Perfect Warranty/Solectron Experience June 2007...

[underclocker]

Warranty experience with Solectron via EZServ is still hit or miss.

I sent in a T41p with the typical loose video chip issue. I called it in on Monday, had a DHL box on Tuesday, they worked on it on Wednesday, I received it back on Thursday morning - in perfect condition!

Every screw, screw cover, and case clip was installed perfectly. They even swapped in the correct systemboard (FireGL T2 w/128MB RAM).

Amazing service (like the old days).

FYI, the time before, in May 2007, it took three trips to Solectron to get an R50 with a video problem and bad LCD fixed. But after the third trip, it too, was returned in perfect condition. That was frustrating.

[Harryc]

Good to hear that it's still possible to get good service from Solectron. Speaking of LCD warranty replacements, if you get a red tint to an LCD on the first few seconds of power up, will Lenovo replace that under warranty?

[underclocker]

It sounds like the inverter, either way, they will fix it. Good luck.

[Harryc]

It sounds like the inverter, either way, they will fix it. Good luck.

Good news, thanks. I have onsite repair. So it won't be Solectron this time.

[ryengineer]

Well, I have nothing to complain about Solectron merely because I have never dealt with them...

But I saw one of my friend's thinkpad after been serviced by Solectron, apparently the screen was full of finger prints with some liquid (we believe) spilled over the lcd.

[Eric Giles]

It sounds like the inverter, either way, they will fix it. Good luck.

Good news, thanks. I have onsite repair. So it won't be Solectron this time.

Actually, red tint on startup is a failing backlight-but it won't matter as I am sure your onsite service will probably replace most of the top screen assembly!

[Kyocera]

Ed, great to hear about some good experiences every once in a while