Good Experience with On-Site Service

[ll357355]

I was having some problems with m T41 screen (14.1 SXGA+), white spots showing up on the bottom portion of the screen. I purchased the 3 year onsite support.

I called IBM and the sent someone onsite the next day. He (Mark) called me a few hours prior to arrange a time to meet. I had him come to my workplace. he came with a brand new (not refurbished) LCD. 2 People showed up to fix the problem. It took him about 3 1/2 hours to replace the screen, but he was very meticulous.

The screen now works great and has no dead/stuck pixels etc.

Just wanted to share my positive experience....

Regards.

[mattfromomaha]

I purchased the same warranty for my T30, but after a year and a half still haven't found out how well the service is... Glad to hear about your positive experience!

[ll357355]

hey thats even better, not having a problem!
Hopefully this will be my last time =)