I have problems with Rtvscan.exe.

[chicago]

When I switch off my laptop sometimes there is a message on a mistake.

[ryengineer]

Rtvscan.exe is an executable of the Symantec Internet Security Suite. It is responsible for the execution of real-time virus-scanning in order to detect virus infected files as they enter your system. This program is important for the stable and secure running of your computer and should not be terminated.

[Wiz]

When I switch off my laptop sometimes there is a message on a mistake.

Do you have some more details like what the message say or any other things you notice? It's really hard to tell what the problem could be based on the info above.

[chicago]

Thanks, but I know that such Rtvscan.exe.
I am interested why I have a mistake.

[chicago]

Do you have some more details like what the message say or any other things you notice? It's really hard to tell what the problem could be based on the info above.

Ok, I shall try to give more information.
Prompt how to attach to a post a file please?

[jdhurst]

I don't get that error on my Laptop, but I do get that error on my Desktop occassionally. I assume you mean "Rtvscan.exe - Application Error: The instruction at ....."

It relates somehow to Direct X and Video, but I don't know how, or why. I don't know why it started, and despite trying to reload Direct X and the video driver, I have not been able to cure it. I have also upgraded the Client Securit Version. I sent some information to Symantec and I am still waiting for a response.

I don't usually shut down my Desktop, so it is not a top-level problem with me. ... JDH

[chicago]

I don't get that error on my Laptop, but I do get that error on my Desktop occassionally. I assume you mean "Rtvscan.exe - Application Error: The instruction at ....."

It relates somehow to Direct X and Video, but I don't know how, or why. I don't know why it started, and despite trying to reload Direct X and the video driver, I have not been able to cure it. I have also upgraded the Client Securit Version. I sent some information to Symantec and I am still waiting for a response.

I don't usually shut down my Desktop, so it is not a top-level problem with me. ... JDH

Yes it is. "Rtvscan.exe - Application Error: The instruction at ....." It is a pity I can not make a print sreen.
I do not speak that it is very critical, but...

[Wiz]

I used Symantec AC Corp from an early version until version 10.1.5.5000 and never had any issues like that.

There is a new version of Symantec AV corp (version 10.1.6.6000 for WinXP and earlier). Not sure what's new, but you could try to see if that version solve your problem. I assume you don't use Vista? Now i use nod32 so don't know much about the latest version of symantec av.

[chicago]

Excuse, that has not told at once. My configuration is:

1. laptop - IBM Lenovo T60 (2008VU4).
2. Symantec AntiVirus 10.1.5.5000.
3. OS Win XP SP2.

[Wiz]

Excuse, that has not told at once. My configuration is:

1. laptop - IBM Lenovo T60 (2008VU4).
2. Symantec AntiVirus 10.1.5.5000.
3. OS Win XP SP2.

That's the same setup i was running except i had a T43p, but never had the same problem with "Rtvscan.exe". In addition to the new version 10.1.6.6000 there is also a patch (10.1.5.5001) for 10.1.5.5000 available. The patch to 10.1.5.5001 is available for download from Symantec. To download 10.1.6.6000 you would need a username and password to login. Not sure if any of those versions solve the problem with Rtvscan.exe though.

[chicago]

I do not know why, but two days the mistake does not appear. And I did nothing. Mysticism what that... If will appear again I shall let know. All thanks.

[Hamid]

Typically, the "Error: The instruction at ..... The memory could not be read" indicates a problem with uour RAM.

Have you recently upgraded your RAM? Are you using 1 RAM module or 2?

[chicago]

Typically, the "Error: The instruction at ..... The memory could not be read" indicates a problem with uour RAM.

Have you recently upgraded your RAM? Are you using 1 RAM module or 2?

Yes you have a reason.
In a base configuration laptop - IBM Lenovo T60 (2008VU4) uses 1 RAM module, but I have made a upgrade up to 2.
Probably in it there is a problem?
How I can check up compatibility of modules of memory?
But why this mistake does not arise at other programs, but only at Rtvscan.exe?
Excuse, that so it is a lot of questions.

[chicago]

By means of PC-Doctor 5 for Windows (5.00.4330.05) has tested memory. All tests - passed.

PS.
1. BIOS: LENOVO 79ETD1WW (2.11 ) 03/15/2007.
2. Error

[Hamid]

That kind of memory testing doesn't count. Primarily, the problem is caused by INCOMPATIBLE memory modules. Basically, you would experience this kind of problems when your RAM modules are NOT exactly the same. Easiest test would be removing one module and testing if the problem would still exist. Try this with both of your RAM modules seprately. If the problem is gone, go grab two identical mudules and test with both of them again.

Why do you experience this only with RTVSCAN.EXE? My guess is that because it is:
A) Resident in your memory
B) Actively Processing
C) Operates at kernel level
D) How are you so sure that you are having problems only with this Application? Have you pushed your system heayly?

EDIT:
Go to your event viewer, since you have upgraded your RAM above 1 GB, you may see a 5-6 errors on XP boot related to "side-by-side". In this case you have to reinstall the MICROSOFT VISUAL C++ 2005 RUNTIME LIBRARIES. (vcredist_x86.exe)


Besides, you have to apply Microsoft's Hotfix for computers running above 1GB of RAM. (http://support.microsoft.com/kb/909095)

HTH,
Hamid

[jdhurst]

<snip>
Why do you experience this only with RTVSCAN.EXE? My guess is that because it is:
A) Resident in you memory
B) Actively Processing
C) Operates at kernel level
D) how are you so sure that you are having problems ionly with this Application? Have you pushed your system heavily?

RTVSCAN is a service and is certainly resident. It is probably actively processing at any point in time. But I don't have a problem with my ThinkPad and this program, only my Desktop. I can avoid the problem by stopping the service, but that is not a solution.

I also found that re-installing the video driver worked for about 48 hours and then I am back where I was. There isn't a newer video driver for my box that I know of, but I have had issues with the monitor not shutting off after the prescribed number of minutes with this video driver, so I think it may have a bug.
... JDH

[Hamid]

RTVSCAN is a service and is certainly resident. It is probably actively processing at any point in time. But I don't have a problem with my ThinkPad and this program, only my Desktop. I can avoid the problem by stopping the service, but that is not a solution.

My point is that, with an active process like RTVSCAN you are more likely to encounter memory related problems. I don't think AV apps are allowed to be paged, so they are always present in the RAM.
You don't have problems with your Thinkpad because its completely healthy.

PS: I have no technical reason for this, its just my experience which may be wrong. But to my experience, XP doesn't treat memory upgrades well, especially above 1 GB. I once had a 100% healthy XP's RAM upgraded and afterwards started having problem like everywhere. Memory testing showed RAMs to be OK, and if I used any of my 1GB RAMS everything would be fine. First I thought it would be memory incompatibility, but re-installing XP fixed everything. To me it seemed that MS doesn't handle memory upgrades that fine....

[jdhurst]

RTVSCAN is a service and is certainly resident. It is probably actively processing at any point in time. But I don't have a problem with my ThinkPad and this program, only my Desktop. I can avoid the problem by stopping the service, but that is not a solution.

My point is that, with an active process like RTVSCAN you are more likely to encounter memory related problems. I don't think AV apps are allowed to be paged, so they are always present in the RAM.
You don't have problems with your Thinkpad because its completely healthy.
<snip>

My desktop is healthy, too (As good as my TP and the same age). I did understand your point about memory and I will try to test it. It is all IBM memory installed when the machine was new.
... JDH

[chicago]

We have bought some laptops and which uses 1 RAM module - the same problem. I today asked owners, hence a problem not in memory.

[jdhurst]

The odds on favourite for this issue is now Video in my opinion. Re-installing the most recent IBM driver did nothing, but there has been an Intel update on the Microsoft site for a long while now. So I tried it, and restarted the machine (first time in several days) and no shutdown error. That is some progress, and now I need to wait and see if the error recurs after a week or so of uptime.
... JDH

[RealBlackStuff]

Chickening out would be the easiest way: dump that Norton/Symantec stuff and get another AV program, like the advertised NOD32.
Symantec goes way to deep into any system for my liking, so it will never even enter my home.

[chicago]

Chickening out would be the easiest way: dump that Norton/Symantec stuff and get another AV program, like the advertised NOD32.
Symantec goes way to deep into any system for my liking, so it will never even enter my home.

It is impossible, because SA is an antivirus for all company, and it is the corporate policy.

[jdhurst]

Not only that, it is a very good tool. The negative case is overstated very substantially. There is no way a tool could run through a half dozen versions over four years, cause exceedingly few problems, and be as bad as stated. ... JDH