Resetting Access IBM, System Information, Warranty & Par

[underclocker]

Does anyone know how to reset or refresh the information found when you select the Access IBM application (via blue button or link) and then click System Information, then Warranty & Parts.

I swapped drives between two ThinkPads, but I can't figure out how to refresh this information.

Thanks in advance.

[GomJabbar]

I am not positive this will work, but try running the following program. C:\IBMTOOLS\eGatherer\launcheg.exe

[GomJabbar]

Alternatively, you can try running Automated Solutions in Internet Explorer from the following page.

http://www-307.ibm.com/pc/support/site. ... 39417.html

[underclocker]

Thank for the suggestions but neither helped.

When I check the Warranty & Parts information the details are for the original machine, not the new one. Some file is hold the old information and Access IBM doesn't do an automatic refresh.

[underclocker]

OK, I just found it. It was actually easy. I just right clicked on the information page and it told me the location and file name.

C:\Documents and Settings\All Users\Application Data\ibm\Access

I just deleted (renamed first actually, then deteled after it worked) the entire Access directory - it had four html and xml files containing the warranty and model information.

When I ran the Access IBM application again, it recreated the directory and files with my current model and updated with currenty warranty information.