The good and the bad about dealing with IBM/Lenovo

[chiptransisto]

I ordered my x60 on March 10, 2007. It came on April 10, 2007. When it arrived, it didn't have bluetooth that I had ordered. Since bluetooth is a requirement when I am out of the office and use my cell phone as an internet connection, I needed to get a unit with bluetooth.
I called customer service. The guy that I talked to said that I had to call technical support and report the problem. He transferred me to tech support. The tech guy couldn't find my unit in the database since it was so new. He transferred me to another department who put my unit into the system. That department was going to transfer me back to tech support but the phone call got disconnected. I had been given a number for tech support in Atlanta earlier. I had also been given a case number. I called tech support in Atlanta. This time, I talked to 'Tim.' I told Tim what my problem was and he said that he would see if there was a part number for bluetooth. I told him that I didn't need a part that I needed to exchange my unit. At that point, Tim's attitude changed and he became very curt and threatened to hang up on me. From that point on, Tim would not talk to me about the problem and just kept saying that he was going to go because he couldn't help me. I asked him if there was someone that I could call that could help me and he told me to call customer service, the group who I had called to start with. Tim then ended the call. I had been on the phone for over an hour.
I called customer service again and talked to 'Igor' I told Igor what my problem was and he said "so you want to return your unit and order a new one?" I told him yes and he took over and within about 15 minutes, I had a new unit on order and an RMA # to return the one that I had received.
As a business owner, I like people to tell me when someone who works for me is hurting my business by mistreating customers. I also like to hear from people whem one of my employees is helpful to the customer.
I asked Igor how I could call or email someone to compliment him and he told me and have sent off my compliments on Igor.

I would like to send an email or call someone to complain about Tim and the way that I was treated by the Atlanta tech support. Does anyone know how I could make a complaint?

(I know that you are thinking that I was being obnoxious which caused Tim to respond the way he did but I assure you that I was not. The call was recorded if I can find someone at the Atlanta center who would be interested in hearing it.)