Problem with auto-detect on website

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law663
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Joined: Thu Feb 22, 2007 12:52 am
Location: New Haven, CT

Problem with auto-detect on website

#1 Post by law663 » Tue Jun 26, 2007 10:02 am

So when I go to the IBM support website using IE7 and try to using the "auto detect this system" I get this error after installing the active X:

Unable to determine your system configuration. Please use your browser's Back button to return to the previous page and navigate manually.

If you are not using Microsoft Internet Explorer
You may be receiving this error because your browser does not support ActiveX controls.

If you are using Microsoft Windows XP Service Pack 2
You may be receiving this error because you need to install an ActiveX control.

To install the ActiveX control and take advantage of this IBM Support technology:

1. Click the security warning that appears at the top of this window. The warning will appear in a yellow box and should read: "The previous site might require the following ActiveX control: 'IBM Access Support' from 'International Business Machines, Inc.'. Click here to install." After you click this warning, a menu will appear.

2. Click "Allow this page to install ActiveX controls".

3. Follow the instructions that appear to finish installing the ActiveX control.


Strange, because I used to be able to use it just fine.

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