Warn. Issue with Lenovo

Message

Truthfinder · #1 Post by **Truthfinder** » Thu Jan 04, 2007 1:42 am

I purchased a new ThinkPad two months ago and the 9volt battery (SANYO) began to fail from the first day.
I contacted IBM / LEVENO and they said they would send me out a replacement battery, which would arrive in 5-10 days. Well, it's been nearly a month and no battery.....
Today I called and gave them my case number and was told that the batteries are still on back order and it will arrive when they come in.

My question is this: How are they selling new ThinkPads if they have such a shortage of batteries? Or, is the shortage only for warn. related issues? I bet that if I called to purchase a new battery, it would show up in a few days..................

What has happened with IBM.............. Lenovo is what happened..............

If this keeps up, I will not but ThinkPads in the future. There are plenty of great Laptop companies out there who make great products..................

Truthfinder................

pianowizard · #2 Post by **pianowizard** » Thu Jan 04, 2007 1:53 am

I'm sorry to hear about what happened to you. FYI, I ordered a new battery for my X60s three weeks ago and indeed it took Lenovo only four days to ship it from Hong Kong to Providence RI!

NS · #3 Post by NS » Thu Jan 04, 2007 2:59 am

@Truthfinder,

You are NOT the only one encountering this problem. In Singapore, the service from them depend on their mood. As i have mentioned in another thread, it really depend on their moods.

My recalled batteries were finally exchanged to another new battery from Sony but after 3 cycles, the battery died and when i tried to explain to IBM/Lenovo through email, they never replied, so i use traditional chinese to explain my problem and they tell me to give them a call. So i call them and in the end they told me that i have to wait for 4 weeks for the new battery to arrive which means my X60 and T60 notebooks are without battery because it died after 3 cycles and the other one after 8 cycles. So i have waited till now which is already well off 2 months and no batteries arrived YET!!!

I have written an email in chinese language to Lenovo chairman (China) and also send a carbon copy to singapore Lenovo. I don\'t know what they are going to tell me again. I am really [censored] off by them but i don\'t want to rant on about this too much because i loved the members here and i don\'t want to dampen their spirit on whether they should buy an IBM/Lenovo thinkpad or not. Anyway, some of the support engineers in Singapore (e.g: Mr Lim Po San & his fellow colleagues) are very polite and extremely helpful and i liked their service.

Good Luck and pray for the batteries which arrived will not die again after a few cycles.

I have started looking for a new laptop which is a Fujitsu Lifebook

USER EDIT: edited the offensive words and replace it with something else

#4 Post by **JaneL** » Thu Jan 04, 2007 7:49 am

NS wrote:@Truthfinder,

You are NOT the only one encountering this problem. In Singapore, the service from them depend on their mood. As i have mentioned in another thread, they have mood swings like PMS problems.

I find that highlighted comment extremely offensive. Read the Rules of the Road paying particular attention to the sections prohibiting trolling or sexually objectifying comments, and adhere to them. I expect your immediate apology to be posted here in public.

NS · #5 Post by NS » Thu Jan 04, 2007 11:42 pm

Ok, so there you go, fellow forummers.

Sorry to everyone who find my post offending.
Sorry for tagging the rule in my sig and forgetting everything.
Sorry nonny. I am not targetting at anyone.
Sorry for accidently clicking the button when i wanted to use the and make the size= 5.

Forgive me, nonny

christopher_wolf · #6 Post by **christopher_wolf** » Fri Jan 05, 2007 12:10 am

NS wrote: Forgive me, nonny

I...I don't think I can read this, a tad too small; pray tell, what does that say again?

NS · #7 Post by NS » Sat Jan 06, 2007 1:04 am

Hey christopher,

you can quote the words and read it from there. I make it small because i am embarassed for my own actions and that is for nonny to read.

Sorry to the thread OP for ranting, posting offensive words and a bit too off-topic.

christopher_wolf · #8 Post by **christopher_wolf** » Sat Jan 06, 2007 1:06 am

Well, that's OK then....Nothing to be embarassed about now, so don't be.

Warn. Issue with Lenovo

Warn. Issue with Lenovo

Who is online