Warranty Service is Amazing!!!

Message

Slashdot · #1 Post by **Slashdot** » Wed Jun 20, 2007 11:49 am

My Thinkpad X series came in the mail on Monday. After charging the battery (8-cell) for 12 hours, I noticed that it wasn't holding a charge. I called the service department the next day at 6:00 am to file a warranty claim. The representatives were extremely friendly and helpful. I was told that my new battery would arrive in 2 business days. I was very doubtful since it took 4 weeks for my laptop to be delivered. Anyway, my new battery arrived the next day, Wednesday, at 8:00 am. Very, very impressive. It only took 26 hours for me to receive my replacement battery (shipped from PA to CA via DHL express).

I know a lot of folks are complaining about Lenovo customer service, but honestly, I was quite satisfied. I just wanted everyone to know that if you have a battery issue, your warranty be met very quickly and professionally.

BTW, I have the regular depot warranty that came with my laptop...nothing extra.

#2 Post by **ryengineer** » Wed Jun 20, 2007 11:56 am

I always get delighted to satisfied customers of lenovo.

Turbo Audi · #3 Post by **Turbo Audi** » Wed Jun 20, 2007 12:13 pm

The 8 cell that I had with my X60s was defective. They asked no questions and they sent me a new one in days. Very happy.

#4 Post by **Harryc** » Wed Jun 20, 2007 12:25 pm

Did you have to return the defective battery?

Slashdot · #5 Post by **Slashdot** » Wed Jun 20, 2007 12:52 pm

Harryc wrote:Did you have to return the defective battery?

Yes, of course. They provided a return label. You have to call DHL to schedule a pickup. Mine was picked up 1 hour after I called.

Manarius · #6 Post by **Manarius** » Fri Jun 22, 2007 5:39 pm

Their warranty service is good - when they fix your computer. I'll be sending mine back Monday or Tuesday to have them try to fix a keyboard problem I've been having. I just got it back today and the problem still exists (after I sent it back Wednesday).

Turbo Audi · #7 Post by **Turbo Audi** » Sat Jun 23, 2007 9:22 am

Harryc wrote:Did you have to return the defective battery?

Nope!! I asked the lady she said to keep it.

#8 Post by **Kyocera** » Sat Jun 23, 2007 10:36 am

Pete, get rid of that battery, you may be holding an IED!!

wantathinkpad · #9 Post by **wantathinkpad** » Thu Jun 28, 2007 12:14 pm

I have had 4 great experiences with Lenovo in 2 years (3/4 my fault). The service is fast. Real fast.

Warranty Service is Amazing!!!

Warranty Service is Amazing!!!

Who is online