Windows Shutdown!

Message

tricenza · #1 Post by **tricenza** » Tue May 15, 2007 2:26 pm

I acquired this IBM Thnkpad machine as a backup computer in August 2006 and up until now it has worked perfectly until just a few days ago when it suddenly shut down with the fllowing message displayed:

A problem has been detected and “Windows” has been shutdown to prevent damage to your computer.

KERNEL-DATA-INPAGE-ERROR

If this is the first time you have seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware/software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware/software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options and then select safe mode.

Technical Information

Stop: 0X00000077 (0XC000000E, 0XC000000E, 0X0061F0007)

Beginning dump of physical memory.

To date I have not been able to solve the problem. Can anyone help?

ModEdit: Corrected the title

#2 Post by **Kyocera** » Tue May 15, 2007 5:10 pm

What machine type and model number do you have? What OS were you running prior to the catastrophic error and did you install any software or hardware prior to this new issue?

Oh yeah welcome to the thinkpad club.

#3 Post by **RealBlackStuff** » Tue May 15, 2007 6:11 pm

On this web page (bookmark it for future use) you will find most common stop-errors. http://aumha.org/a/stop.htm
Yours is 77 (from Stop: 0X00000077)
Click on the corresponding number on the left or right side for the explanation.
You may have a corrupt page-file, a failing hard disk or a virus.
Click on start/run, type cmd, click OK, then type chkdsk /f /r and hit Enter. That will check your HD upon reboot.
Then run a full antivirus/antispyware etc. check.

#4 Post by **Kyocera** » Tue May 15, 2007 6:35 pm

tricenza wrote:Yes, I should have included this information in my original posting.

Model number is T23 and I am using Windows XP professional with a 40GB hard drive.

I have fitted nothing to this machine since I received it, but I am aware that a replacement hard drive was fitted prior to my acquiring the unit

.

Deleted duplicate post.

tricenza · #5 Post by **tricenza** » Thu May 17, 2007 8:49 pm

Many thanks gentlemen, but I am struggling with deciphering the vast amount of information contained in the seven (7) page diagnostic data printed from 0X00000077 KERNEL_STACK_INPAGE_ERROR. I am therefore once more seeking assistance.

I somehow sense that the following data is relevant, but can find no reference to it (0XC000000E, 0XC000000E, 0X0061F0007)
I have also been directed to KERNEL-DATA-INPAGE-ERROR which reads thus:

Windows Driver Kit: Driver Development Tools
Bug Check 0x77: KERNEL_STACK_INPAGE_ERROR
The KERNEL_STACK_INPAGE_ERROR bug check has a value of 0x00000077. This indicates that the requested page of kernel data from the paging file could not be read into memory.
Parameters
The four parameters listed in the message can have two possible meanings.
If the first parameter is 0, 1, or 2, the parameters have the following meaning etc. etc.
What does all of this mean??

#6 Post by **RealBlackStuff** » Fri May 18, 2007 2:27 am

Your crucial clue is in the first parameter (numbers between brackets after the stop-error):
0xC000000E, or STATUS_NO_SUCH_DEVICE: the drive went unavailable, possibly a bad hard drive, disk array, and/or controller card.

You need to check the status of your hard disk, it may be dying.
Depending on your HD make, get one of these and run it:

Hitachi / IBM - DFT "Drive Fitness Test"
http://www.hgst.com/hdd/support/download.htm

Western Digital "Data Lifeguard"
http://support.wdc.com/download/index.asp#dlgtools

Fujitsu "FJDT"
http://www.fel.fujitsu.com/home/drivers.asp?L=en&CID=1

Seagate "Seatools"
http://www.seagate.com/support/seatools

I also recommend checking your laptop for viruses etc.
go to housecall.trendmicro.com for an online scan.

tricenza · #7 Post by **tricenza** » Fri May 18, 2007 9:50 am

Many thanks once again for your invaluable assistance; I am on a huge learning curve here and will be saving the information you supplied not only to hopefully solve this problem, but also for future reference.

Since my last posting, I have carried out a virus check and reset the BIOS to default settings with the following results:

No viruses found; however, the fault still persists, but the error message has now changed to read:

KERNEL_STACK_INPAGE_ERROR
0X00000077 (0XC000000E, 0XC000000E, 0X00000000, 0X00665000)

#8 Post by **RealBlackStuff** » Fri May 18, 2007 11:51 am

You may find that this helps: do a page file defrag with this program:
http://www.microsoft.com/technet/sysint ... efrag.mspx

tricenza · #9 Post by **tricenza** » Tue May 22, 2007 5:39 pm

Just to update on progress to date.
Defragged page as suggested using http://www.microsoft.com/technet/sysint ... efrag.mspx and although it detected and repaired whatever was wrong, the fault still persists.
I have not been able to successfully use any of the suggested hard drive diagnostic tools simply because the “lockup blue screen” intervenes before the programme has the opportunity to complete its work.

However, all is not lost as I have logged on to IBM’s (Lenovo) troubleshooting website and have been able to install a dedicated diagnostic tool which has indicated a number of possible causes which it is now systematically guiding me through. It has so far updated the BIOS before the fault intervened; the good thing is that the diagnostic programme reappears once the computer is booted up, so I will continue as necessary.

In addition to the foregoing, I do believe the following is relevant:
Because the faulty computer is not linked to my printer, I have been using a memory stick to transfer information from the faulty computer to the one I am presently using; during this process I received a low memory warning which prevented me from even copying and pasting to a “Word” file. Needless to say that will be investigated as it is part of the IBM list of possible faults.
Promise to keep this forum updated as and when.

#10 Post by **RealBlackStuff** » Tue May 22, 2007 6:05 pm

Have you another hard disk to try in that T23? The fact that you can't finish any diagnostic test points to something bad in your HD-environment.
What is the make/model of your HD?
It's easy to take out: just one screw at the bottom, open the lid of the TP, and pull the HD out.

tricenza · #11 Post by **tricenza** » Tue May 22, 2007 11:03 pm

The hard disc is a Toshiba 4019GAXB which as far as I can ascertain is no longer in production and is not listed on any of the websites I have accessed. Like you, I also suspect that it could be the culprit, but I want to be certain.
As a matter of fact, I have already made on-line enquires about a replacement and await a response. Would be most grateful if you could provide details of a suitable replacement.

#12 Post by **RealBlackStuff** » Wed May 23, 2007 2:14 am

You could try to revive that POS (sorry) Toshiba drive with HDD Regenerator. I've used it successfully on a number of drives.
http://www.dposoft.net/
But it being Toshiba, I would say round-bin it after you try and get your personal data off it.

One of the best HDs is this Hitachi 80GB 7K100 @7200rpm
http://www.newegg.com/Product/Product.a ... 6822146047

tricenza · #13 Post by **tricenza** » Sun Jun 03, 2007 8:13 pm

Apologies for the delay, but I was out of circulation for a while; however, I am now returning with another update.

The blue screen error warning has become so frequent that I have decided to save all information and to replace the drive; I am expecting a replacement to arrive from the USA sometime this week. In the meantime, I need as much information as I can with what’s necessary to replace the unit. I think I will be able to cope with the mechanical side of things; however, I am somewhat lacking in knowledge about partitioning.
By the way, I was unable to obtain the suggested replacement hard drive from Newegg.com as they are (surprise, surprise) unable to process payments by international credit cards. I had a choice of obtaining either a 60 or 100GB unit and so I decided on the 100GB.

tricenza · #14 Post by **tricenza** » Sun Jun 24, 2007 9:11 pm

Sorry about the delay, but I am still not in possession of a replacement hard drive. My contact in the USA in spite of written instructions of my requirement, sent me a 3.5 inch drive. I have since purchased another on-line and I am patiently awaiting its arrival. I was tempted to take the bull by the horns and pay the exorbitant price they are asking locally, but commonsense prevailed.

tricenza · #15 Post by **tricenza** » Sun Aug 05, 2007 12:22 am

Success at last; however, everything that could have gone wrong with obtaining a new hard drive did in fact go wrong. For a start the company running the mailbox courier in the USA changed addresses without informing me, so the unit went undelivered for a while until I twigged what had happened; then to make matters worse, there was a foul up with deliveries from the USA and so I actually received the unit on Wednesday 1st August.
Now then, I got around to fitting on Saturday which turned out to be relatively simple; however, initially the computer would not recognize the unit also the drive locating screw was found to be missing. I soon realized that extra care had to be taken to ensure that the hard drive was correctly located in the limited space in its bay.
As I type this message Windows updates totalling eighty (80) are being downloaded and I am being prompted to upgrade Internet Explorer.
I would have liked to have been a little more progressive with partitioning the drive, but I was pushed for time to read and digest it all, so I did what was easiest.
Thanks folks for putting up with me, all is well that ends well.