Two stuck red pixels in my T42 2379DXU!!!!!!!!!!!

Message

jordi32 · #1 Post by **jordi32** » Fri Oct 15, 2004 2:17 am

I am really angry and disappointed with IBM. Today I have received my fourth Thinkpad 2379 DXU (15 inch screen). All of them had stuck pixels or dust behind the screen (on one of them). After returning all three, I received the fourth one today. Guess what! I have two stuck red pixels. One is right in the middle of the screen!!!!!!!!!! I wonder how many of you really do not have any stuck/dead pixels on their screens. Could it be that most of you do have them but you don't care or you haven't realized???
I wonder what the likelihood of getting four T42's with stuck pixels in a row is. I am really sick and tired of unpacking and packing the computers and sending them back. I think I had it!!!!!!!!!!!

I have other computers by Toshiba and Apple and they are flawless.

Should I just learn to accept this IBM screen flaw???

Thank you.

Jordi

esquire · #2 Post by **esquire** » Fri Oct 15, 2004 4:24 am

What does dust behind the screen look like? I have a dxu.... and have one stuck blue pixel on the side of the screen (which I never notice), but then I noticed there are two grey pixels (right together) just off centre of the screen. They kind of look like they could be dust, as they are just grey specks. Strange.

I'm not returning my notebook as I bought it in the states but I'm in africa now

however, the pixels don't bother me, they just blend in with the other real dust on the screen. If they were red or bright green pixels that would drive me crazy though. :

::

G-Man · #3 Post by **G-Man** » Fri Oct 15, 2004 4:50 am

I've never had a single stuck/dead pixel. I might be just a lucky one...

Regards,
G-Man

elvisjohndowson · #4 Post by **elvisjohndowson** » Fri Oct 15, 2004 7:06 am

Hi,
I choose to go for IBM because they have stricter quality control and I have never come across an IBM unit ( laptops and desktops ) with stuck or dead pixels. What you have stated is quite alarming and you should escalate it with some one senior at IBM. I mean, this is a really visible oversight and should have been caught at the quality inspection phase.

My first laptop was a Gateway 2000 and I bought it 'cos the reviews were good, way back in 1987. But it had a few stuck pixels. Then the keyboard started failing, a few keys wouldnt work. A year later, due to the vibrations in the boot of my car, where I would leave my laptop, the main processor CPU module screws fell off and then I had to open it and screw it back on. That's when I swore never to buy another laptop other than an IBM, even if it was expensive and didnt have all the bells and whistles. Its really rugged.

The same problem occurring four times in a row is just not possible. Someone is really goofing up or are trying to antagonize you and its not IBM's intention for sure.

I just bought an IBM T42p, 2373HTA, in Bangalore India. Its a top of the line T42p , P M 745 1.8GHz, 1GB RAM, FireGL T2, DVD Multiburner, 60GB 7200RPM HDD, all wireless options, etc. I recieved it in an immaculate condition and had ordered it direct from IBM India.

Do try to escalate the issue to someone senior at IBM. They will surely address this issue.

Best regards,

Elvis Dowson

#5 Post by **K. Eng** » Fri Oct 15, 2004 7:34 am

You should absolutely not accept these screen flaws. I'd return it.

I think you should have Bill cherry pick you a machine with a perfect screen. Either that, or you should punish IBM by buying an HP nc6000

AnandTech did a review recently, and says that the build quality and keyboard are quite good.

jordi32 wrote:I am really angry and disappointed with IBM.
...
I received the fourth one today. Guess what! I have two stuck red pixels. One is right in the middle of the screen!!!!!!!!!! I wonder how many of you really do not have any stuck/dead pixels on their screens. Could it be that most of you do have them but you don't care or you haven't realized???
...
Should I just learn to accept this IBM screen flaw???

Thank you.

Jordi

bdomz · #6 Post by **bdomz** » Fri Oct 15, 2004 8:21 am

stuck pixels suck. I don't have any on my thinkpad but I have an LCD monitor with 1 stuck in red. I'm afraid it's just something we all have to live with, if every manufacturer threw out every screen with 1 stuck pixel then no one would be able to afford a laptop or LCD. Having 4 Thinpads in a row each with stuck pixels, now thats a problem. I've never heard of anyone having that kind of bad luck.

atlacatl · #7 Post by **atlacatl** » Fri Oct 15, 2004 11:03 am

I think you play the odds with stuck/dead pixels.

I think I'm on the bad luck end of the curve, as I have had around 6 laptops in the last year (A few Dell returns) and a T40p, and I haven't had ONE perfect LCD display...

Even my T40p has stuck red pixel - Which I only notice on blue background and only if I look really, really hard...

I wish we could get away with the dead pixel issue - There are some lucky ones out there with perfect ThinkPads - You, lucky yous...

Plinkerton · #8 Post by **Plinkerton** » Fri Oct 15, 2004 4:07 pm

My first T42 had a red one. I was living with it, and not caring, then the computer died.

My new one should arrive in a couple days. hopefully it's better.

4 in a row is completely ridiculous.

jordi32 · #9 Post by **jordi32** » Fri Oct 15, 2004 6:39 pm

I don't believe in luck but in probabilities. I would like to know what the percentage of IBM thinkpads T42 with 15 inch screens have at least one dead/stuck pixel. Has anyone ever calculated that? I fear that if I have gotten four of them in a row with dead/stuck pixels or dust in the screen (on one of them) is because there are probably many, maybe most of them with this issue.

I was so happy with this latest computer. I even installed SP2 and it worked flawlessly. Then I noticed that there were two stuck pixels. One is right in the center of the screen. They appear to be red but the interesting thing is that they are not as bright as the stuck pixels on the preceding computers. Could it be that these are not stuck, but dead?

I don't know what to do. I am so tired of returning computers to IBM. The first computer I ordered was back in July. Ever since, I have been exchanging computers. Every computer has taken almost a month for me to get, since this model has apparently always been backordered.
I really want to have a fully functional IBM computer. Right now I am really trying to convince myself that two dead/stuck pixels are not a big deal, considering that everything else is working (I even got the Thai keyboard) but on the other hand, I feel I have been shortchanged because I paid a premium price for this computer. If I don't keep returning the computers until one is perfect, will I always regret not having done it? But if I do, how many times and how long will it take? Is there a limit of times you can keep returning computers to IBM?

Last time I considered ordering through Bill and I called him. He was very nice with me and he told me he would check for dead/stuck pixels before sending the computer to me. I may go this route this time. The reason why I haven't done it yet is because I called IBM and they told me that it would be much faster to get a replacement through them, since this model was backordered . Interestingly enough, it was true, because this latest computer came after about 10 days of having returned the previous one. For the first time, the computer shipped by itself, not as part of a big computer shipment, as it had always been the case.

If anyone has any suggestions, including Bill, please let me know.

I am very stressed because of this situation, and despite the fact that most people say that IBM has the best quality control, all my experience so far has been the opposite.

Thank you again.
Best regards,
Jordi

Plinkerton · #10 Post by **Plinkerton** » Fri Oct 15, 2004 7:58 pm

As far as I konw, you can send it back as many times as you want. My second one is coming in a couple days, and the rep was telling me there was a guy who did this MANY MANY times, before the manager of the company asked him to please stop. The guy was working these computers VERY hard for 30 days, then sending them back for a new one.

I really hope my new one does't have a stuck pixel in the center of the screen. I'm fine with a couple on the outskirts, but if it's right in the center, I don't know if I can bring myself to wait another 3 weeks, to get another computer.

jordi32 · #11 Post by **jordi32** » Fri Oct 15, 2004 11:09 pm

To tell you the truth, I have never had a worse experience than I have had with IBM. I have owned several Toshiba laptops and a Powerbook. Who manufactures IBM screens? Is it really that hard to get a perfect screen? So much for IBM quality reputation! If anyone were to ask me for advice, obviously I would never recommend IBM. I have wasted countless hours on hold while waiting to speak to IBM customer service about getting RMAs besides the time wasted sending back and receiving new units. I can't express enough how frustrating this experience is. I would like to start a poll to find out how many people have gotten IBM laptops with issues (screen issues and other issues). Is there any way to do that?

Thank you.

Jordi

#12 Post by **JaneL** » Sat Oct 16, 2004 9:23 am

There are any number of polls already running in the forums. Searching on Poll should turn them up.

mattfromomaha · #13 Post by **mattfromomaha** » Sat Oct 16, 2004 10:32 am

Jordi,

If you were able to use your TP long enough to install SP2 and decide that everything was working before you noticed the pixels, are they really that big of a deal?

You might be best off trying Bill's Cherry Picking service...

I get Taurens · #14 Post by **I get Taurens** » Sat Oct 16, 2004 11:31 am

This is bad news, I found dead pixals on my 2379DXU, there are 4 grey ones near the bottom right corner about 2inches away form the right edge, oh, well, I think I can live with it, but is the grey pixals dead ones? or they are just some dust as someone said?
cheers

RCube · #15 Post by **RCube** » Sat Oct 16, 2004 12:30 pm

Have you tried to work on your new machine yet? I mean does it bother you that much while working on the thinkpad? If yes, you should exchange for a new unit...if not, I don't see what is the big deal.

jordi32 · #16 Post by **jordi32** » Sat Oct 16, 2004 7:28 pm

If one of the dead pixels were not right in the center of the screen, I would probably keep the machine but being in this position I stare at it all the time now. The weirdest thing is that the two pixels are not bright, as all the stuck pixels on the previous screens had been. I guess these are not stuck, but dead. I will call IBM for the nth time on Monday. I don't know if I should go for an exchange one more time or just get my money back and order through Bill. The problem is that this computer model is always backordered and Bill would probably not get it sooner than myself. I can't understand why they call it a express model if it takes so long to get it.

Another possibility is changing the model altogether and getting one of the models that Bill has available (since I have been so unlucky with the 2379DXU). I was thinking of ordering the T42p KXU from Bill this time, since he seems to have it in stock according to his website. The only thing is that it is a UXGA and since I have never seen it, I wonder if the fonts are going to look too small. What is everyone's opinion? Is it worth ordering a 15 inch UXGA versus a SXGA? I like the idea of having double video memory. Do pictures look much better? Do people have problems reading text, like IE websites? Is it worth the difference in price between the T42 2379 DXU and the T42p KXU?

Maybe with this other model, I would be luckier.

I would appreciate your advice.
Thank you very much.
Best regards,
Jordi

Two stuck red pixels in my T42 2379DXU!!!!!!!!!!!

Two stuck red pixels in my T42 2379DXU!!!!!!!!!!!

Re: Two stuck red pixels in my T42 2379DXU!!!!!!!!!!!

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