Lenovo parts dept. charges 390$ on holiday orders

[liquidous]

I just about fell off my chair when i called the parts department (which took me about a week, and 3 representatives to get me the information i was looking for, and their website doesn't look up part numbers at all) and found out if i placed the order today (which is a holiday for lenovo) that they would charge me 390$ holiday order processing fee ontop of the price of the part i want to buy.

nice lenovo!
ever heard of voice messages?

I recommend to get your website working first.
Good luck

seems like lenovo is somewhat on a road to less quality and customer service.

although i do have to give credit where it is due, i have always gotten calls back within a day, and emails responded to within 8 hours.


ordered a maxed out t60p few days ago, and it says it will be shipped after 1/12/06, a little long, but oh well.

[GomJabbar]

Before I bought my T42, when IBM was running the whole show, I had a 600E. I wanted to buy a CMOS backup battery for it - you know, a coin cell with 2 short leads attached. IBM's website had it for $15 at one point, but when I went to order it, the price listed was $430.00!

I sent IBM an email saying there must be a pricing error. They responded that when supply gets short, the price is adjusted accordingly. They said there is no mistake; the actual current price is $430. Ouch

With policies like that, I believe they never had to worry about running out of stock.

[liquidous]

ive been trying to get my office and other customers to switch to ibm for last few months, everyone says the machines are the 'cats meow' , but im starting to change my opinion.

this t60p will be my first ibm machine, i hope it is everything everyone says it is.

you are right, everyone i talk to about switching either gives me a 'i have no idea, are they good' kind of answer or they give me a stern "Ive never liked IBM's attitude - regardless of their machine quality and service".

i guess each must sleep in their own bed.

[bill bolton]

that they would charge me 390$ holiday order processing fee ontop of the price of the part i want to buy.

So, would you prefer that they just didn't answer the phone at all on holidays?

Cheers,

Bill

[NS]

everyone i talk to about switching either gives me a 'i have no idea, are they good' kind of answer or they give me a stern "Ive never liked IBM's attitude - regardless of their machine quality and service".

yeah in some countries you will get that kind of attitude from IBM/Lenovo but in Singapore, they anwered my call but if i send in an email, it took them 4 days to reply me or else they won't reply at all. And i need to write another email in traditional chinese (don't care whether it is broken chinese or not but at least give them a rough idea what my problem is) and with this then within 3 hours they reply me. The service in singapore is good and i have no complains about them.

But i have some problem with my new exchanged batteries and i have problem getting them to reply my emails. I think i should start by using chinese poetry to describe my problem.

What parts are you ordering?

Do you need my help?

Regards,