New T60 modem not working

[heyjuliebean]

My T60 is 3 months old, today while I was on the internet ( dial up)
the screen went black, (as in other threads on this board), but I could not get the screen back so I restarted and when it came back up the computer didn't recognize the modem. I called tech support and they had me do a few things, including a system restore, BUT SYSTEM RESTORE IS NOT WORKING EITHER!.
Any comments or suggestions would be appreciated. They want me to send it in for repairs, but I need it for school.
thanks
julie
(any idea why restore won't work??)

[GomJabbar]

See if the tips in the following thread can get your modem working again.

http://forum.thinkpads.com/viewtopic.php?t=36653

Regarding System Restore, Norton Antivirus has been reported to cause System Restore not to work. Following link courtesy of rkawakami from another thread.

http://service1.symantec.com/SUPPORT/sh ... 3009323013