How to get IBM to replace my T41? **READ** PLZ

[T41mbi]

OK I got this high pitch sound from my computer I am unsure what it is but I can say for sure its definately not the following:

- The Fan
- Inverter Card
- RAM
- HDD

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I have sent it to IBM 3 times, they have replaced the fan, the inverter card and still the sound persists at the worst times (usually in a lecture). Though its funny because when I disconnect the the powerpoint cable the sound reduces itself (dosent go away) but its much more quiet.

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Im sick of sending to IBM and getting it back with nothing fixed, I suspect it can either be the Graphics card, microprocessor or system board (duh that about covers it all)

I want them to replace it! Any advice/experience anything you guys can share with me to help me make this happen would be appreciated.

How should I approach them about this? Should I demand!

HEY LOOK IVE BEEN GOING THROUGH THIS FOR OVER 2 MONTHS NOW, I HAVE OWNED 3 THINKPAD COMPUTERS AND I KNOW WHATS NORMAL AND WHATS NOT! I AM SICK OF BACK AND FORTH I HAVE GOT A DEFECTIVE NOTBOOK AND I WANT IT REPLACED!

[sktn77a]

Shouldn't be too difficult - they've acknowledged that the problem exist (? - what did they do to try to fix it - ?) and they have been unable to fix it after three attempts. Insist on a replacement and keep escalating it until they agree.

[aleung]

well.. i am in process with my T30. If i remember. I send it back to IBM 7-8 times in 2 yrs. I got 5 systemboard, 2 LCD panel(1400x1050) and keyboard...etc replaced. suddenly the ultrabay didn't recognize the battery. I send it back to IBM to get it fix. After i got it back for like 1 weeks.. my LCD go off like 10 secs. Even I try stay in Bios screen. IBM is working replacement for me.. I don't know what will come up. 1st time i send my T30 back to IBM is 2 weeks after I have it. 2nd memory slot fired. I wonder IBM spend how much money on fixing my T30.. The report(Repair and parts) of my T30 is 19 pages..

[lfeagan]

You would certainly think after all that they would have just offered to send you an entirely new notebook. My suspicion/hunch is that in fact they really should have done exactly what I suggested as there is clearly something that
"lurks within the machine" that is whacked out. My guess about the high pitched noise is bad capacitors resonating.

[none]

I think the sound is being made by your LCD inverter (or it's high frequency coil). Usually it's not that audiable, but I guess yours is. It usually happens when the screen changes brightness a lot (like moving between slides in a presentation).

Try to run the laptop UNPLUGGED from the AC adapter, and see if that helps.. If it does, then get IBM to replace your AC. I haven't seen a single ThinkPad that had NO coil noise yet, but it shouldn't be audiable enough to disturb you.

[Plinkerton]

Send an email to this guy:

http://www.ibm.com/ibm/sjp/

Make sure it is well written and cordial. Explain your problem, and that you are sick of getting it "repaired" with nothing fixed, and you'd like a replacement, as this is really messing with your life and schedule.

I did this, and they finally agreed to hotswap for me, which they don't usually do. A few other people have done this with good results.

You should get a call back in less than 24 hours from someone who is very willing to work with you.

Good luck,
Plink