Sent wrong Product Recovery CDs?

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parvulesco · #1 Post by **parvulesco** » Wed Apr 11, 2007 6:02 pm

Greetings all!

I recently acquired a T41 2378-DGU. The machine had an installed OS and I confirmed that everything was working properly, but decided to proceed with a complete restore from factory restore discs. I called support and ordered a set of discs which arrived today.

I got eight discs—"Rescue and Recovery" with Rapid Restore Disc 1 of 1, and "Product Recovery CD for Thinkpad R51, T42, T42p Type 1829, 1830, 1831, 1836, 1840, 1841, 2373, 2374, 2378, 2379" Discs 1-7.

I have been trying to boot from "Product Recovery CD" Disc 1 but have been unable to do so—the system does not seem to recognize this as a bootable disc. I have confirmed that the machine boots from retail Windows install discs without issue.

Any suggestions? Am I doing something wrong or did I get the wrong set of discs from support? (I'm concerned that the latter might be a possibility since the T41 model is not listed on the CD as a supported machine, even though the machine type, 2378, is listed).

Much obliged!

#2 Post by **jdhurst** » Wed Apr 11, 2007 6:18 pm

I have a set of recovery CD's for a T41 (2373). Part number 01R9086 date March, 2003 for XP Pro. There are 5 Cd's in the set and the set is known good (I have used it successfully). ... JDH

parvulesco · #3 Post by **parvulesco** » Wed Apr 11, 2007 6:24 pm

Thanks,

These discs have P/N 24R7709, with XP Pro SP2, dated January 2005.

For the time being I'm reinstalling Windows from a retail disc.

alfio · #4 Post by **alfio** » Wed Apr 11, 2007 6:58 pm

parvulesco wrote:Greetings all!

I recently acquired a T41 2378-DGU. The machine had an installed OS and I confirmed that everything was working properly, but decided to proceed with a complete restore from factory restore discs. I called support and ordered a set of discs which arrived today.

call IBM and verify that they sent you the right recovery CDs -- i called them about X31 CDs and they sent me X30s (although the machine type number appeared on both sets)

alfio

mitchellst · #5 Post by **mitchellst** » Wed Apr 11, 2007 7:09 pm

I repair these machines daily. I can't even get a set of discs that says T41 on them. I don't think that they make them to be honest, but maybe they're just proned to shipping alternatives.

I would've expected the first disk to be bootable. In fact, I've NEVER gotten a T41 to load using the Rescue and Recovery disc prior to the machine specific recovery discs. Whenever I tried to run it, it would run all the discs and then kick an error saying "product recovery failed during the convertion phase". After much frustration, I found out that the onlly way to avoid that was to boot straight from disc one... atleast in my experience.

#6 Post by **jdhurst** » Wed Apr 11, 2007 8:52 pm

mitchellst wrote:I repair these machines daily. I can't even get a set of discs that says T41 on them. I don't think that they make them to be honest, but maybe they're just proned to shipping alternatives.

I would've expected the first disk to be bootable. In fact, I've NEVER gotten a T41 to load using the Rescue and Recovery disc prior to the machine specific recovery discs.<snip>

"They" (IBM) made the CD's. I have a set. The T41 I have does not support R&R which is why the R&R method doesn't work.

The best way to reimage has been covered elsewhere: Delete all partitions with FDISK and fix (clear) the Master Boot Record. These actions "clear" the hard drive to a like-new condition. Then the disks load properly and perform a proper recovery. ... JDH

sktn77a · #7 Post by **sktn77a** » Wed Apr 11, 2007 8:57 pm

Yes, they did make T41 Recovery CDs - I have a set also. However, IBM probably don't have them any more. The T42 discs should be backward compatible if you can get them to boot.

parvulesco · #8 Post by **parvulesco** » Wed Apr 11, 2007 10:30 pm

Spoke with support again, and it does indeed appear that the wrong discs were sent to me. A new set is on the way.

Thanks for the help, everyone.

parvulesco · #9 Post by **parvulesco** » Mon Apr 16, 2007 5:58 pm

In case anyone is interested in how this turned out:

Got the replacement set of Product Recovery CDs. Five discs, labeled "Product Recovery CD for ThinkPad T41, T41p, R50, R50p, Type 1829, 1830, 1831, 1832, 1833, 1836"; P/N 24R8116, dated November 2004. I successfully booted from Disc 1 and restored without incident.

Thanks again!

#10 Post by **jdhurst** » Mon Apr 16, 2007 9:40 pm

The two machines I have (Netvista and ThinkPad) did not need to be implemented immediately (three years or more ago). I called up IBM (at the time), said I was changing the hard drive (at the time) and got free recovery CD's (at the time).

Both sets were defective! I called and got new sets for each machine, and recovered them fully before implementing.
1. IBM makes incorrect CD's
2. I know mine work - Priceless!
... JDH

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