the Ethernet connection is okay in the device manager, but, also in the device manager, the "PCI" thing (two of them) have exclamation marks (I don't know if that is relevant). I am going absolutely bananas. I have tried so many things. Again, everything is fine under Windows XP. I know I am just missing something -- but I cannot get it. Can anyone help?

[GomJabbar]

Make sure you have the following installed from the device driver matrix page for your T30.

1. Intel Chipset Drivers
2. Supplement files
3. Intel SpeedStep Applet
4. PCI CardBus Controller
5. Intel PRO/100 VE Ethernet driver

Software and Device Drivers - ThinkPad T30

EDIT: Be sure and follow the installation instructions for each driver or piece of software. You have to download the files first, then execute the file to extract it's contents, and finally run setup.exe to install the program. There are some exceptions to this, so be sure and read the .txt file for each download.

[ashleys]

Ted,
I did a full clean Windows 2000 (retail copy) install on my T30.
I then installed the Intel Chipset files and the Windows 2000 supplement files.

At this point device manager will show the following device errors,

Ethernet Controller
MultiMedia Audio
PCI device (aka modem)
Unknown device
Video Controller

To resolve these you will need the correct drivers which should be obtained from the following page *BEFORE* you start your install.

T30 device matrix URL
http://www-307.ibm.com/pc/support/site. ... MIGR-42358

After installing the drivers for the devices shown above (except the unknown) I then installed Service Pack 4 and IE6.

I then installed my Firewall and confgured Dial-Up Networking for internet access. I was then able to get onto the internet.

Total time from start to finish, about 90 minutes

Ps. The "unknown device" is the ACPI device(s) and these will get resolved when you install the power management driver.

[tedjackson]

(I might have used an incorrect method of responding previously).

Thank you so much ashleys. You have obviously understood my quandary, and I am grateful that you have shared this with me. I had almost given up.

One question: how do I install the drivers without having first installed the operating system?

TED

Thanks again.

[ashleys]

One question: how do I install the drivers without having first installed the operating system?

As you said that your XP preload works OK, so I would do the following,

1. Install XP preload
2. Use your internet access at this point to print the T30 device matrix for reference.
3. Download only the Windows 2000 drivers you need to resolve the device errors and save them on another partition/memory stick/external USB device.
4. Install Windows 2000 as I did above and install those drivers to resolve the device errors.

At this point you should have internet access and be able to install and run Software Installer which can be used to bring you up-to-date with all the other required T30 software.

Good luck and I'll check back later for any news

[tedjackson]

Hi all. Thanks for the help from before. However, although I have made some progress by following your directions, I am still stuck. I have been able to resolve all the problems indicated in the device manager EXCEPT ONE: the PCI. It still shows the yellow highlighted exclamation mark or question mark. I have followed your directions very carefully. Is there still something I'm doing wrong. I have to give up on this whole idea shortly, so this is my last shot. Any final words? Again, I have been able to deal with the other things (except the two "unknowns" and am still unable to connect to the internet under Windows 2000, I am assuming because of the still defunct PCI.

Thanks for all your help, which has moved me far down the road.

TED

[ashleys]

That PCI device is the Lucent AMR modem and Windows 2000 will not recognise it "out of the box", hence the error in device manager.

You'll need to get hold of the device driver and install it, use this link
Link

This the T30 support page. Then take the device matrix link and find the Lucent AMR model entry and get the driver from there.

Apologies for not directing you to the actual device driver URL but when you try and paste it in here it subsequently doesn't appear to work

MODERATOR EDIT: Modified link to allow for better scrolling.

[tedjackson]

Dear Ashleys:

There are actually TWO PCI devices in the device manager. Both of them with errors. One error is resolved when I install the Lucent modem you referred to. But one remains, and it does not accept it. I have tried basically every other driver, without effect. I have tried deleting the second PCI, but it springs back every time I reboot and asks for a driver. I cannot establish an internet connection yet, so it must be related (when I try to set up a connection through the wizard, it bypasses various steps without setting up a new connection). I did mention that my CD is SP4?

I don't know why there would be two PCIs. You have been 100% right about everything so far. The first PCI error was resolved by the Lucent, as you said. But this one remains. I'm sorry I didn't say anything soonerf, but I only realized it today.

Thanks again, ashleys, for everything. I am very grateful.

[ashleys]

Sorry Ted, I cannot think what the other device might be.
When I did my vanilla install I only had the one PCI in error, as I described in the above post.

Has the modem device been installed correctly ? I assume it has.
Does Dial-Up-Networking show the connection you've attempted to define at all ?

As you previously mentioned your XP Pro preload works, why not just drop that back down and then go into device manager and see what those PCI devices are shown as ? You'll then know what you're dealing with

[GomJabbar]

Did you install the PCI Cardbus Controller driver that I referred to above?

[ashleys]

Isn't the PCI cardbus controller a different device ? I thought it referred to the Texas Instruments PCI 1520 devices which are correctly defined through the supplement files. I've got a USB2 cardbus device stuffed in one of mine and it works

[ashleys]

I guess the other PCI device could be wireless device ?
I think some T30's came with an Intel Wireless and Modem mini PCI card combo.
I'll check mine later.

Ted,
Perhaps you could check whether you have a wireless link in your device manager ? I think that will get correctly defined if you've installed the supplementary files correctly.

[tedjackson]

Is it possible that all of this mess has been caused by my use of a business (commerce) version of W2K? I failed to mention that in my previous postings, because I did not think it could be relevant. I have returned that version and am buying a regular version to see how that works. I will tell you what happened. Thanks again to everyone's advice and support, especially ashleys.

[ashleys]

Ted,
Do you mean you were installing Windows 2000 Server ?
If so, well yes, that's a different product.

You need Windows 2000 Professional which is the desktop version.

[tedjackson]

Hi again. Regarding the inability to connect to the internet, it is in fact the case that in the Device manager I have TWO IDENTICAL PCI occurrences. The first one has been resolved (modem), but the second one remains, and is yellowed. I think that it is the wireless (infrared). It is keeping me from getting on the internet. This is occurring, I think, because I am installing a fresh copy of Windows 2000 (not recovery disks). It is anyway preventing me from using the internet. I don't use wireless and don't need it, but when I try to remove the wireless modem (?), it always reinstalls itself on re-boot.

There seems to be TWO wireless occurrences: *High-rate wireless LAN* and *Wireless Connection 2. * I think it is the wireless that is causing the problem.

Can anyone advise me on how to safely and permanently remove any wireless from my T30?

Thanks.

TED

[ashleys]

Ted,
I think if you've got the combo card installed you must get it properly configured for either function to work.

Use the drivers from this link and see how you get on,

http://www-307.ibm.com/pc/support/site. ... MIGR-42480


To check that you have indeed got that combo card installed do the following,

Click Start, select Settings, click Control Panel, then double-click the System icon.
Click Hardware if using Windows 2000/XP, then click Device Manager button or tab.
Click Network Adapters.
Ensure that the following shows up: High Rate Wireless LAN Mini-PCI Adapter with Modem II.
This driver is not applicable if only the following shows up: Cisco Systems PCI Wireless LAN Adapter.

[ashleys]

Alternative thought ...

I see from the original post that you have an XP preload which works fine but you say you prefer Windows 2000. I was also a long time Windows 2000 user having upgraded from NT4.

I assume its the GUI in XP that you don't like ? I agree that the default XP GUI is only suitable for a pre-school user. However, it can all be easily tuned off. My desktop at work had been XP for some time but I have now migrated both my desktop and ThinkPad at home to XP.

All the machines have the look and feel of Windows 2000. You can even get that juvenile search dog put down

Considering all the problems you've had, I would seriously consider using the XP preload and just configuring off the GUI.
If you need help on how to do that just post back here.

[tedjackson]

You're right on. I think your last suggestion about dealing with that combo card business was probably the key, but by the time I saw your post, I had given up and followed your second post (using the Windows XP restore). After some tears, I simply resigned myself to XP. Your suggestions will come in handy and I am working on them right now. One day in the future I might try it all one more time, but right now I am dedicated to becoming comfortable with XP. I want to thank you for all you feedback and advice. It has truly helped.
TED

[alagregg]

for future reference a great way to indentify unknown hardware is to check for it's vendor and device number.

each manufacturer has it's own unique Vendor number
and thier devices further have thier own numbers to identify them. knowing both these numbers can help you identify the device, and therefore help you to know what driver to install.

this possible to do for pretty much all PCI hardware

to get the vendor and device number
-go to device manager
-bring up the properties for the item.
-select the details tab.
-Selecting either "device instance ids" or "Hardware ids" in the drop down box should bring up some information in the text window.

within the text window there should now be a piece of text which includes the following in some form

VEN_123A
DEV_5B67
(these will both be on the same line as part of a long string of text)

where the four figure hex number following VEN_ is the hardware vendor, and the number following DEV_ is the device number.

you can then search the web with these to try and identify the mystery hardware.

a good place to start is :
http://www.pcidatabase.com/
as it has a big list of vendors by number and then thier devices, and is searchable

another site is:
http://pci-ids.ucw.cz/


alternativly you can just use google

i hope this helps, and good luck getting used to XP, i used to be on windows 2000, until my tech support job got me used to XP.

[tedjackson]

Thanks alegregg. I will remember that. My ignorance on that matter basically killed me off regarding 2K this time around. Next time I'll know a little bit more.