VERY Frustrated

Message

jordi32 · #1 Post by **jordi32** » Tue Sep 14, 2004 7:05 pm

Today I have just received my third thinkpad t42 but it has a big dead/stiuck pixel very near the center of the screen, like the previous two that I already returned. Needless to say I am extremely frustrated and I don't know what to do. Should I try to get another exchange? This latest Thnkpad T42 also has some cracking sound problems especially in the left click button.

Thank you for your advice.

Jordi

sugo · #2 Post by **sugo** » Tue Sep 14, 2004 7:21 pm

For people who really care about pixels, the easiest thing to to is to buy from Bill Morrow (owner of this site) and pay a small extra fee for a perfect screen guarantee.

The same suggestion has been repeated over and over ...

jordi32 · #3 Post by **jordi32** » Wed Sep 15, 2004 12:59 am

What is Bill's return policy?

jordi32 · #4 Post by **jordi32** » Wed Sep 15, 2004 9:04 pm

Can someone let me know about Bill's return policy?

Thank you.

Jordi

#5 Post by **K. Eng** » Wed Sep 15, 2004 9:17 pm

I think you'll have to email Bill for the official Thinkpads.com return policy.

I know that Bill will, upon request (and about $100), cherry pick for you a ThinkPad with a perfect screen.

I think it's worth the extra cost, considering Bill already heavily discounts his machines - even with the dead/stuck pixel check you'll pay less than IBM direct, and you can be certain of having a defect free screen.

sktn77a · #6 Post by **sktn77a** » Thu Sep 16, 2004 1:04 pm

Wow, that's frustrating - and very bad luck. The probability of getting three machines in a row with stuck pixels is almost zero! Sounds like IBM might have a bad batch of LCDs. Send it back and get a different screen (if you have been ordering the 14:, get a 15"

)

VERY Frustrated

VERY Frustrated

Who is online