Help! IBM Support Says Vista not supported on T60p!!!

[ChrisKinsman]

I have a 2623-DDU. I think it is almost a year old now.

I am running the RTM version of Vista Ultimate. It was a format the disk and install from scratch install. No beta software anywhere.

I called Lenovo today with a display driver issue, all external video is black and white, and was told that unless Vista was pre-installed on the machine they will not support it at all. I am left to my own devices. Must admit pretty crappy support stance.

Is this everyone else's experience?

Thanks,

Chris

[dfumento]

Your unit supports Vista, but perhaps tech support will not be ready until the Jan 30th release date. What are your driver issues? Many other T60p users have gotten Vista to work.

[DAH]

Have you downloaded and installed the video drivers released yesterday?

[ChrisKinsman]

Yep. Latest drivers. They did not say they would start supporting post Jan30.

[egibbs]

Historically IBM (and now Lenovo) has only OFFICIALLY supported machines with the OS they were sold with. If they ever sell your exact type and model number with Vista preloaded then it will be officially supported, otherwise not.

They have also been really good however about unofficially supporting newer OSes on older machines - releasing drivers, "how-tos" troubleshooters, even Thinkvantage software updates to support the new OS. They just won't officially support an OS unless they have sold the machine with it.

Given that they do a fair amount of tuning to the OS and drivers to make it perform better on specific machines before sale I can understand why they would be reluctant to go back and redo that work for every type and model they have ever sold for every possible OS when they never sold the machine that way.

But once Vista has been out for a bit I think you'll find that even though it's not officially supported tech support will be willing to help you work through any problems. Right now they just not ready.

Ed Gibbs

[johnp126]

i have a 2007 93 u and have used the dock connector DVI to a 24" dell monitor in color no issues, have not tried the VGA on board connector, if you go into graphics software does it tell you anything? are you running dual monitors or just one? what resolution? something should lead to the problem

[ChrisKinsman]

Figured out the problem. Bug in the ATI driver posted on the Lenovo site. Including the one posted 1/22. Had uninstalled the ATI driver but didn't go away. If you however go into Device Manager and Uninstall the WDDM driver, it will revert to VGA. Then tell it to scan for hardware changes and it will re-install the WDDM driver and all will be well.

The ATI driver is nowhere near ready for prime time.