Assistance with ThinkPad T60 Blue Screen!!

[Jay_Z]

Hi all,

I recently (2 months ago) upgraded my hard drive to an 80GB drive and got everything back in action after a previous crash to the original drive.

It has been running AWESOME the last 60 days - faster than ever.


Today I got a blue screen and I can ONLY start in safe mode. It just stays in a constant loop otherwise.

It says ...
A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is your first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to see if you have adequate disk space. If a driver is identified in the stop message, disable the driver is check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:
*** STOP: 0X0000007E (0XC0000005, 0X8054AA32, 0XF79C004C, 0XF79BFD48)

From what I can find, it must be some kind of driver - I have NOT installed any new hardware, just simply restarted my computer and it went into this loop.

I can't run Lenovo Access Connections software updater because it won't run in Safe Mode.

Any suggestions other than wiping my drive to fix this one? It runs well in safe mode - but I just can't get it going in normal mode!!

Help! Thanks.

[egibbs]

This site is a good place to start troubleshooting any stop error. The Microsoft Knowlegdge base can also be very helpful.

I doubt if it's software if you haven't installed anything new lately, so reformatting probably won't work. I'd start by powering down and pulling the battery out, then stripping off and reseating everything you can - Hard Drive, RAM, keyboard, etc.

Can you get into safe mode with network support, or only without it?

If you can get network support Microsoft has a debugging tool that you can download and install. If you feed it one of the mini-dump files that is created each time the machine crashes it will tell you pretty much exactly what was going on - what modules were in memory, what instruction was executing, etc. It takes a bit of work to learn to use it, but the results can be very helpful.

Good luck,

Ed Gibbs

[Puppy]

Disable automatic restart after BSOD and paste (make a picture of the screen) the text here. There should be driver name (something.sys) causing the problem in the text. You should also run a RAM test like memtest86.

[Jay_Z]

Disable automatic restart after BSOD and paste (make a picture of the screen) the text here. There should be driver name (something.sys) causing the problem in the text. You should also run a RAM test like memtest86.

Thanks - this is the complete text from the BSOD, there is nothing more on the screen as you mentioned.

I just do not want to spend all day reformatting and reinstalling when recently installed a new drive. So I am hoping to diagnose!

I can start in Safe Mode with Networking Support. Although this has limitations with installations - I found the Windows Debugging tool for example, but I get an error on install that says "Windows Installer Service can not be accessed. This can occur if you are running Windows in Safe Mode ..."

[Puppy]

I just do not want to spend all day reformatting and reinstalling when recently installed a new drive. So I am hoping to diagnose!

I fully understand it. It takes a week to install and configure all the software to make it useable

Do you keep your system updated by Windows Update ? In any case you might try this: http://support.microsoft.com/?kbid=900485

[Jay_Z]

I just do not want to spend all day reformatting and reinstalling when recently installed a new drive. So I am hoping to diagnose!

I fully understand it. It takes a week to install and configure all the software to make it useable

Do you keep your system updated by Windows Update ? In any case you might try this: http://support.microsoft.com/?kbid=900485

Yes, I do keep it up to date with critical and most of the other non-critical updates (as long as they are relevant). Unfortunately though, this site can't be used in Safe Mode!

[Puppy]

I've just tried it. I booted Windows XP in Safe Mode and the validation went ok.

[Jay_Z]

I've just tried it. I booted Windows XP in Safe Mode and the validation went ok.

I followed this link http://support.microsoft.com/?kbid=900485 and installed the resolution download - while i couldn't install from system, I could 'Run from current location'.

In terms of the debugging tool though, it requires an installation on the system using the Windows Installer that is unavailable in Safe Mode.


However, after running that other download (kbid 900485 above) - I am getting another error - actually, it varies between these two Stop/BSOD errors.

This one that comes up reads as follows...

A problem has been detected and windows has been shut down to prevent damage to your Computer.

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you've seen this error ...

Check to make sure any new hardware ....

If problem persists ...

Technical Information:

*** STOP: 0X00000050 (0XF79C5000, 0X00000001, 0XF7ABD633, 0X00000000)


Again, no new software was installed, no new hardware, components, changes to configuration, etc. I have Windows XP Pro SP2 and keep this regularly updated with Windows Update and the Access Connection Software Updater.

Any thoughts/feedback, let me know. As I said, it switches between this new error and the previous error that started this thread.[/i]

[Puppy]

Sorry to say that but without the information of particular driver causing the problem it is very hard to diagnose it. Is there anything suspicious in Event Log ? Do you have a backup of HDD image ?

[egibbs]

The page fault could be pointing to a memory problem or a possible spyware infestation (unlikely).

Try reseating the memory, or if you have two sticks try running it with just one (and swapping them if it still fails).

Ed Gibbs

[Jay_Z]

The page fault could be pointing to a memory problem or a possible spyware infestation (unlikely).

Try reseating the memory, or if you have two sticks try running it with just one (and swapping them if it still fails).

Ed Gibbs

Thanks - just did that, took out one and restarted with remaining module in either slot ... then did the same with the other module. Same result.

I do have a/v and spyware active and update them automatically. Although, my system doesn't get Windows fired up so I wouldn't think that is the issue.

Seems to work just great in Safe Mode - so I would think it would have something to do with drivers ... video, etc.

[egibbs]

You can try setting your monitor to the generic LCD at 640x480 (do it in Safe Mode) and trying to boot into normal Windows like that - I had a video card driver upgrade go bad on me once and could only get into safe mode. But you said you hadn't installed or upgraded anything lately...

Ed Gibbs

[Jay_Z]

You can try setting your monitor to the generic LCD at 640x480 (do it in Safe Mode) and trying to boot into normal Windows like that - I had a video card driver upgrade go bad on me once and could only get into safe mode. But you said you hadn't installed or upgraded anything lately...

Ed Gibbs

Thanks - tried that one too! Set resolution low and also at 16bit.

I went into the bios and changed the boot to run diagnostics at startup and it goes through great. As soon as the Win XP Logo comes up on the black screen, I switch to the BSOD (or, the FBSOD!) with the error - mostly with the initial error message.

[killigrew]

Hi, what does the bootlog sais?

cu