R shipping sticky (was Lenovo Order Status Error/Problem)

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jd2020 · #1 Post by **jd2020** » Wed Jun 20, 2007 9:39 pm

I ordered a new R61 online at the beginning of June. During check out it estimated a mid-June ship date. The next day, when I check status online I got a ship date of 30 Aug 07!! I emailed lenovo to ask (at the email listed in my order confirmation) and it took 5 days for a reply. Meanwhile I called (26 min on hold) and never spoke to anyone. Tried the EPP number and after 7 min got someone who told me they have a system wide "computer error" (I hope they don't use Thinkpads!) that shows incorrect ship dates. He told me again, mid-June shipping. H

Has anyone had a similar experience? Is anyone getting shipping dates? This is my first purchase since the lenovo transfer is complete and it does not encourage me about dealing with Lenovo.

pablob · #2 Post by **pablob** » Sun Jun 24, 2007 10:49 pm

I ordered a R61 on 5/21 (right during the infamous "bezel incident"), so my estimated shipping dates were kind of haphazard.

Initially, I had a 7/6 date, which was promptly changed to 6/26 when the day came. Then my order was rebooked and the estimated date jumped to 8/9!!

However, my laptop was shipped yesterday from China!

I'm crossing my fingers that nothing happens during the way...

Pablo B.

jd2020 · #3 Post by **jd2020** » Mon Jun 25, 2007 5:25 am

Success! In part. The online status shows my R61 was "shipped" on 6/23. The UPS status shows "expedited shipping" and an Export Scan on 6/25.

While I am just happy its on the way, this isn't like my experience ordering a T30, T41, T42, and T43. If it had been Dell or HP I was ordering, I'd have canceled. Lucky for Lenovo, I really want a Thinkpad (and discount)! This doesn't seem like a good way to operate a business.

Always look on the bright side, I guess.

imataqito · #4 Post by **imataqito** » Tue Jun 26, 2007 3:34 pm

jd2020 wrote:Success! In part. The online status shows my R61 was "shipped" on 6/23. The UPS status shows "expedited shipping" and an Export Scan on 6/25.

While I am just happy its on the way, this isn't like my experience ordering a T30, T41, T42, and T43. If it had been Dell or HP I was ordering, I'd have canceled. Lucky for Lenovo, I really want a Thinkpad (and discount)! This doesn't seem like a good way to operate a business.

Always look on the bright side, I guess.

be aware that the package has be signed for if you're using expedited shipping.

w9cw · #5 Post by **w9cw** » Thu Jun 28, 2007 6:32 pm

Additionally, it will sit at the POE UPS Hub for Customs Clearance for at least a day, perhaps two, before it continues on its way to your house. This occurred when I ordered my R52 from the Lenovo Outlet. But, the shipping from China, including its stay at the Louisville, KY hub, was only 1 week.

jd2020 · #6 Post by **jd2020** » Fri Jun 29, 2007 5:56 am

Yes, well they've already attempted delivery once.... I guess I'll have it tomorrow, one way or another.

jd2020 · #7 Post by **jd2020** » Wed Jul 11, 2007 8:02 pm

I read in another post that Lenovo offered one of three items as compensation for delayed shipping of T61's in June.
http://forum.thinkpads.com/viewtopic.php?p=298333
http://forum.thinkpads.com/viewtopic.ph ... ase#298322

So I emailed Lenovo web sales about these offers and here is the response I got. Other affected buyers might try the same. I have not yet heard anything else, but will keep you advised.

---------- Forwarded message ----------
From: websales < websales@ca.lenovo.com>
Date: Jul 5, 2007 12:45 PM
Subject: Lenovo's Reply
To: <me>

Dear JD2020,

Thank you for contacting Lenovo, the makers of ThinkPad and ThinkCentre products!

We apologize about your frustration with the shipping time of your system.
We have sent your note to our critical team to attempt to have this free gift shipped out to you.
We thank you for your understanding and patients.

If you have further questions or concerns, please feel free to contact us at 1-866-42-THINK (84465) option number 2,

We will be happy to assist at that time.
Once again thank you for contacting Lenovo.

***Please reply to this e-mail for further assistance.***

Sincerely,

Lenovo Websales Team
www.lenovo.com/think/us

Need accessories for your Lenovo Purchase? Visit our accessories webpage for great deals: http://www.pc.ibm.com/us/accessories/index.html

Ychocky · #8 Post by **Ychocky** » Mon Jul 30, 2007 3:44 pm

From: "AskUs" <askus@ca.lenovo.com>
Subject: Re: Order Receipt Number is XXXXXXXXXXXXXXXXXX
To: <glewish@rogers.com>
Date: Mon, 30 Jul 2007 16:38:56 -0400

Thank you for contacting Lenovo, the makers of ThinkPad
and ThinkCentre products.

The system that you have ordered is not in stock,
it will be 3-4 weeks for delivery.

<snip>

Ordered July 24th, think I can expect my R61 by August 14th?

Ychocky · #9 Post by **Ychocky** » Thu Aug 16, 2007 7:22 am

Shipped today...

---------------------
Thank you for purchasing from Lenovo.

Please note that web order 185295219901 has been released for shipment.
There is one item:

Part Number: 00000773811U
Description: ThinkPad R61

Your estimated time of arrival is 2-3 business days.

Thank you very much for choosing Lenovo.

Please do not reply to this note. It was sent from an automated mail
server.

R shipping sticky (was Lenovo Order Status Error/Problem)

R shipping sticky (was Lenovo Order Status Error/Problem)

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